
Enterprise-wide delivery and support of IT solutions, project management and vendor relationship management.
Washington D.C. Metro Area

Enterprise-wide delivery and support of IT solutions, project management and vendor relationship management.
Washington D.C. Metro Area
Experienced manager in Information Technology, Business Analysis, Process Re-Engineering and Project Management at all levels of the organization. Collaborative professional who invokes a sense of trust with clients, employees, managers, internal and external partners. Facilitative leader, with a talent for identifying and eliciting expertise from stakeholders and staff. Creative problem-solver. Fluent in English, Spanish and French.
Enterprise Content Management, ERP Data Integration, Document Imaging and Workflow, Electronic Payments, Business Intelligence, Corporate Website and Portal Re-design, Large Scale Systems Conversions.
(Public Company; Banking industry)
July 2006 — June 2009 (3 years )
Promoted to Senior Vice President. Enhanced the performance of department units to create a team recognized company-wide for its customer focus and collaborative approach.
- Directed the development, implementation and support of the enterprise’s IT solutions.
- Managed large-scale, company-wide programs and projects such as Business Intelligence, Enterprise Content Management, ERP Data Integration, Document Imaging, Process Management, Corporate Website and Portal Re-design and Mobile Banking.
- Developed IT strategic planning, assessed existing and emerging technology solutions.
- Participated in the PMO leadership committee to evaluate priorities and recommend IT resource allocations.
- Broadened and deepened the relationships between IT and all other company units.
- Managed critical third party vendor relationships.
- Supported the organization’s growth from $1.5 billion and 39 branches to $6 billion and 150 branches.
(Public Company; Banking industry)
June 2004 — July 2006 (2 years 2 months)
Managed development and support of consumer and small business loan applications, including training. Acted as the liaison between IT and the lending units and managed their major IT vendor relationships.
(Public Company; Banking industry)
June 2001 — May 2004 (3 years )
Managed special projects, researched strategic initiatives and facilitated decision-making and problem-solving work-sessions bank wide. Also defined the role of float manager for the bank and acted in that capacity.
(Public Company; Banking industry)
June 1995 — December 1999 (4 years 7 months)
Managed system administrators supporting the bank’s mortgage and consumer information systems and provided direct hands-on system administration myself, including WAN support across several states, and obtaining a Novell IntranetWare CNA certification. Implemented a laptop loan origination system, fully integrated with loan processing and FNMA’s Desktop Underwriter system. Trained users on Monarch, a reporting tool.
(Public Company; Banking industry)
June 1992 — May 1995 (3 years )
Managed three managers responsible for mortgage servicing, research and customer service and the implementation of an IBM document imaging system, with workflows, resulting in a benefit of close to $500,000 a year.
MA , Applied History , 1985 — 1986
• Awarded a full tuition fellowship. 3.75 GPA. Focus on International Relations and Public Policy. Studies included PC programming.
BA , History , 1978 — 1983
• Studies included Geology, Astronomy, Economics, Statistics, Advanced Calculus and mainframe computer programming in PL/C, Fortran and COBOL.
Baccalauréat , Mathematics and Natural Sciences , 1974 — 1978
• Awarded Highest Honors
Fatherhood, history, art, cooking, yoga, biking, travel.
- Chairman's Leadership Advisory Council.
- 2008 President's Provident Way Club Award.
- 2007 President's Provident Way Club Award.
- 2009 and 2007 Provident “You’re The Difference” Awards.
- 2005 and 2003 Provident “All Star” Awards.
- The Graduate School of Retail Bank Management (McIntire School of Commerce 3-year program at the University Of Virginia ).
- ABA's Business of Banking School.
- Post Baccalaureate Certificate in Fine Arts from the Maryland Institute College of Art.
- Trained in the Kepner-Tregoe Problem Solving and Decision Making process.
- Certified in the Total Quality Management process by the College of Business and Management at the University of Maryland.
- Novell Certified Network Administrator.