Technical Writer at Duke Energy
Charlotte, North Carolina Area
- Current
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- Technical Writer at Duke Energy
- Past
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- Senior Technical Writer at Wachovia
- Technical Writer at Mergent, Inc.
- Technical Writer at RR Donnelley
7 more...
- Education
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- The College of Wooster
- Recommended
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8 people have recommended Nancy - Connections
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Nancy Freehafer’s Summary
Twelve years of experience in technical writing and four years of experience in technical editing.
Edit own work for correct English, grammar, punctuation, structure, and organization.
Communicate technical information in active voice by using simple, clear, non-technical language and by incorporating visual elements when appropriate.
Write concisely to eliminate unnecessary explanations and irrelevant information.
Gain product knowledge from hands-on use, researching existing documentation, analyzing bug reports and customer feedback, or training.
Interview business users, developers, project managers, and other subject matter experts to collect, interpret, and validate technical information.
Ensure technical accuracy and completeness of documentation by testing and validating procedures.
Protect the interests of my employer by ensuring compliance with legal and copyright laws.
Adhere to corporate branding guidelines and writing style guidelines, particularly the Microsoft Manual of Style for Technical Publications (MSTP) and the Chicago Manual of Style.
Coordinate multiple assignments and meet or exceed project deadlines.
Learn software, tools, and processes quickly.
Nancy Freehafer’s Specialties:
Word, WordPerfect, Excel, PowerPoint, Access, SharePoint, Visual SourceSafe, DocStudio, Digital Image Suite Editor, CorelDraw, Visio, HTML Help Workshop, FrontPage, HomeSite, AceHTML, XMetal, IBM BookMaster, IBM GML, Windows, Outlook, Lotus Notes, FrameMaker, TestDirector, Quality Center, OmniPage Pro, Precisionscan Pro, SQL, XML, CSS, and hand coding HTML and SGML.
Writing bug reports; user acceptance testing; SDLC; software/hardware installation, configuration, and troubleshooting.
Nancy Freehafer’s Experience
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Technical Writer
Duke Energy
(Public Company; DUK; Utilities industry)
May 2009 — Present (8 months)
Wrote technical documentation, such as workflows, procedures, policies, and recovery plans in support of the Critical Infrastructure Protection (CIP) reliability standards of the North American Electric Reliability Corporation (NERC).
Wrote responses for NERC Reliability Standard Audit Worksheets.
Led meetings and collaborated with subject matter experts and program managers to gather technical information.
Helped redefine project templates and project deliverables and helped establish guidelines for the technical writing staff.
Nancy Freehafer’s Education
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The College of Wooster
BA , Sociology , 1972 — 1976
Additional Information
Nancy Freehafer’s Websites:
Nancy Freehafer’s Interests:
Genealogy, technical writing, research, fishing, swimming
Nancy Freehafer’s Groups:
Member, Microsoft Alumni Network (2006-present)
Member, Society for Technical Communication (2004-2005)
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Microsoft Alumni Network -
The College of Wooster Alumni -
The Content Wrangler Community -
Microsoft Alumni (& Employees) -
Job Seekers - Charlotte Metro Area -
Orange High School Alumni
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Software User Assistance -
MS Word Helpers
Nancy Freehafer’s Honors:
Shared Success Award for Exceeding Expectations (2008)
Merit Award, Society for Technical Communication Online Communication Competition, D.C. Chapter, (2001)
Excellence in Teamwork award, FrontPage support (1Q96)
Excellence in Teamwork award, 24x7 support (4Q95)
Eagle Award (Jan-Mar 1995)
Guiding Principles Award for Collaborating with Cross-Site Peers (1995)
Nominated for Excellence in Office Business Unit Award (1994)
Guiding Principles Award for Honoring Commitments (1994)
Office Business Unit Honor Roll (Jan-Mar 1994)
Microsoft Certified Professional in Windows and Word for Windows (1994)
Nancy Freehafer’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- reference requests
- getting back in touch
