Nicola Lalla

Current

• Services Engagement Manager at Salesforce.com

Past

• Consulting Practice Manager at Oracle
• Principal Consultant at Oracle
• Programme manager at TIM s.p.a. (Telecomitalia Mobile)

• Software Project Manager at TIM s.p.a. (Telecomitalia Mobile)
• CRM Consultant at Elsag s.p.a.
• Lieutenant at Italian Navy

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Education

• Università degli Studi di Genova
• Liceo Scientifico

Recommended

6 people have recommended Nicola

Connections

500+ connections

Industry

Information Technology and Services

Nicola Lalla’s Summary

A versatile and skilled IT professional with excellent hands-on experience in programme and project management of enterprise-wide packaged and custom solutions. An assertive manager with outstanding interpersonal, communications, negotiation and people management skills. Superior record of delivering simultaneous large-scale, mission-critical projects on time and under budget.

Extensive experience in understanding and reengineering highly complicated business processes and defining long term strategies, together with an excellent project management capability both with respect to (i) the knowledge and application of the common IT methodologies, and (to a greater extent) to (ii) the ability to lead teams, coaching and promoting the resources with a view to establishing a multi-tasking dynamic work environment.

Best skills shown in supporting organization mission and strategies by developing and driving technology strategies, architectures, policies forecasting, anticipating requirements, trends and variances. Industry experience includes Telecommunications, Financial Services and Banking, Insurance, and Public Sector.

Nicola Lalla’s Specialties:

Project Management, People Management, CRM processes, Promoting Process Improvement, Problem Solving, Technical Leadership, Dealing with Complexity, Software Development Process, Software Requirements, Developing Budgets.

Nicola Lalla’s Experience

• Services Engagement Manager

  Salesforce.com

  (Public Company; CRM; Computer Software industry)

  March 2009 — Present (10 months)

  Reporting to Vice President, Professional Services EMEA, managing the Italian consulting team.
  
  The Engagement Manager is an integral part of the sales cycle, selling professional services capacity, and also provides oversight during deployments to mitigate project risk, manage project economics and engage with customers at an executive level.
  Responsibilities:
  • Support the sales pipeline for the territory.
  • Achieve and exceed monthly and quarterly bookings targets for the territory.
  • Manage executive level client relationships and provide team oversight while your practice members are delivering projects.
  • Manage all aspects of the client engagement including training and integration
  • Recruit talented consultants, mentor and coach individuals within the team
  • Team effectively with other parts of the organization, including Customer Success Managers, Support and Product Management to address and resolve customer issues.
  • Participate in operational issues related to specific engagements, including billings, expenses, staffing, utilization management, etc.
  • Collaborate with salesforce.com-certified service partners for engagements within the territory

• Consulting Practice Manager

  Oracle

  (Public Company; ORCL; Computer Software industry)

  January 2008 — February 2009 (1 year 2 months)

  I lead a group of Consultants and Project Managers, taking responsibility for the delivery of consulting services in the WCE region.
  The area of expertise of my team is MDM especially with regards to Customer Data Master solutions.

• Principal Consultant

  Oracle

  (Public Company; 10,001 or more employees; ORCL; Computer Software industry)

  January 2006 — June 2008 (2 years 6 months)

  Within the WCE MDM practice of Oracle consulting I am responsible for supporting Oracle Customers and Oracle’s Integration Partners with respect to implementing Master Data Management (MDM) Solutions, my roles are:
  • Pre sales: supporting sales and delivery efforts, identifing follow-on sales opportunities in accounts and engages sales teams; and supporting sales calls and customer visits.
  • Project Management: managing implementation projects at customer site on WCE (Central Europe) region.

• Programme manager

  TIM s.p.a. (Telecomitalia Mobile)

  (Privately Held; 10,001 or more employees; TI; Telecommunications industry)

  December 2003 — December 2005 (2 years 1 month)

  Responsible for the applications supporting Contact Management and Customer Service, Loyalty and Field Service processes and of UCM platform, mainly based on Siebel platform.
  
  Managed a team of internal resources, third-party consultants and an external system integrator during the implementation of different applications. Gathered functional requirements and conducted user interviews, mapped software functionality to internal customer specific business requirements; coordinated design, configuration and tests; determined and maintained project schedules by coordinating actions, resolving conflicts and building consensus; met financial objectives by forecasting requirements, preparing the annual budget, scheduling expenditures.

• Software Project Manager

  TIM s.p.a. (Telecomitalia Mobile)

  (Privately Held; 10,001 or more employees; Telecommunications industry)

  December 2000 — December 2003 (3 years 1 month)

  Responsible for the full lifecycle of development of the new sales application (based on Siebel 7.5) for the direct and indirect sales network of TIM.
  The implementation comprised of a complete system replacement of disparate legacy applications and the following business areas were included in the large-scale implementation: Partner Relationship Management, Order Management, Call Center, Field Service and IT Helpdesk.
  My team was composed of 10 people.
  
  Responsible for the full lifecycle of development of the new customer service platform (based on Siebel 6.3).

• CRM Consultant

  Elsag s.p.a.

  (Privately Held; 1001-5000 employees; Information Technology and Services industry)

  July 1997 — December 2000 (3 years 6 months)

  Consulting activities on CRM process and particularly on Siebel package.
  Functional analysis and software development within the sale force automation.

• Lieutenant

  Italian Navy

  (Government Agency; 10,001 or more employees; Military industry)

  April 1995 — July 1997 (2 years 4 months)

Nicola Lalla’s Contact Settings

Interested In:

• career opportunities
• new ventures
• business deals