Nicholas Di Vito

Current

Global Contact Center Manager, HR Shared Services at NCR Corporation

Past

Global HR Service Center Manager at NCR
Help Desk Manager, Americas Customer Care Center at NCR Corporation
Help Desk Manager at Compris Technologies

Cast Member at The Disney Store
Help Desk Supervisor at Compris Technologies
Implementation Coordinator/Trainer (Self-employed)
General Manager at Fuddruckers Restaurants
Manager at fuddruckers
Food Service Manager, Wesley College at ServiceMaster Corporation
Walt Disney Wold College Program Alumni at Disney's Polynesian Resort

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Education

Southern Illinois University, Carbondale
Bolingbrook High School

Recommended

13 people have recommended Nicholas

Connections

257 connections

Industry

Information Technology and Services

Websites

Nicholas Di Vito’s Summary

Global Operations Manager and Support Services Implementation Specialist, focusing on Shared Service Delivery and Customer Support Services. Global experience and orientation, managing teams in the United States, Europe and Asia, supporting a global customer base in over 65 countries. Able to build and work business relationships to accomplish organizational goals.

Nicholas Di Vito’s Specialties:

People Management & Coaching, Metrics & Measurement, Shared Services Implementation, Global Orientation, Leadership

Six Sigma Green Belt Certified, 2001

Nicholas Di Vito’s Experience

Global Contact Center Manager, HR Shared Services

NCR Corporation

(Public Company; NCR; Information Technology and Services industry)

December 2006 — Present (3 years )

Span of Control: 8 Direct Reports | 39 Total Supported | Reporting to VP, HR Shared Services

Continue to expand the use and capability of the HR service delivery centers under my leadership.

Directly manage 4 teams responsible for the delivery of Tier I HR support in Dayton, OH; Lanarkshire, Scotland; and Kuala Lumpur, Malaysia.
Global HR Service Center Manager

NCR

(Public Company; NCR; Information Technology and Services industry)

May 2005 — December 2006 (1 year 8 months)

Span of Control: 13 Direct Reports | 13 Total Supported | Reporting to HR Shared Services Director

In conjunction with the Worldwide Customer Services Customer Care Center management deployed the use and capability of the service delivery center as a mechanism to reduce cost and increase service in the areas of administrative, tactical and routine HR tasks. Completed implementation from planning phase to operations in 5 months.

Directly managed a team responsible for the delivery of Tier I and Tier II support for the Americas HR Service Center and provided functional HR guidance to other regional centers in EMEA and APAC.
Help Desk Manager, Americas Customer Care Center

NCR Corporation

(Public Company; 10,001 or more employees; NCR; Information Technology and Services industry)

March 2003 — May 2005 (2 years 3 months)

Span of Control: 28 Direct Reports | 28 Total Supported | Reporting to Help Desk Operations Manager

Managed a team of Help Desk Agents that supported external customers who contracted with NCR WCS for value-add remote support services. Restaurant Point of Sale focus; quick service food outlets.
Help Desk Manager

Compris Technologies

(Public Company; 51-200 employees; NCR; Information Technology and Services industry)

April 1999 — March 2003 (4 years )

Span of Control: 42 Direct Reports | 42 Total Supported | Reporting to Help Desk Services Director

Managed a team of Help Desk Agents that supported external customers who contracted with Compris for value-add remote support services. Restaurant Point of Sale focus; quick service food and amusement park outlets.

Full P&L responsibility with $1.5M annual revenue; completed contract negotiations with customers; recognized for exceptional performance.
Cast Member

The Disney Store

(Public Company; 10,001 or more employees; DIS; Retail industry)

October 1998 — March 2003 (4 years 6 months)

Guest service throughout the store; Shared product and Company knowledge; Cash accountability; Stock and receiving; Member of store grand opening team.
Help Desk Supervisor

Compris Technologies

(Public Company; 51-200 employees; NCR; Information Technology and Services industry)

January 1998 — April 1998 (4 months)

Span of Control: 12 Direct Reports | 12 Total Supported | Reporting to Help Desk Manager

Supervised a team of Help Desk Agents that supported external customers who contracted with Compris for value-add remote support services. Restaurant Point of Sale focus; quick service food and amusement park outlets.
Implementation Coordinator/Trainer

Self-employed

(Self-Employed; Myself Only; Information Technology and Services industry)

February 1997 — January 1998 (1 year )

Traveled to customer location during implementation of Point of Sale systems. Coordinated the implementation with on site installation team; conducted training for staff and management.
General Manager

Fuddruckers Restaurants

(Privately Held; 5001-10,000 employees; Restaurants industry)

August 1994 — February 1997 (2 years 7 months)

Span of Control: 35 Direct Reports | 35 Total Supported | Reporting to District Manager

Complete management and P&L responsibility for quick service restaurant with $1.3M in revenue per year. Exceeded budget expectations; member of district leadership team; training restaurant for under peforming managers; regional technology contact.
Manager

fuddruckers

(Information Technology and Services industry)

1994 — 1997 (3 years )
Food Service Manager, Wesley College

ServiceMaster Corporation

(Public Company; 10,001 or more employees; SVM; Food & Beverages industry)

January 1992 — August 1994 (2 years 8 months)

Span of Control: 15 Direct Reports | 15 Total Supported | Reporting to Food Service Director

Managed the operation of the Student Cafeteria at this private college in Dover, DE. Coordinated meal service and menus with other members of the management team. Booked and hosted catering events.
Walt Disney Wold College Program Alumni

Disney's Polynesian Resort

(Public Company; 10,001 or more employees; DIS; Entertainment industry)

August 1990 — January 1991 (6 months)

Selected from among 10,000 applicants to particpate in the living, learning, and working experience called the Walt Disney World College Program.

Lived on property with 5 others from other states in the USA - randomly assigned.

Attended seminars in Disney Management Style and Philosophy for 10 weeks.

Completed a group project with 5 others that was presented to the President of the Walt Disney World Resort, Dick Nunis.

Worked as a Food and Beverage Host at Disney's Polynesian Resort. All aspects and positions of Food and Beverage were covered in this part of the program.

Filed weekly progress reports with student advisor back at school in order to receive internship credit for this experience.

Nicholas Di Vito’s Education

Southern Illinois University, Carbondale

BS , Hotel, Restaurant and Travel Administration , 1988 — 1992

1992 Student Honor Delegate to the National Restaurant Association Educational Foundation Conference

Activities and Societies:

Yearbook Editor-in-Chief, Student Government, Campus Safety Committee, Dean's List
Bolingbrook High School

1985 — 1988