Nikita Knysh

Current

Sr. Tester / Technical Writer at Infopulse

Past

Head of Documentation and Analytics Department at Frontex
Project Manager, Head of Customer Support Department, Web Developer at TopProgs
Web Developer at AlarIT

Web Master at Business Computer Service
Web Master at EOS

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2 more...

Education

Zaporizhzhya National Technical University

Recommended

4 people have recommended Nikita

Connections

500+ connections

Industry

Information Technology and Services

Websites

My Company

Nikita Knysh’s Summary

During my 8-year career in the IT industry, I have gained experience in the following disciplines:
- Business, Functional and Competitor Analytics
- Technical Writing
- Quality Assurance and Quality Control
- Project Management
- Web Development

The largest projects I was involved in were developed for the clients from the following industries:
- Online commerce
- Integrated Record and Document Management Systems (IRDMS)
- Electronic CRM
- B2B and B2C financial services
- Marketing and advertising
- Online dating

The types of projects I was working on include:
- Corporate and subdivision websites of different size and complexity
- Corporate intranets
- Online stores
- Dating websites
- Business decision support systems
- IRDMS
- Web service
- Banner system
- E-CRM system
- Digital signage suite
- B2B and B2C self-service extranets
- Office inventory system
- Web portals

Holding managerial positions I have built strong teams from scratch and successfully established processes like 24/7 customer support and full project documentation workflow.

I am keen on working on challenging projects, possessing new tools and methodologies and widen my IT scope. I prefer jobs that require analytics, working with people and large amount of information.

Nikita Knysh’s Specialties:

Project Documentation, Technical Documentation, End-user Documentation, Business Analytics, Testing and QA, Competitor Analytics, Web Development, Project Management, Usability, Agile Methodologies.

Nikita Knysh’s Experience

Sr. Tester / Technical Writer

Infopulse

(Privately Held; 201-500 employees; Computer Software industry)

June 2007 — Present (2 years 2 months)

Infopulse is one of the leading IT services outsourcing companies in Ukraine primarily oriented to the European and local markets.

I am a part of the team which works for the Danish software development company that develops and maintains the Integrated Record and Document Management System (IRDMS).

We work using OpenUP/Basic, an agile software development methodology.

I am responsible for:
- Developing test plans and test cases
- Developing scripts for automated testing
- Testing and reporting test results
- QA reviews of work products
- Developing environment, procedure and end-user documentation (utilizing Imformation Mapping method)
- Tailoring process documentation to the team and project needs
- Clarifying requirements and developing use cases

Tools and languages: Adobe FrameMaker (structured), Adobe Acrobat Pro, SnagIt, MS Office, MS Visio, MS Visual Studio (Team Explorer, Source Control, Bug Tracking), MS SharePoint, SoapUI/GroovyScript, SQL (Oracle).
Head of Documentation and Analytics Department

Frontex

(Privately Held; 51-200 employees; Information Technology and Services industry)

October 2004 — June 2007 (2 years 9 months)

Frontex (Frontier Vision Technologies, Inc.) is a multinational company that owns businesses in several IT-related fields. The company is headquartered from the United States and has several offices in Europe.

After six months of working for this company I was promoted from Technical Writer to Sr. Technical Writer and then to Head of Documentation and Analytics Department.

I was leading a department which functions are managing project requirements, participating in project planning, developing and maintaining standards and project documentation, writing manuals, performing and documenting web statistics and competitor analyses, developing and translating administrative documents.

Being the head of department I have completed many complex tasks by myself, developed documentation templates and department workflow regulations.

Languages, tools and technologies: MS Office, MS Visio, MS Project, WebTrends, SQL, Adobe Acrobat Pro, HTML / CSS, Axure RP, SnagIt.
Project Manager, Head of Customer Support Department, Web Developer

TopProgs

(Privately Held; 11-50 employees; Internet industry)

August 2002 — September 2004 (2 years 2 months)

TopProgs was a startup web development company where I had grown from web developer and customer support engineer to project manager and head of customer support department.

Project manager: leading a team of developers and designer which implemented web projects, communicating with remote employer and clients.

Customer support manager: leading a team of 24/7 customer support (5 employees). Designing, developing and maintaining a web-based ticket system.

Web developer: developing and maintaining public websites, web-based applications and Flash chat.

Languages, tools and technologies: hand-written HTML / CSS, JavaScript, PHP, MySQL, Flash ActionScript, MS Office.
Web Developer

AlarIT

(Privately Held; 201-500 employees; Information Technology and Services industry)

July 2002 — August 2002 (2 months)

AlarIT is a large Ukrainian outsourcing company with a number of clients and projects, mostly related to web development.

I have developed a banner engine and banner management tool for one of the company's clients.

Languages, tools and technologies: Hand-written HTML / CSS, PHP, Postgres.
Web Master

Business Computer Service

(Privately Held; 11-50 employees; Computer Software industry)

April 2001 — July 2002 (1 year 4 months)

Business Computer Service is a small ISP, computer hardware retailer and network integrator which also carried out several custom website projects after employing me.

I was responsible for developing and maintaining corporate website, dedicated websites for company's software products and websites of the clients, developing web banners.

Languages, tools and technologies: Hand-written HTML / CSS, PHP, Postgres, Macromedia DreamWeaver, Macromedia Flash, Adobe Photoshop.
Web Master

EOS

(Privately Held; 11-50 employees; Computer Hardware industry)

September 2000 — March 2001 (7 months)

EOS is a small computer hardware retailer.

My responsibility was developing and maintaining corporate website.

Languages, tools and technologies: HTML, MS FrontPage, Adobe Photoshop.

Nikita Knysh’s Education

Zaporizhzhya National Technical University

Master , Software Engineering , 1998 — 2003

Additional Information

Nikita Knysh’s Websites:

My Company

Nikita Knysh’s Interests:

IT, documentation, business analytics, establishing processes, project management, internet, Web 2.0, cinema, healthy life-style, Opera browser, geography, history.