Principal Content Management Specialist (User experience) at Inland Revenue (New Zealand)
New Zealand
- Current
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- Principal Content Management Specialist (User experience) at Inland Revenue (New Zealand)
- Past
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- Information architect at Inland Revenue New Zealand
- Web services manager at Department of Transport and Regional Services
- Survey coordinator at Employment Studies Centre, University of Newcastle
- Education
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- Charles Sturt University
- University of Newcastle
- Connections
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56
connections
- Industry
- Internet
- Websites
Nathan Wall’s Summary
Over 10 years experience designing and implementing websites, information portals and transactional services for government agencies in both Australia and New Zealand.
Over the past four years, have collaborated with representatives of other government agencies to develop the the NZ Government web publishing standards.
Most recent achievement is the award winning website for Inland Revenue NZ (www.ird.govt.nz). Inland Revenue is responsible for the collection of tax and child support payments, and distributes financial assistance to many NZ families. Using the NZ Government Web Standards and user experience design techniques the site has been transformed into a customer-friendly space. The site was also voted by internet users the best NZ government website in 2006 and 2008.
Nathan Wall’s Specialties:
HTML, javascript, CSS, UXD, user centred design, information mapping, information architecture, IA, SEO, enterprise content management, web standards, accessibility, customer testing
Nathan Wall’s Experience
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Principal Content Management Specialist (User experience)
Inland Revenue (New Zealand)
(Government Agency; Government Administration industry)
October 2009 — Present (2 months)
Developing fit-for-purpose solutions to address critical CM issues.
Facilitating the development of a mature CM model providing thought leadership, advice and education to senior managers and identifying opportunities for knowledge sharing and timely issue resolution.
Aligning CM solutions to the agency's strategic direction and government standards and polices, contributing to channel strategies, work program and resource planning. -
Information architect
Inland Revenue New Zealand
(Internet industry)
February 2004 — October 2009 (5 years 9 months)
Design and website development, including UI and IA, implementation of information mapping and content modelling. QA and auditing against NZ e-government web publishing standards, accessibility testing, customer research. Internal and cross-agency consultation and relationship management.
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Web services manager
Department of Transport and Regional Services
(Government Agency; Internet industry)
January 1996 — January 2004 (8 years 1 month)
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Survey coordinator
Employment Studies Centre, University of Newcastle
(Research industry)
February 1994 — November 1995 (1 year 10 months)
Academic research assistant, survey coordinator, staff management, data analysis and reporting, survey execution
Nathan Wall’s Education
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Charles Sturt University
Post Grad , Internet marketing and the law , 1999 — 2000
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University of Newcastle
1992 — 1995
Additional Information
Nathan Wall’s Websites:
Nathan Wall’s Groups:
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The Content Wrangler Community -
Content Management -
New Zealand Web Development -
Open Government for New Zealand
Nathan Wall’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- expertise requests
- reference requests
- getting back in touch
