
Education Program Specialist at LexisNexis
Greater Atlanta Area

Education Program Specialist at LexisNexis
Greater Atlanta Area
My role within LexisNexis has recently changed and my focus is now on training our internal customers, specifically the Sales team. I'm learning a lot and look forward to broadening my Program Management skills.
high volume call center, Microsoft PowerPoint, CPScreen.com, customer service, WebEx, Microsoft Outlook
(Public Company; RUK; Information Technology and Services industry)
December 2008 — Present (8 months)
Coordinate and facilitate Sales Foundation Program and ongoing Go-To-Market training to new hires and existing sales teams. Update the learning management system to ensure all delivered training has been properly entered.
(Public Company; 5001-10,000 employees; CPS; Information Technology and Services industry)
April 2008 — December 2008 (9 months)
As Team Leader of the Technical Distance Learning Team I facilitate communication between sales/customer service and Technical Training Analysts to schedule and prioritize customer training.
(Public Company; 5001-10,000 employees; CPS; Information Technology and Services industry)
September 2007 — April 2008 (8 months)
I train external and internal customers on the use of ChoicePoint's products and services. I mostly train customers on CPScreen.com for employment screening.
(Public Company; 5001-10,000 employees; CPS; Information Technology and Services industry)
February 2001 — September 2007 (6 years 8 months)
I answered telephone calls and emails from customers and consumers who needed assistance with their employment screening reports.
(Privately Held; 11-50 employees; Information Technology and Services industry)
April 1999 — February 2001 (1 year 11 months)
I worked for BTi in Dallas, TX before they were purchased by ChoicePoint in 2001.
1995 — 1997
being helpful, customer service, the internet, bellydance, reading fiction, crochet, cats, volunteering
ASTD National Member
ChoicePoint FOCUS Award - 5/18/06