Writer/Communications/Customer Service
Portland, Oregon Area
Writer/Communications/Customer Service
Portland, Oregon Area
I'm looking for part-time work and/or telecommuting opportunities.
Customer service, data entry, call center/heavy phone experience. Strong writing and computer skills.
(Educational Institution; 501-1000 employees; Higher Education industry)
June 2006 — Present (3 years 2 months)
Currently working on my MFA in Writing (Fiction).
(Educational Institution; 1001-5000 employees; Higher Education industry)
September 2001 — October 2006 (5 years 2 months)
I worked as a dispatcher at the Department of Public Safety on-campus. Duties included: dispatching Public Safety Officers, handling routine and emergency calls, monitoring alarm systems, entering information in a database system, and maintaining a log of incidents and reports. From Sept 2001 to Jan 2002 I worked full-time; From Jan 2002 to Oct 2006 I was a casual employee.
(Privately Held; 11-50 employees; Information Services industry)
November 2004 — December 2005 (1 year 2 months)
I completed background checks on apartment rental applicants, which included (but not limited to): Analyzing Equifax and Transunion credit reports, researching multiple databases for criminal and eviction records, researching landlord references and employment verification. Determining overall recommendation based on customer criteria. Producing report of findings for customer. Heavy data entry.
(Educational Institution; 1001-5000 employees; Higher Education industry)
June 2004 — February 2005 (9 months)
I assisted students with registration over the telephone and in person, processed registration and other student records changes, heavy data entry.
(Non-Profit; Government Administration industry)
January 2002 — September 2003 (1 year 9 months)
Sorted and delivered mail to businesses and residential addresses. Maintained required information, record changes of addresses, maintained other reports, and forwarded undeliverable-as-addressed mail. Collected postage-due fees and obtain signed receipts for registered, certified, and insured mail. Operated a government-owned motor vehicle.
(Educational Institution; Higher Education industry)
November 1997 — May 2001 (3 years 7 months)
Lead Dispatcher, October 1999 – May 2001
Schedule making, organizing lists of call-out personnel, initial and on-going training and development of Dispatcher/Operators in addition to my basic duties as a Dispatcher/Operator.
Dispatcher/Operator, November 1997 – October 1999
Operating telephone console (PBX), monitoring security alarms, writing incident reports, maintaining a Police log, handling emergency calls, answering questions concerning University activities, entering data, and issuing Campus keys.
BA , English , 1997 — 2001
Voluntary simplicity, reading, writing, social networking, viral marketing, current events, public service, disability/medical issues.
Bread Loaf Work-Study Scholarship, Poetry, August 2001.