Nadene Willems

Nonprofit; 1-10 employees; Nonprofit Organization Management industry

2009 – 2011 (2 years)

Public Company; 5001-10,000 employees; Automotive industry

July 2004 – March 2009 (4 years 9 months)

• Pro-actively maintained all employee records insuring accuracy and compliance with state tax laws.
• Processed timesheets, Bi-weekly, for 500 exempt and non-exempt employees by accurately calculating hours ensuring company policy was followed and correctly input into the Pro Business system auditing to ensure 100% accuracy meeting all deadlines.
• Audited expense reports for up to 20 relocated employees in various states across the country, processed disbursements in compliance with corporate policy and tax guidelines. Interacted with and advised employees and H/R on relocation issues including interpretation and application of corporate practices and procedures.
• Managed and streamlined the process of tracking car values for 250 employees with assigned vehicles for W-2 reporting by creating a model in Excel .
• Calculated income continuation payments for employees on disability or workers compensation coordinating payments with state disability and insurance company.
• Administered garnishments, child support orders, etc. in compliance with federal and state laws.
• Processed employee lease deductions (approvals, work-ups, excel input and payroll input) and audited for 100% accuracy.

September 2002 – July 2004 (1 year 11 months)

• Posted up to 500 manual lockbox transactions daily including exceptions to scanned transactions, payments, payoffs and End of Term Leases ensuring the correct VIN number and accounts were being credited.
• Researched and resolved complex customer account discrepancies such as payments being posted to incorrect account number by the bank and reversing late charges accordingly.
• Processed sales and released title to appropriate party, third party in the case of refinancing or the customer themselves, documenting short pays for escalation to customer service for follow up.
• Identified, researched, and resolved payments and/or payoffs in cases where all backup has been lost by the bank ensuring that compensation was posted to the correct account as quickly as possible.
• Completed all transactions accurately, balancing batches within the assigned timeframe of 3 business days.

November 1992 – March 2002 (9 years 5 months)

• Posted accounts receivable and prepared daily bank deposits on approximately $600,000 per month.
• Created credit and collection policies and procedures establishing an in-house collection department which reduced A/R days out and resulted in less then 1/2% bad debt write-off.
• Accepted, processed, scheduled and billed orders for up to 50 customers daily via fax, phone and mail.
• Resolved customer complaints and claims retaining both customer good will and sales profitability.
• Managed month-end processing of customer statements ensuring that they were in the mail at the end of the first business day after month-end which improved turn around of Accounts Receivable by 50%.
• Authored past due notices and all customer correspondence with regard to credit and collections.