
Making systems work for people.
San Francisco Bay Area

Making systems work for people.
San Francisco Bay Area
I make systems work for people.
• I put systems in place that help people get their work done more efficiently.
• I resolve ambiguous challenges and stalled projects to deliver on a need and free up business resources
Project management, information security, business process management, portals, database-driven web systems.
(Privately Held; Information Technology and Services industry)
November 2006 — September 2009 (2 years 11 months)
Managed on-site engineering and software development projects and provided consulting services to clients. Specialized in:
• Restarting stalled projects by identifying and resolving root problems;
• Creating lightweight infrastructure to take IT teams to the next level.
(Public Company; eBay; Internet industry)
October 2007 — October 2008 (1 year 1 month)
During several different engagements, notable projects included:
Security Tool Proof of Concept, eBay.
Brought in to proof of concept project experiencing delays, recurring bugs, and high levels of customer frustration.
• Identified breakdown of communication between vendor, project team, and project stakeholders.
• Translated between different actors and established ways to track and communicate issues and project findings.
• Proof of concept completed successfully.
Security Architecture Team Expansion, eBay.
Brought in to assist successful team’s expansion of staff and responsibilities.
• Created new systems and process to support team growth while building on existing strengths.
(Non-Profit; Non-Profit Organization Management industry)
December 2001 — September 2006 (4 years 10 months)
Administered networked database systems for a 400-employee nationwide environmental nonprofit organization.
• Gathered requirements from end users, created entity relationship diagrams and modeled database architecture, and created and deployed database systems.
• Managed enhancements, created training programs, and evangelized use of business process management and intranet systems.
MS , Information Systems , 1998 — 2000
3.7 GPA.
BA , English Literature , 1989 — 1992
General Honors, Academic Dean’s List, National Merit Scholar.