Gerente Nacional de Partners Marcatel
Toluca Area, Mexico
- Past
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- Senior Manager, Commercial at Marcatel International
- Business Developer Manager at Visionaria
- Business Process Manager at Avantel
- Education
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- Universidad La Salle, A.C.
- Universidad La Salle, A.C.
- Recommended
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21 people have recommended Nicolas Alejandro - Connections
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311
connections
- Industry
- Management Consulting
Nicolas Alejandro Gonzalez Simon’s Summary
To leverage my personal expertise, strategic and learning skills and capabilities in a worldwide corporation in which I can contribute to the achievement of goals, improvement and value increase while developing myself professionally.
Nicolas Alejandro Gonzalez Simon’s Experience
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Senior Manager, Commercial
Marcatel International
(Privately Held; Telecommunications industry)
June 2009 — December 2009 (7 months)
Manage all Marcatel’s medium & large business solutions sales, enhance Marcatel relationship and drive Marcatel strategy in Mexico. Develop clear strategies to drive Marcatel order/revenues and growth. Articulate those strategies to engage Marcatel resources in order to drive effectiveness in supporting customer activities and enhance overall customer experience. Strong understanding of Mexico’s Telecommunications business and strategic growth areas.
Drive all carrier and enterprise products activities such as organizing product presentations, identifying key opportunities, engaging the right resource within Marcatel, drive end to end projects from identifying opportunity, obtaining internal approval and closing deal.
Lead cross functional teams to effectively drive all customer projects and opportunities within the operations, sales engineering, bid management, finance, account receivables and order management teams. -
Business Developer Manager
Visionaria
(Privately Held; Information Technology and Services industry)
August 2007 — June 2009 (1 year 11 months)
Acceleration project coordinator and manager for small and medium businesses within several business lines, manager for the consulting team in strategies which are focused on the revenue increase and retention aimed to a higher profitability for these firms and thus the increase of their commercial value. In some projects I’m taking a role as a Business Developer in order to manage other functional sources consultants within the strategy and vision of the clients, proposing the work strategy model in order to assure all compliances and effectiveness in acceleration plans.
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Business Process Manager
Avantel
(Privately Held; Telecommunications industry)
August 2006 — August 2007 (1 year 1 month)
Developing and carrying out a Standardization plan of processes for massive and corporative customer purchasing between Avantel and Axtel, using best practices for impact analysis, solution alternatives and authorization of corporative plans to reach the standardization of commercial operations.
Leading the responsibles for the implementation of homologated processes which were improving increasingly since the sales strategy definition, prospection, sales, service delivery, special designs and invoicing.
Coordinated continuous improvement in customer services and sales by means of projects aimed to income increase, performance quality and efficiency, minimizing sales cycle from 39% in 2004, to 31% in 2006. Set up check points to avoid customer credits due to rate change errors for more than 1 million pesos of EBITDA. -
Executive Sales Manager
Avantel
(Privately Held; 1001-5000 employees; Telecommunications industry)
August 2005 — August 2006 (1 year 1 month)
Surpass in a 4% the goal fo annual sales with 7 account executives on my charge, with 120 corporative customers in Mexico City and Toluca.
Negotiated internally during more than one year the solution of technical or administrative failures and requirements with customers to minimize the credibility lost impact, the image and risks of cancellations, I did in a clear and efficient way keeping the recurring income and achieving and increase of more than 12% of customers by means of advisors, proactive and dedicated service. -
Strategic Business and Sales Support Manager
Avantel
(Privately Held; Telecommunications industry)
January 2004 — August 2005 (1 year 8 months)
Responsible of implementing and documenting the Technological Negotiation for Sales and Services for the National Technological Award (2006 and at its time, 2001)
Established mechanisms in the whole Sales area of Avantel to assure business continuity within this area and implemented internal controls to reduce financial, legal, and commercial risks during the usual sales processes and then reach an homologated and controlled sales force to ease achievement projection, and I got the Best Processes Manager award 2004 in Avantel.
Made jointly with Human Resources the Mobility scheme for Corporative and Managerial Sales Force that reached a productivity increase and a reduction in the sales cycle. Also I was responsible for setting up change management actions in national Corporative Sales. -
Customer Service PMI
Avantel
(Privately Held; Telecommunications industry)
June 2001 — December 2004 (3 years 7 months)
Negotiated all the logistics with account executives, corporative customers and suppliers to develop workshops in which we carry out an análisis about the needs of integrators, increasing the upseeling (walletshare) and customer loyalty.
As part of Customer Service Project Manager, I established a CRM methodology primary focused on excels client royalty, customer satisfaction, churn reduction and Standard of quality service.
Enhanced and elaborated three internal publication (Kordi-Notas, VeMes, El Oportuno) for sales force and service about operative changes, strategy homologation, knowledge difffusion and change managment. -
Audit Leader (ISO 9000)
Avantel
(Privately Held; 1001-5000 employees; Telecommunications industry)
July 1999 — May 2001 (1 year 11 months)
Established an internal audit methodology and coordinated at national level those audits with 24 auditors at my charge as International Certified Leader Auditor by RBA to assure ISO 9002-1994 certification of Customer Services Management, obtained in 2001.
Responsible of validating for the Corporative Channel, to establish a model jointly with Human Resources and Marketing to reach de recognition of account executives for their achievements.
Certified Instructor for Siebel, Telecommunication Products, System Audits and special sales skills. -
IT Consultant
Avantel
(Privately Held; 1001-5000 employees; Telecommunications industry)
December 1998 — July 1999 (8 months)
Developed an alert system for service executives, it provided interconection levels for LD traffic recovery and which could be in cancellation risk.
Executed intelligent reports and simplified information análisis about the income, traffic, and customer behaviour in order to make decisions at a commercial management level. -
Customer Service & Sales Manager
3M Mexico - DISERCOM
(Public Company; 5001-10,000 employees; Outsourcing/Offshoring industry)
January 1996 — January 1997 (1 year 1 month)
Coordinated and established the first corporative process of technical failures, backups, help desk, logistics and guarantee with an outsourced suppliers in 3M Mexico.
Maintenance of customers and income increase by Disercom for selling specialized solutions for networks and infrastructure
Nicolas Alejandro Gonzalez Simon’s Education
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Universidad La Salle, A.C.
Engineer Degree , Cybernetics Engineering and Computational Systems , 1995 — 2000
- Activities and Societies:
- Student Counsel Representative (CUE-ULSA)
President of the University Events Coordination Group. (GJA-ULSA)
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Universidad La Salle, A.C.
Engineer , Cybernetics & Computional Systems , 1995 — 1999
- Activities and Societies:
- Representative for the Students Committee (CUE)
General Secretary for the coordination group of College Events. (GJA)
Nicolas Alejandro Gonzalez Simon’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
