Nikolay Anisimov

Current

• Software Architect at Genesys Labs (Alcatel-Lucent company)

Past

• Head of Laboratory at Institute for Automation and Control Processes, Russian Academy of Sciences

Education

• Moskovskij Fiziko-Tehniceskij Institut (Gosudarstvennyj Universitet)
• Moskovskij Fiziko-Tehniceskij Institut (Gosudarstvennyj Universitet)

Recommended

3 people have recommended Nikolay

Connections

64 connections

Industry

Computer Software

Websites

• My Website
• My Company
• My pictures on Flickr.com

Nikolay Anisimov’s Summary

Solution-driven Software Architect with over 12 years experience in the contact center software industry. Solid academic research background. Main strengths are in the development and application of new technologies to design and implement complex software systems. Strong analytical and problem solving skills and abilities. Effectively works in a multinational and distributed environment. Main areas of expertise:

• Expert in Computer Telephony Integration (CTI) including 3rd party call control, call model, agent model, IVR, routing, outbound dialing, and reporting.
• Strong background in contact center technologies and architectures with special emphasize in Genesys software.
• Skilled in all stages of software development process including use cases analysis, managing product requirements, transforming them into technical specifications, prototyping, development, documentation.
• Proficient in application research methods, algorithms to solving challenging problems.
• Author / co-author of 38 US patents ( 12 issued, 26 pending ). Some of them were reapplied in Europe, China, Japan.
• Wrote numerous research and technical papers in the areas of contact center software, algorithms and other computer science topics.
• Effective verbal and written communicator fluent in both English and Russian.

Nikolay Anisimov’s Specialties:

Contact center technologies with special emphasize in Genesys software : Computer Telephony Integration (CTI), Workforce Management (WFM), Workforce Optimization, Inbound Routing, Outbound Dialing, Reporting, VoiceXML/CCXML, Simulation

Computer Science: Formal Description Techique (FDT), state machines, SCXML, Petri nets, Process calculi, verification, queueng systems

Nikolay Anisimov’s Experience

• Software Architect

  Genesys Labs (Alcatel-Lucent company)

  (Public Company; ALU; Computer Software industry)

  September 1997 — Present (12 years 3 months)

  Research & Development in Contact Center technologies: Computer Telephony Integration (CTI), Internet Telephony/VoIP, Workforce Management (WFM), Reporting, Contact Center Architecture, etc.
  Author/coauthor of 38 patents and 13 research and technical papers.

• Head of Laboratory

  Institute for Automation and Control Processes, Russian Academy of Sciences

  (Research industry)

  September 1978 — August 1997 (19 years )

  Conducting basic and applied research in the areas of theoretical computer science with special emphasis in Petri nets and process calculi, concurrency theory, Petri Net Tools (PN3-Tool), specification and verification of communication protocols. Developing, installation and maintaining local area networks (Ethernet, FDDI, WWW, Internet).
  Author of more than 90 research papers.

Nikolay Anisimov’s Education

• Moskovskij Fiziko-Tehniceskij Institut (Gosudarstvennyj Universitet)

  Ph.D , Computer Science , 1983 — 1986

  School of Applied Mathematics
  Moscow Institute of Physics and Technology
  Dissertation: Design of Computer Network Software based on the Petri Net Theory,

• Moskovskij Fiziko-Tehniceskij Institut (Gosudarstvennyj Universitet)

  M.Sc , Computer Science , 1974 — 1980

  School of Radio Engineering,
  Moscow Institute of Physics and Technology
  Master thesis: Design and Implementation of Transport Layer in Computer Networks,

Additional Information

Nikolay Anisimov’s Websites:

• My Website
• My Company
• My pictures on Flickr.com

Nikolay Anisimov’s Interests:

Chess, Retro music

Nikolay Anisimov’s Groups:

• IEEE Communication & Computer Societies, member
• Institute for Operations Research and the Management Sciences (INFORMS), member
• Alcatel-Lucent Technical Academy (ALTA), Distinguished Member (DM'05, M'08)

•    Phystech Alumni (MIPT)
•    On Startups - The Community For Entrepreneurs
•    Genesys Alumni Network
•    IEEE Computer Society Members
•    Cloud Computing
•    AmBAR
•    INFORMS
•    Inventors
•    Software as a Service (SaaS) Group
•    Alcatel-Lucent Technical Academy

Nikolay Anisimov’s Honors:

• 1995, Doctor of Applied Sciences (second doctoral degree), Russian Academy of Sciences
• 1991, The Young Scientist Award from the Russian Parallel Computer Association
• 1990, Senior Research Fellow in Computer Sciences from the Supreme Attestation Committee, Moscow, Russia
• 1981, Bronze medal from General Committee of the USSR Exhibition of Economic Achievements

• US Patents: granted 12, pending 26

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