Technical Distance Learning Team Lead at ChoicePoint
Greater Atlanta Area
- Current
-
- Technical Distance Learning Team Lead at ChoicePoint
- Past
-
- Technical Training Analyst at ChoicePoint
- Sr. Client Services Representative at ChoicePoint
- Verifications at BTi Screening
- Education
-
- Collin County Community College
- Recommended
-
2 people have recommended Nikki - Connections
-
61
connections
- Industry
- Information Services
- Websites
Nikki Bell - McCarty’s Summary
Currently my goals are related to becoming more proficient in the different products we can use to train our customers. I'm learning to use Captivate to create interactive training, and am mastering PowerPoint, and SnagIt for live training implementations.
My experience as a Client Services Representative has assisted me as a trainer because I am well versed in the product that most of my training is focused on and because I am happy to help our customers. Starting in the Verifications team gave me the background I needed in order to understand the internal processes of our company.
Nikki Bell - McCarty’s Specialties:
high volume call center, PowerPoint, CPScreen.com, customer service
Nikki Bell - McCarty’s Experience
-
Technical Distance Learning Team Lead
ChoicePoint
(Public Company; 5001-10,000 employees; CPS; Information Technology and Services industry)
April 2008 — Present (7 months)
As Team Leader of the Technical Distance Learning Team I facilitate communication between sales/customer service and Technical Training Analysts to schedule and prioritize customer training.
-
Technical Training Analyst
ChoicePoint
(Public Company; 5001-10,000 employees; CPS; Information Technology and Services industry)
September 2007 — April 2008 (8 months)
I train external and internal customers on the use of ChoicePoint's products and services. I mostly train customers on CPScreen.com for employment screening.
-
Sr. Client Services Representative
ChoicePoint
(Public Company; 5001-10,000 employees; CPS; Information Technology and Services industry)
February 2001 — September 2007 (6 years 8 months)
I answered telephone calls and emails from customers and consumers who needed assistance with their employment screening reports.
-
Verifications
BTi Screening
(Privately Held; 11-50 employees; Information Technology and Services industry)
April 1999 — February 2001 (1 year 11 months)
I worked for BTi in Dallas, TX before they were purchased by ChoicePoint in 2001.
Nikki Bell - McCarty’s Education
-
Collin County Community College
1995 — 1997
Additional Information
Nikki Bell - McCarty’s Websites:
Nikki Bell - McCarty’s Interests:
being helpful, customer service, the internet, bellydance, reading fiction, crochet, cats, volunteering
Nikki Bell - McCarty’s Groups:
-
Reed Elsevier (750+) -
ChoicePoint Alumni Group
Nikki Bell - McCarty’s Honors:
FOCUS Award - 5/18/06
Nikki Bell - McCarty’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- reference requests
- getting back in touch
