
Principal Software Engineer at Genesys Telecommunication Labs
San Francisco Bay Area

Principal Software Engineer at Genesys Telecommunication Labs
San Francisco Bay Area
Contact center technologies: Computer Telephony Integration (CTI), Workforce Management (WFM), Workforce Optimization, Inbound Routing, Outbound Dialing, Reporting, VoiceXML/CCXML, Simulation
Computer Science: Formal Description Techique (FDT), state machines, SCXML, Petri nets, Process calculi, verification, queueng systems
(Public Company; ALU; Computer Software industry)
September 1997 — Present (11 years 11 months)
Research & Development in Contact Center technologies: Computer Telephony Integration (CTI), Internet Telephony/VoIP, Workforce Management (WFM), Reporting, Contact Center Architecture, etc.
Author/coauthor of 37 patents and 13 research and technical papers.
(Government Agency; 501-1000 employees; Research industry)
June 1980 — August 1997 (17 years 3 months)
Conducting basic and applied research in the areas of theoretical computer science with special emphasis in Petri nets and process calculi, concurrency theory, Petri Net Tools (PN3-Tool), specification and verification of communication protocols. Developing, installation and maintaining local area networks (Ethernet, FDDI, WWW, Internet).
Author of more than 90 research papers.
Ph.D , Computer Science , 1983 — 1986
School of Control and Applied Mathematics
Dissertation: Design of Computer Network Software based on the Petri Net Theory,
M.Sc , Computer Science , 1974 — 1980
School of Radio Engineering and Cybernetics,
Master thesis: Design and Implementation of Transport Layer in Computer Networks,
Chess, Retro music
Alcatel-Lucent Technical Academy (ALTA), Distinguished Member (DM'05)
IEEE Communication & Computer Societies, member
1995, Doctor of Applied Sciences (second doctoral degree), Russian Academy of Sciences
1991, The Young Scientist Award from the Russian Parallel Computer Association
1990, Senior Research Fellow in Computer Sciences from the Supreme Attestation Committee, Moscow, Russia
1981, Bronze medal from General Committee of the USSR Exhibition of Economic Achievements
US Patents: granted 11, pending 26