Nancy Lee

SVP of Client Engagement at iDealResponse

Location
United States
Industry
Information Technology and Services

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Nancy Lee's Overview

Current
  • Senior Vice President of Client Engagement at iDealResponse
Past
  • Chief Customer Officer at CallSocket
  • Senior Vice President of Sales at iDealResponse
  • Sr. Director of Sales at iDealResponse
Education
Connections

156 connections

Nancy Lee's Experience

Senior Vice President of Client Engagement

iDealResponse

Public Company; 11-50 employees; Information Technology and Services industry

November 2012Present (1 year 11 months) Draper, Utah

As new clients sign up for iDealResponse, Nancy and her team will design simple implementation plans and manage them for any corporation. She oversees the iDealResponse Master Coach Certification Program to allow clients to access their industries best practices and knowledge network. Her additional responsibilities include designing new hire, financial services, high-tech sales, customer service, call center agent learning programs.

Chief Customer Officer

CallSocket

Privately Held; 51-200 employees; Marketing and Advertising industry

April 2013August 2013 (5 months) Oakland, CA

Nancy is responsible for all customer experience governance within a BPO call center environment. She is charged with advancing the company's winning customer experience strategy, customer success, and growing the customer base. Nancy is a dedicated, passionate, and visionary leader. She promotes a culture of continuous collaboration, innovation, and skill development. With an employee retention rate above 93% over the last 4 years, she is highly sought out for her best practices.

Senior Vice President of Sales

iDealResponse

Public Company; 11-50 employees; Information Technology and Services industry

November 2010November 2012 (2 years 1 month)

Over 16 years experience in helping corporations develop, integrate, and streamline processes between all business units, leadership teams and executing strategic initiatives to the front line professionals.

Sr. Director of Sales

iDealResponse

Public Company; 11-50 employees; Information Technology and Services industry

2010December 2010 (less than a year)

Call Center Manager of Excellence

Kelly Services

Public Company; 5001-10,000 employees; KELYA; Staffing and Recruiting industry

20092010 (1 year)

Business Process Organization

Public Company; 10,001+ employees; DFS; Financial Services industry

20042007 (3 years)

Nancy Lee's Languages

  • Chinese

Nancy Lee's Skills & Expertise

  1. Global Talent Acquisition
  2. ROI Optimization
  3. Social Enterprise Software
  4. Sales Operations
  5. Call Center Operations
  6. Employee Engagement
  7. Business Strategy
  8. Competitive Analysis
  9. Service Management
  10. Employee Training
  11. Customer Satisfaction
  12. New Hire Training
  13. Fluent in Cantonese
  14. Call Center
  15. Coaching
  16. Call Centers
  17. Management
  18. Customer Experience

Nancy Lee's Education

University of Utah

BS, Business Administration & Economics

20022009

Contact Nancy for:

  • consulting offers
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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