
Experienced Customer Service Manager/Trainer and Technology Enthusiast
Phoenix, Arizona Area

Experienced Customer Service Manager/Trainer and Technology Enthusiast
Phoenix, Arizona Area
To secure a challenging position in which I can apply my unique combination of customer service and training experience, as well as, my management and technology education.
Basic computer hardware and networking.
Windows 9x/NT/00/XP/Vista Home/Prof, Mac OS X.
MS Office Professional 2003, MS FrontPage 2003, Lotus Notes, Paint Shop Pro 6.
Numerous social networking sites and services.
Basic IRA and investment knowledge.
NASD Series 6 and 63.
(Financial Services industry)
January 2007 — December 2007 (1 year)
Responded to telephone requests regarding fund and account information, processing procedures, and general investment needs. Elicited shareholder needs and directed shareholders to products and services.
(Government Agency; 1-10 employees; Public Safety industry)
July 2001 — October 2006 (5 years 4 months)
Managed the operations of the police, sheriff, fire, EMS, and Rescue communications. Responsible for communication employees, budget, computer network, 911 telephone and radio systems. Organized training for continual education, required certification and new employees.
(Government Agency; 1-10 employees; Public Safety industry)
November 1998 — May 2001 (2 years 7 months)
Answered both 911 and non-emergency phone lines for city and county residents. Handled radio traffic for police, fire, sheriff, and rescue units. Utilized appropriate equipment to perform job duties such as computer, two-way radios, telecommunications device for the deaf (TDD), as well as related dispatch and recording equipment. Handled entries,updates, and removals for NCIC/III/KCJIS records. Preformed pre-arrival medical instructions for medical related calls.
(Government Relations industry)
July 1998 — September 1998 (3 months)
Sorted and delivered mail.
(Government Agency; 1-10 employees; Public Safety industry)
May 1992 — July 1998 (6 years 3 months)
Answered both 911 and non-emergency phone lines for city and county residents. Handled radio traffic for police, fire, sheriff, and rescue units. Utilized appropriate equipment to perform job duties such as computer, two-way radios, telecommunications device for the deaf (TDD), as well as related dispatch and recording equipment. Handled entries,updates, and removals for NCIC/III/KCJIS records. Preformed pre-arrival medical instructions for medical related calls. Also handled jail duties including jail checks, transporting inmates, and admitting female prisoners.
Bachelor of Arts, Management and Human Relations, 2005 — 2006
Professional Certificate, Public Safety Communications, 2002 — 2004
Emergency Medical Technician 2003 — 2003
Emergency Medical Technician Basic Training
Computer Repair Technology 2000 — 2001
General Studies 1994 — 1998
Criminal Justice, Legal Studies 1992 — 1993
Genreal Studies 1991 — 1992
New technology, social media, financial planning, travel, independent films, motorcycles.
Phoenix Media Makers, Arizona Podcamp Planning Commitee,