Naveed Mustafa

Current

• Senior IT Operations Leader/Executive at McKinsey & Company

Past

• Center of Excellence Leader at McKinsey & Company
• Project Manager at McKinsey & Company

Education

• New Jersey Institute of Technology
• New Jersey Institute of Technology

Recommended

9 people have recommended Naveed

Connections

175 connections

Industry

Management Consulting

Naveed Mustafa’s Summary

15 years experience in creating and implementing IT operations and support strategy and process design. Managed international IT functions through governance, organizational and operational changes. Led adoption of the ITIL framework, establishing clear accountability throughout IT organization for proactive service level management. Evangelized change management for enterprise IT. Established global process for outsourcing and offshore support centers, data center strategy, platform and database consolidation/virtualization, infrastructure monitoring and High Definition Video Conferencing. Focused on customer satisfaction, collaboration with stakeholders, understanding business issues and implementing technology solutions. Mentored, coached and built teams at all levels, received external recognition for insights into organizational behavior.