Writer/Communications/Customer Service
Portland, Oregon Area
Writer/Communications/Customer Service
Portland, Oregon Area
I'm looking for telecommuting opportunities.
Customer service, data entry, call center/heavy phone experience. Strong computer skills.
(Educational Institution; 501-1000 employees; Higher Education industry)
June 2006 — Present (2 years 2 months)
Currently working on my MFA in Writing (Fiction).
(Educational Institution; 1001-5000 employees; Higher Education industry)
September 2001 — October 2006 (5 years 2 months)
I worked as a dispatcher at the Department of Public Safety on-campus. Duties included: dispatching Public Safety Officers, handling routine and emergency calls, monitoring alarm systems, entering information in a database system, and maintaining a log of incidents and reports. From Sept 2001 to Jan 2002 I worked full-time; From Jan 2002 to Oct 2006 I was a casual employee.
(Privately Held; 11-50 employees; Information Services industry)
November 2004 — December 2005 (1 year 2 months)
I completed background checks on apartment rental applicants, which included (but not limited to): Analyzing Equifax and Transunion credit reports, researching multiple databases for criminal and eviction records, researching landlord references and employment verification. Determining overall recommendation based on customer criteria. Producing report of findings for customer. Heavy data entry.
(Educational Institution; 1001-5000 employees; Higher Education industry)
June 2004 — February 2005 (9 months)
I assisted students with registration over the telephone and in person, processed registration and other student records changes, heavy data entry.
(Government Agency; 10,001 or more employees; Government Administration industry)
January 2002 — September 2003 (1 year 9 months)
I sorted and delivered mail in Portland, OR.
(Educational Institution; 1001-5000 employees; Higher Education industry)
November 1997 — May 2001 (3 years 7 months)
I worked as an operator for Telephone Services. I also handled the off-hours Campus Police calls.
MFA, Writing, 2006 — 2010 (expected)
BA, English, 1997 — 2001
Voluntary simplicity, reading, writing, current events, public service, disability/medical issues.
Bread Loaf Work-Study Scholarship, Poetry, August 2001.