Nathanael Howell

Nathanael Howell

Lead Senior Service Representative at BMO Harris Bank

Location
United States
Industry
Banking

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Nathanael Howell's Overview

Past
  • Video & Audio Production Team Member at Cornerstone Community Church
Education
Connections

121 connections

Nathanael Howell's Experience

Lead Senior Service Representative

BMO Harris Bank

Public Company; 5001-10,000 employees; BMO; Banking industry

January 2012May 2014 (2 years 5 months) Tempe, Arizona

• Counted, sorted and packaged currency and coin quickly and accurately to balance assigned cash drawer.
• Provided professional, courteous and friendly customer service while identifying customer needs and utilizing opportunities to suggest or cross-sell other bank products and services.
• Consistently met and exceeded sales goals reaching top-tier status by selling of a variety of personal and business banking products.
• Lead teller team in sales revenue regularly by building a strong pipeline for new revenue as well as developing and maintaining existing client relationships.
• Ensured the teller staff possessed the necessary skills to understand and execute customer banking transaction needs and were being proactive in offering suggestions and options on the different products to other lines of business.
• Managed, coached and developed that staff by assigning daily work routines and duties, training, answering questions, solving problems, helping with complex transactions and sensitive customer relations problems/complaints.
• Selected by branch manager and coworkers to assume the role of Community Builder Ambassador for Bank's Employee Giving Campaign to raise awareness for the pledge drive and related activities.

Night Manager

Matterhorn Inn

February 2012April 2012 (3 months) Sedona, Arizona

• Delivered excellent client experience while maintaining a high standard of customer management.
• Fulfilled all guest requests ensuring their comfort, satisfaction and safety.
• Undertook overnight responsibility for reception, checking guests in and out, making reservations and answering all telephone inquiries.

Community Service Cadet

Biola University

Educational Institution; 501-1000 employees; Higher Education industry

April 2010December 2011 (1 year 9 months) La Mirada, California

• Contributed to a safe campus environment, provided customer service, and responded to emergencies and disasters in a 5,000-student body.

Video & Audio Production Team Member

Cornerstone Community Church

February 2005February 2007 (2 years 1 month) Wildomar, CA

• Lead Sunday services at a 2,000+ member church by working with audio and video equipment to bring sounds and visuals to the congregation during Sunday services.

Nathanael Howell's Skills & Expertise

  1. Leadership
  2. Teamwork
  3. Banking
  4. Customer Service
  5. Strategy
  6. Time Management
  7. Microsoft Excel
  8. Business Strategy

Nathanael Howell's Education

Biola University

Bachelor of Science, Business Management

20092011

Upper Division Coursework:
Strategic Management
Customer Relationship Marketing
Human Resource Management
Entrepreneurship and Small Business Management
E-Business Strategy
Management Information Systems
Global Business Environment
Organizational Behavior
Business Finance
Business Law

Major Individual and Team Projects:
Employee Handbook
Marketing Plan
Business Plan
Strategy Plan
Website Creation
Cost/Benefit Economic Analysis
Microsoft Access Database Project
Microsoft Excel Spreadsheet Project

Activities and Societies: Special Olympics, EMI

Mount San Jacinto College

General Studies

20072010

Awarded with an Academic Scholarship from Biola Universtiy after maintaining a high GPA from Mount San Jacinto College as part of their Honors Society Program.

Activities and Societies: Honors Society Program

Nathanael Howell's Additional Information

Contact Nathanael for:

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  • new ventures
  • job inquiries
  • expertise requests
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  • reference requests
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