
Client Services Manager at Information Express
San Francisco Bay Area

Client Services Manager at Information Express
San Francisco Bay Area
(Libraries industry)
September 2005 — Present (3 years 11 months)
Main point of contact for a document delivery service, with a client base consisting of corporate library administrators and end users. Responsibilities include inside sales, account set-up and management, client site visits, reporting and in-depth account troubleshooting.
(Real Estate industry)
August 2003 — July 2005 (2 years)
Responsibilities include seeking out potential real estate appraisal clients, managing accounts of existing clients, ensuring the prompt completion of services for clients, developing solutions to client and appraiser problems, maintaining a customer orientated approach to company services and planning for growth of client base.
(Government Agency; 10,001 or more employees; Defense & Space industry)
January 2001 — December 2001 (1 year)
Interned in “NASA’s Rodent Food Bar Nutrition Project” for the International Space Station project. Responsibilities included assisting in the management of research projects, data collection, data analysis, report writing, and supply ordering. Additionally, managing and participating in the preparation and conduction of rodent dissections.
(Public Company; BAC; Banking industry)
October 1999 — December 2000 (1 year 3 months)
Responsibilities included making deposits, cashing checks for customer, and assisting customers in resolving questions and problems regarding their accounts.
biology , 2002 — 2005
One Brick