Nettie Lagace

Current

Product Director at Ex Libris

Past

Product Manager at Ex Libris
Project Librarian at Ex Libris
Business Information Librarian, Webmaster at Baker Library, Harvard Business School

Coordinator of User Services, the Internet Public Library at School of Information, University of Michigan

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Education

University of Michigan - School of Information
Wellesley College
Phillips Exeter Academy

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Connections

158 connections

Industry

Computer Software

Nettie Lagace’s Summary

Versatile, highly motivated information professional with 14 years experience in library web products and scholarly publishing, emerging technologies, project management, requirements analysis, online and in-person presentations, relationship building and communication skills.

Nettie Lagace’s Experience

Product Director

Ex Libris

(Privately Held; Computer Software industry)

July 2007 — Present (2 years 6 months)

Communicate market priorities and feature descriptions for new product versions and interim software/data releases to development staff. Communicate with customer working groups regarding development requests and local projects. Present product and supporting technologies to global library audiences and customers at conferences and sales demonstrations. Market product features competitively to prospective customers and global sales staff via general marketing material and company responses to industry tenders. Liaise with industry partners regarding data use, product interactions, and publicity.
Product Manager

Ex Libris

(Privately Held; 201-500 employees; Computer Software industry)

May 2005 — July 2007 (2 years 3 months)
Project Librarian

Ex Libris

(Privately Held; Computer Software industry)

May 2000 — April 2005 (5 years )

One of five-person team responsible for launch of first commercially-available library link resolver, "SFX," and subsequent growth of both customer operations and team. Managed customer correspondences, installations, implementations, and early support for North American office. Created implementation and training policies for offices worldwide, and provided these through in-person or Internet meetings. Responsible for demo materials and sales scripts, assisting in closing sales through booth presentations at industry conferences, attending sales presentations or serving as technical expert on telephone calls. As team member contributed to product growth through work on testing, documentation and rollout material for three versions.
Business Information Librarian, Webmaster

Baker Library, Harvard Business School

(Libraries industry)

September 1997 — April 2000 (2 years 8 months)

Managing editor of library Web site and liaison from Information Services department to library Information Technology department. Managed upkeep and policies for Baker Library Web site and provided input for library-wide planning. Provided reference services in person, via phone and email to faculty, staff, students and alumni/ae and instructed patrons in use of electronic reference tools. Identified, critiqued and organized information resources into tools for general and customized use by library clients. Project Manager for beta version of Alumni library Web site, a limited-time site previewed to 2500 Harvard Business School alumni: coordinated activities of members of task force and survey consultants; answered questions and problems arising from the product. Conducted focus groups with graduating MBA students.
Coordinator of User Services, the Internet Public Library

School of Information, University of Michigan

(Computer Software industry)

1995 — 1997 (2 years )

Founding member of IPL. Managed pioneering online, distributed reference service for patrons worldwide, supported by 2-year grant from the Andrew W. Mellon Foundation. Taught and supervised library students and remote volunteer librarians; created and maintained Web pages, including reference query forms and tools, in support of Internet reference activities. Answered reference questions from remote patrons using online and print sources. Contact for IPL-developed software for reference operations; developed business plan for software development, worked with University offices on intellectual property and licensing issues. Implemented pilots in academic corporate environments; served as tester contact and developed support materials.