Nathan Manis

Nathan Manis

Developer Architect Advisor

Location
Charlotte, North Carolina Area
Industry
Computer Software

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Nathan Manis's Overview

Current
Past
Education
  • East Tennessee State University
Recommendations

1 person has recommended Nathan

Connections

287 connections

Websites

Nathan Manis' Summary

Experienced software engineer at Microsoft corporation with deep understanding of Microsoft products and source code.

Experienced software product sales consultant to fortune 500 clients including major Internet companies.

Experienced software development consultant to public sector clients

Specialties

Software architecture, software engineering methods, software maintenance, application & system debugging, virtualization, automation testing, code reviews, software architecture reviews, Web 2.0 technologies, Professional trainer

Government, higher education

Nathan Manis' Experience

Developer Architect Advisor

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

April 2010Present (3 years 2 months)

Responsible for providing consulting services on the Microsoft Development Platform & Tools

Senior Program Manager

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

June 2009March 2010 (10 months)

Responsible for overall customer feedback on the Internet Explorer product being integrated into the Internet Explorer product

Work with the Internet Explorer executive team on identifying possible changes and features for the product. Growing marketshare as a result is a top priority

Senior Application Development Consultant

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

May 2007July 2009 (2 years 3 months)

Provide guidance and best practices on Microsoft development platform technologies

Perform code reviews, architecture reviews, security reviews and design reviews for clients

Escalate client requests to internal Microsoft product teams

Resolve technical support requests covering technologies such as Windows Installer, IE, COM, .NET, VS.NET Team Suite, and Windows core development

Provide account management services to clients on premier agreements. Ensure customer loyalty and client satisfaction with Microsoft

Lead development discussions inside of Microsoft on developer services offerings. Provide mentoring to other internal employees. Assist with hiring of staff

Senior Escalation Engineer

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

January 2000May 2007 (7 years 5 months)

Resolving critical situations for fortune 100 clients

Made changes to the Windows source code to resolve critical requests

Created updates, features and tools included in the following
products:
Internet Explorer 5, 6, 7
Windows XP, Windows 2003, Vista

Escalation team lead for IE developer support teams

Previous lead for the Microsoft support response for Internet Explorer security

Responsible for updating and recommending changes for content posted on MSDN, Microsoft support articles and blogs

Technical Lead

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

June 1999July 2000 (1 year 2 months)

Technical leader for support delivery to premier clients on C++, Visual Basic, Visual FoxPro support

Directed technical triage meetings for internal teams

Directly overseen work for 12 people on the team

Directly responsible for quality of the support quality
delivered to clients

Wrote technical articles in MSDN magazine, Microsoft support knowledge base

Delivered public facing webcasts on Microsoft technologies such as ActiveX, COM, and C++

Comdex delivery resource at Las Vegas in 1999

Participated in the launch of Visual Studio 6.0

Assisted with campus hiring, visited 11 campuses in 11 months, interviewing and attracting top talent

Developer Support Engineer

Microsoft

Public Company; 10,001+ employees; MSFT; Computer Software industry

May 1997June 1999 (2 years 2 months)

Providing second tier support to clients utilizing Microsoft development tools

Technical specialist on Microsoft Framework Classes (MFC), Active Template Library (ATL) and Visual C++

Wrote technical content for Microsoft Systems Journal (MSJ), Microsoft Developer Network (MSDN) and Microsoft technical knowledge base

Assisted with college recruiting, interviewing

Participated in creation of Microsoft Certification Programs for developers (Microsoft Certified Solution Developer)

Network Administrator

Sprint

Public Company; 10,001+ employees; S; Telecommunications industry

January 1996May 1997 (1 year 5 months)

Network analyst for Novell Netware systems

Provided Windows 3.1 desktop support

Provided OS/2 support

Delivered end user training on Microsoft Office 95

Assisted with hiring

Technical Support Lead

Prodigy

Privately Held; 11-50 employees; Design industry

January 1993October 1995 (2 years 10 months)

Assisted clients with using Prodigy Internet Service on technical troubleshooting of modems

Delivered sales assistance on plans offered

Delivered reactive problem resolution escalation support to first tier support

Managed team of 25+ support professionals

Compilation of metrics on call times, customer satisfaction, and cost per minute

Performed hiring

Nathan Manis' Education

East Tennessee State University

Bachelor of Science (B.S.), Computer Science

19931997

Nathan Manis' Additional Information

Websites:
Interests:

Software Development, Gardening, Fishing, Numismatics, Options, Futures, Real Estate Investing, Weight Lifting, Tennis

Groups and Associations:

Association of Computing Machinery (ACM), Upsilon Pi Epsilon computer science honor society

Honors and Awards:

Microsoft Key Talent Award - Microsoft 2012
Customer Partner Experience Award - Microsoft 2009
Most Valuable Player Award - Microsoft 2008
Great People, Great Performance Award - Microsoft 2008
Ship It! Award, IE7 - Vista, Microsoft - 2006
Great People, Great Performance Award - Microsoft 2006
Gold Star Award, Microsoft 2005
Gold Star Award, Microsoft 2003
Eagle Award, Microsoft 2004
Eagle Award, Microsoft 2002
Ship It! Award, Windows XP, Microsoft - 2002

ETSU - Dean's List, 7 of 8 semesters, 1993-1997
ETSU Computer Science Graduate of the Year, 1997
ETSU Sophmore Computer Scientist of the Year, 1995
Upsilon Pi Epsilon computer science honor society scholar, 1995-1997

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