Nick Dawson

Current

Interim Director of Community Engagement at Bon Secours Health System
Director of Revenue Cycle at Bon Secours Health System

Past

Solutions Architect (consultant) at McKesson Provider Technologies
MIS specialist at Centra Health
Intern at Framatome

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Education

Randolph-Macon College
Virginia Episcopal School

Connections

58 connections

Industry

Hospital & Health Care

Websites

Nick Dawson’s Summary

Nick Dawson’s Specialties:

Healthcare Social Media
http://www.nickdawson.net/socialpulse/

Charity Care and Self Pay efficiency

Centralized Business Office operations model, combining efforts across multiple facilities to reduce operating expense, improve revenue and reduce cost to collect

Nick Dawson’s Experience

Interim Director of Community Engagement

Bon Secours Health System

(Non-Profit; Hospital & Health Care industry)

September 2009 — Present (3 months)

Leading the development of a comprehensive social media program for largest local system of 7 hospitals.

Working with senior leadership to define the goals, roles, metrics and success measures for a world-class healthcare social media program.

As a an overall goal, the community engagement role is one of organizational development - interacting with patients, employees and physicians using web 2.0 platforms.

The model is based on a that of a service center, serving both internal and external customers. Internally, the community engagement role identifies ways to leverage social media and helps coach participants in the tools and vernacular. Externally, the role serves to extend Bon Secour's customer service initiative of 'service excellence' beyond the physical grounds of the hospitals.
Director of Revenue Cycle

Bon Secours Health System

(Non-Profit; Hospital & Health Care industry)

March 2008 — Present (1 year 9 months)

Drives the selection and deployment of financial and operational best practices across all fourteen acute care facilities. Projects center around practices from industry top performers and internally developed approaches that are deployed in a manor which helps each local system achieve success.

Led emergency department redesign for highest volume hospital with a focus on customer service and patient experience. Constituents include Patient Access, Emergency Services, Revenue Cycle and Marketing. Achieved 150% increase in registration throughput.

Champion for policies and processes surrounding under and uninsured patients. Secured board approval for system-wide objectives including the use of advanced Medicaid enrollment strategies, adjusted charity guidelines that represent the demographics of each local system and patient access changes to facilitate enrollment.

Delivered strategic pricing changes resulting in $3 Million net increase for one local system. The tools were built to be repeatable and have been used to achieve $8 Million net increases elsewhere in the Bon Secours system.

Coordinated the reduction of credit balances between local teams and supporting vendors resulting in over $5 million of credit reductions for one local system in 7 month period.

Responsible for gathering and reporting data on all aspects of patient financial services. Data requirements often include collections, denials, adjustments as well as metrics for best practice and process improvement initiatives.
Solutions Architect (consultant)

McKesson Provider Technologies

(Public Company; MCK; Information Technology and Services industry)

September 2002 — February 2007 (4 years 6 months)

Led best practice process improvement for nation-wide network of McKesson's hospital clients in conjunction with software implementations.

Responsible for end-to-end implementation of business processes and software implementation surrounding McKesson's flagship revenue cycle products.

Developed and implementation the vision for new best practice design guide, serve as the main reference document for all McKesson implementation team members.

Conceived and launched "customer portal" - precursor to a social network for the implementation and entire life cycle of the project
MIS specialist

Centra Health

(Non-Profit; Hospital & Health Care industry)

June 1996 — June 1998 (2 years 1 month)
Intern

Framatome

(Public Company; FR0004275832; Oil & Energy industry)

April 1995 — October 1996 (1 year 7 months)