functional analyst lead, at Starbucks Coffee Company; English Language Instructor - Cartus
Greater Seattle Area
- Current
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- functional analyst lead, at Starbucks Coffee Company
- Past
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- Sr. Business Systems Analyst at Starbucks
- Project Manager - IT at Nordstrom
- Project Manager - Operations Marketing at Nordstrom
- Education
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- Seattle University
- University of Washington
- Recommended
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8 people have recommended Natalie - Connections
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216
connections
- Industry
- Information Technology and Services
- Websites
Natalie Lumpkin’s Summary
Experienced technology and client services professional with demonstrated success in building client relationships, establishing project management, strategy and deliverables, process improvement and efficiencies, document retention, and security and privacy compliance. I bring structure and look for efficiencies to improve current ways of engagement. Collaborates well, is attentive to all aspects of an assignment, shows excellent follow through, and takes initiative.
Key Accomplishments:
-Lead the successful technical development and deployment of the first two major loyalty initiatives for Starbucks Coffee Company: Starbucks Card Rewards; Starbucks Gold Card.
-Proven leader of Starbucks Affinity Group: Black Partner Network
-Maintained average of over 98% up time of Nordstrom's Customer Data warehouse for users and systems in 2005 & 2006.
-Successfully completed extensive database and end user tool upgrade within projected timeline (Oracle 9i & Unica's CRM product Affinium).
-Assisted in successful enterprise privacy/security compliance project (PCI).
-Received promotion to Operations Manager for superior effort.
-Key technical resource in the development and implementation of strategic enterprise tool used by Nordstrom front line sales force at the Point of Sale (Personal Book).
Natalie Lumpkin’s Specialties:
project management, team building, mentoring, process improvement, prioritization, understanding and delivering business enhancements that exceed expectations.
Natalie Lumpkin’s Experience
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functional analyst lead,
Starbucks Coffee Company
(Public Company; SBUX; Retail industry)
April 2008 — Present (1 year 4 months)
Lead BUIT teams in the strategy, design, development and implementation of innovative Starbucks Loyalty Programs.
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Sr. Business Systems Analyst
Starbucks
(Public Company; 10,001 or more employees; SBUX; Retail industry)
April 2007 — April 2008 (1 year 1 month)
Worked with a team on delivering new enterprise reporting system to North America field operators using MicroStrategy.
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Project Manager - IT
Nordstrom
(Public Company; 10,001 or more employees; JWN; Retail industry)
December 2006 — April 2007 (5 months)
managed legacy order processing system for nordstrom.com
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Project Manager - Operations Marketing
Nordstrom
(Public Company; 10,001 or more employees; JWN; Retail industry)
February 2000 — December 2006 (6 years 11 months)
Production Support/Susatainment Manager for multi-terabyte customer data warehouse. Support of CRM, BI and Analytic tools. Highly focused on privacy and security of customer information as well as integral involvement in internal and external audits (pci, sarbanes oxley, glba) and compliance initiatives - federal and state do not call, as well as email CAN-SPAM.
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Corporate Credit
Nordstrom
(Public Company; 10,001 or more employees; JWN; Retail industry)
1994 — 2000 (6 years)
credit analyst, regional auditor
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Sales/Manager
Nordstrom
(Public Company; 10,001 or more employees; JWN; Retail industry)
1990 — 1994 (4 years)
Front line sales, department manager.
Natalie Lumpkin’s Education
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Seattle University
MA , Education , 2007 — 2010 (expected)
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University of Washington
BA , Psychology , 1989 — 1997
Natalie Lumpkin’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
