Nick Drake-Knight

Current

• Director at Performance in People Ltd
• Founder at www.ndk-group.com

Past

• General Manager at Business Link Wessex

Education

• Bournemouth University

Recommended

3 people have recommended Nick

Connections

14 connections

Industry

Events Services

Websites

• My Company

Nick Drake-Knight’s Summary

Nick Drake-Knight has been consulting and speaking for more than 20 years. In the 1990s, he lectured in management, before developing his consulting skills in Europe and the FSU. He returned to work in the UK as a senior business adviser for the DTI funded Business Link network, with a special interest in sales and service environments.

Nick is a board director of the UK’s leading mystery shopping company, Performance in People Ltd., (www.performanceinpeople.co.uk) providing sales and customer service consultancy to many of the UK’s (and the world’s) top retail, financial services and automotive brands.

NDK Group (www.ndk-group.com) is Nick’s personal consulting business, providing the platform for his public speaking interests and the source of his popular books.

He is an authority on the use of video and telephone mystery shopping materials to coach effective sales & customer service technique. He has helped many global brand names to implement his unique Continue & Begin™ coaching model to create and sustain sales & customer service excellence.

Nick has advised on the development of sales & customer service excellence at Mercedes-Benz (UK), Honda (UK), VW (UK), Halifax-Bank of Scotland (HBOS), B&Q, Argos and Homebase (Home Retail Group), O2, The Carphone Warehouse, and many other world-class brands. He continues to work with many of the UK’s leading B2C businesses, developing sales processes and customer service excellence.

Nick Drake-Knight is author of a number of popular business books including:

BOOMERANG! Coach Your Team To Be The Best And See Customers Come Back Time After Time! 254pp, Pollinger, 2007, ISBN 978-1-905665-51-8

MEERKAT SELLING: Be The Best In Big Ticket Retail Selling, 206pp, Pollinger, 2008, ISBN 978-1-905665-70-9

SALES HYPNOSIS: The Structure & Use of Hypnotic Phenomena & Indirect Suggestion in Sales', 224pp, NDK Group, 2004, ISBN 0-9546744-0-5

All are available via www.ndk-group.com.

Nick Drake-Knight’s Specialties:

Speaking, training and change management

Nick Drake-Knight’s Experience

• Director

  Performance in People Ltd

  (Privately Held; 11-50 employees; Management Consulting industry)

  June 2002 — Present (7 years 2 months)

  Board Director

• Founder

  www.ndk-group.com

  (Privately Held; 1-10 employees; Events Services industry)

  January 2002 — Present (7 years 7 months)

  Founder of www.ndk-group.com the speaking, training and consulting business

• General Manager

  Business Link Wessex

  (Government Agency; 51-200 employees; Management Consulting industry)

  February 1998 — June 2002 (4 years 5 months)

  General operations manager

Nick Drake-Knight’s Education

• Bournemouth University

  Post Grad Dip , Management , 1993 — 1995

Additional Information

Nick Drake-Knight’s Websites:

• My Company

Nick Drake-Knight’s Interests:

speaking, training, consulting

Nick Drake-Knight’s Groups:

MBSCH

Nick Drake-Knight’s Contact Settings

Interested In:

• consulting offers
• expertise requests
• business deals
• reference requests
• getting back in touch