Nicola Quinn

Current

Senior Tester at Sage Pay

Past

System Tester at Snowdrop Systems
Product Tester at Perfect Information
Test Analyst at Create Services

Contact Centre Teamleader at Create Services
Asset Custodian/Account Support Teamleader at Standard Bank

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Education

Waverley Girls High School
Johannesburg Girls Primary School

Recommended

6 people have recommended Nicola

Connections

180 connections

Industry

Computer Software

Nicola Quinn’s Summary

I have been system testing for last 6 years. I also have 6 years Retail Banking experience and 2 years Contact Centre management experience. I've managed teams of between 2-40 people and have been very fortunate to develop both Business and Technical skills.

I have a Diploma in Business Management, am an affiliate member of the BCS and am a registered Banking ETQA SETA Officer in South Africa. I have also been ISEB Certified since 2005. My experience is predominantly in the financial sector including Credit Cards, E-Commerce and Publishing as well as Human Resources.

Nicola Quinn’s Specialties:

ETQA (SETA),
ISEB Intermediate Certified,
Affiliate member of British Computer Society

Nicola Quinn’s Experience

Senior Tester

Sage Pay

(Privately Held; Financial Services industry)

November 2008 — Present (1 year 1 month)

Tester at Sage Pay formally Protx, part of the Sage UK group, testing Payment Gateway E-Commerce platforms manually and using automated tests in an Agile environment.
System Tester

Snowdrop Systems

(Privately Held; Computer Software industry)

October 2007 — September 2008 (1 year )

System Tester at Snowdrop Systems part of the Sage UK group, testing an HR Software application written in .Net using manual and automated tests in an Agile environment.
Product Tester

Perfect Information

(Privately Held; Financial Services industry)

December 2005 — August 2007 (1 year 9 months)

Test Analyst at Perfect Information part of the Centaur Media group. Testing Financial Publishing applications written in C++ using manual and automated tests in an Agile environment.
Test Analyst

Create Services

(Privately Held; Banking industry)

July 2004 — October 2005 (1 year 4 months)

Test Analyst at Create Services part of the Lloyds TSB Group. Testing Credit Card websites, and back end financial processing using manual and automated tests using V-Model metholodogy.
Contact Centre Teamleader

Create Services

(Privately Held; Banking industry)

November 2002 — July 2004 (1 year 9 months)

Team Leader of Credit card division call centre for Create Services branded credit cards. Complaint handling, as well as operations processing including Email processing and running the call centre whilst maintaining agreed SLA's.
Asset Custodian/Account Support Teamleader

Standard Bank

(Public Company; SBK; Banking industry)

July 1996 — July 2002 (6 years 1 month)

Over a 6 year period, started at a Communication officer level, progressed to ATM Custodian, and left as a Teamleader of Account Support responsible for overall credit/lending for SME's and personal accounts.

I also fulfilled the position of Customer Service Teamleader responsible for day to day running of the branch, and Asset Custodian.