Technical Support Specialist (Blues) - Unix at International Business Machines
Dubuque, Iowa Area
- Current
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- Technical Support Specialist (Blues) - Unix at International Business Machines
- Past
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- Technical Support Specialist at WireSpring Technologies, Inc.
- Systems Administrator at Developer Shed (Ziff Davis Enterprise)
- Technical Support Specialist at Stock Building Supply (Wolseley plc)
- Systems Integrator at Netraverse Inc.
- Programmer/Analyst at Shepherd Hardware Products LLC (The Marmon Group)
- Education
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- Kaplan University
- Siena Heights University
- Connections
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7
connections
- Industry
- Information Technology and Services
- Websites
Nathan Smith’s Summary
Currently supporting clients who are typically mid-sized businesses who has outsourced their Systems Administration roles to the World's Largest I.T. Consultancy (I.B.M.) Blues is IBM's term for second tier technical support.
Responsible for completing problem and change tickets for client server support operations for work involving problem determination and implementation of changes to hardware, software, applications or network systems.
10+ Years of Information Technology Experience, Network+ and H.D.A. certified, A.A., and B.S. degree from accredited institutions.
Nathan Smith’s Specialties:
Linux Operating Systems (ie. Novell SuSE Linux, RedHat Linux), Computer Networking, Computer Security
Nathan Smith’s Experience
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Technical Support Specialist (Blues) - Unix
International Business Machines
(Public Company; IBM; Information Technology and Services industry)
October 2009 — Present (2 months)
Currently supporting clients who are typically mid-sized businesses who has outsourced their Systems Administration roles to the World's Largest I.T. Consultancy (I.B.M.) Blues is IBM's term for second tier technical support.
Responsible for completing problem and change tickets for client server support operations for work involving problem determination and implementation of changes to hardware, software, applications or network systems. -
Technical Support Specialist
WireSpring Technologies, Inc.
(Privately Held; Marketing and Advertising industry)
November 2004 — September 2007 (2 years 11 months)
Responsible for troubleshooting high level problems, performing quality assurance tests on software builds, writing and maintaining documentation. WireSpring makes a kiosk/digital signage operating system built on the linux kernel called FireCast O/S.
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Systems Administrator
Developer Shed (Ziff Davis Enterprise)
(Privately Held; Publishing industry)
April 2003 — July 2004 (1 year 4 months)
Was responsible for provisioning and maintaining Linux servers for a Internet content provider in a high use environment (3-5 million uniques per month). Duties included CGI and system admin script development in PHP and PERL, troubleshooting and configuration of Apache, MYSQL, PHP, SENDMAIL, IMAP, POP3, Zend Optimization Suite, & Mambo CMS. Major accomplishments include development of devarchives.com as sole developer. Devarchives.com retrieves and parses mail lists, and newsgroups into a database. Part of the team that developed scripts.com, devshed.com, aspfree.com, devhardware.com, and the Developer Shed network. As a Systems Administrator I provisioned and configured 7 new servers, compiled apache, php, mysql, etc. from source in a custom installation that fits the needs of a high usage environment.
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Technical Support Specialist
Stock Building Supply (Wolseley plc)
(Public Company; WOS; Building Materials industry)
September 2001 — April 2003 (1 year 8 months)
Part of an 8 member team responsible for network support of 2000+ users of TREND (HP-UX based accounting program) and 1000+ users of nationwide Windows NT network. Additional responsibilities including the troubleshooting and configuration of Digi & Xyplex Terminal servers, WYSE Dumb Terminals, PC Hardware, Printers, TCP/IP network, HPUX servers, and Windows NT Servers and workstations. Project accomplishments include development, programming, and maintenance of a Mandrake Linux server which reads logging output (serial) from an ACD (automated call distribution) and generates web based reports on call statistics.
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Systems Integrator
Netraverse Inc.
(Information Technology and Services industry)
November 2000 — July 2001 (9 months)
Part of System Integration team responsible for providing consulting services to NeTraverse customers across the United States and Canada. Responsible for configuration of Linux, Windows NT, Novell, UNIX, BSD, and SCO servers. Utilized tools such as NeTraverse Win4Lin (a Windows to Linux bridge software), Samba, Tarantella, X-Server, and NFS to complete integration projects. Additional projects included technical writing, building and maintaining servers for customer demonstrations, & corporate level customer support via email and phone. Also responsible for hardware and software administration of multi-processor Linux servers used for quality assurance and customer demonstrations.
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Programmer/Analyst
Shepherd Hardware Products LLC (The Marmon Group)
(Privately Held; Accounting industry)
July 1998 — October 2000 (2 years 4 months)
Part of a 3 person Information Technology team responsible for maintaining Linux & Novell servers, maintaining TCP/IP and IPX networks, Modification of COBOL and Clipper programs, user support, and other I.T. projects. Major accomplishments include revision of over 150 COBOL accounting related programs for Y2K., Installed and configured the Linux servers used for firewall, e-mail and web hosting, and configured Cisco routers for TCP/IP link from Ontario to Michigan and link to ISP.
Nathan Smith’s Education
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Kaplan University
B.S. , Criminal Justice , 2003 — 2008
Graduated Cum Laude
- Activities and Societies:
- Alpha Lambda Epsilon, Alpha Beta Kappa Honor Society
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Siena Heights University
A.A. , General Studies , 1995 — 1999
Additional Information
Nathan Smith’s Websites:
Nathan Smith’s Groups:
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Kaplan University (Official)
Nathan Smith’s Contact Settings
Interested In:
- expertise requests
- business deals
- reference requests
- getting back in touch
