Neil Casey

Current

Director of Education at Fast Train
Technical Instructor at Certification Associates
President at Casey's Computer Services

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Past

Quality Assurance Analyst/Technical Support Manager at Jagged Peak
Service Center Manager at CompUSA
Field Product Specialist at Pitney Bowes

Territory Service Manager at Gateway
Department Chairman/Project Manager at National Education Corporation
Test Engineer at NEC America

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3 more...

Education

National Education Center - Tampa Technical Institute
Tampa Technical Institute
Certification Associates

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Recommended

13 people have recommended Neil

Connections

97 connections

Industry

Computer Networking

Neil Casey’s Summary

Assisted in establishing operational policies to be mirrored throughout all Gateway Country Store service centers nationally.

Set up 30 out of 300 service centers for Gateway, including hiring, training technicians and Customer Service Representatives, throughout the United States.

Managed project that developed all aspects required for the one year course that taught students to obtain A+ certifications as well as Novell Certified Engineer certifications.

Owned and operated a computer company that built, sold and serviced computers. (1995 - 2008)

Test Engineer in telephony field dealing with Mainframe digital switching systems

Neil Casey’s Specialties:

Proven successful Project Manager experience

Team Builder/Trainer - managed 150+ employees, including reviews, hiring, and corrective actions.

Managing resources to achieve corporate objectives including inventories, and budgets

Communicator with proven excellent oral, written, and motivational skills

Excellent time management skills including prioritization and meeting deadlines

Certifications: CompTIA A+, Net+, working toward CCNA

Neil Casey’s Experience

Director of Education

Fast Train

(Education Management industry)

June 2009 — Present (7 months)
Technical Instructor

Certification Associates

(Professional Training & Coaching industry)

July 2003 — Present (6 years 6 months)

Perform the technical training for the CompTia A+ and Network+ certifications.
President

Casey's Computer Services

(Computer Networking industry)

April 2003 — Present (6 years 9 months)

Provider of all computer services including: sales, service, upgrades, and specialized training for CCS’s customers.
Quality Assurance Analyst/Technical Support Manager

Jagged Peak

(Public Company; JGPK; Computer Software industry)

July 2007 — May 2009 (1 year 11 months)

QA Analyst - Perform testing on existing site changes, and end-to-end testing on new client sites.

TS Manager -Provide technical support to Jagged Peak clients for their front end web sites, as well as support for their EDGE (Enterprise Demand Global Engine). Support also includes Webex and On-site training for all Jagged Peak clients both internal and external.
Service Center Manager

CompUSA

(Computer Software industry)

2006 — 2007 (1 year )

Manage all operations required to effectively run a successful service center. These responsibilities include hiring, performance evaluations, customer relations, scheduling, and store operations (including opening and closing).
Field Product Specialist

Pitney Bowes

(Computer Software industry)

February 2005 — June 2006 (1 year 5 months)

Perform installations, preventive maintenance, and repairs for Pitney Bowes mailing equipment at customers sites.
Territory Service Manager

Gateway

(Public Company; 1001-5000 employees; GTW; Computer Hardware industry)

July 1997 — April 2003 (5 years 10 months)

Managed team to maintain top position in Eastern Region for turn time and customer satisfaction

Through training of service centers, meet goals of $7.5 million yearly budget for repair and upgrades to customer's systems

Set up 30 out of 300 service centers for Gateway, including hiring, training technicians and Customer Service Representatives, throughout the United States
Department Chairman/Project Manager

National Education Corporation

(Education Management industry)

1986 — 1997 (11 years )

Organized project including analysis of market research data, employer research data, definition of equipment list, instructional strategies, grading strategies, chaired the writers team, instructional development coving target audience recommendations, work environment recommendations, grading strategies, and present same to the task force and upper management.

Create course material including instructor guide format, student guide format, and supervision of the development of the instructor and student guide, development of instructional aids, classroom exercises, and laboratory exercises.
Test Engineer

NEC America

(Computer Software industry)

1984 — 1986 (2 years )

Neil Casey’s Education

National Education Center - Tampa Technical Institute

BSEET , Electronic Engineering Technology , 1989 — 1996
Tampa Technical Institute

ASCET , Computer Engineering Technology , 1983 — 1984
Certification Associates