Michael zur Muehlen

Current

• Principal at BPM Research LLC
• Associate Professor of Information Systems at Stevens Institute of Technology

Past

• Product Strategy Advisor at Carnot
• Research Assistant and Senior Lecturer at University of Muenster
• Project Lead, Business and Technology Analyst, Document Management and Workflow Project at Westfaelische Provinzial

• Visiting Lecturer at University of Tartu
• Workflow Project Analyst at Morgan Stanley Dean Witter Online
• Workflow Analyst and Process Designer at Anneliese Zementwerke
• Process Analyst and Designer at Deutsche Telekom Immobilien
• Workflow Process Analyst at Stadtwerke Duesseldorf
• Management Assistant at Lufthansa German Airlines
• Information Privacy Analyst at Commerzbank AG

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7 more...

Education

• Westfälische Wilhelms-Universität Münster
• Westfälische Wilhelms-Universität Münster

Recommended

2 people have recommended Michael

Connections

500+ connections

Industry

Information Technology and Services

Websites

• My Blog
• My Website
• My RSS feed

Michael zur Muehlen’s Summary

Michael zur Muehlen directs the Center of Excellence in Business Process Innovation at Stevens Institute of Technology and heads the graduate program in Business Process Management & Service Innovation. He is an accomplished expert in Business Process Management and workflow automation and has led numerous reengineering projects in the utility, financial services, manufacturing, and services sector both in Germany and the USA. He is a consultant to several workflow and BPM vendors on product features and market strategies and an advisor to the CTO and Chief Architect of the US Department of Defense's Business Mission Area.

His research focuses on Business aspects of BPM, Process and Rule Modeling, Business Activity Monitoring, Process Intelligence and Standards. Michael has published a book and numerous articles on BPM and workflow-related topics, as well as the social networks of standards making; he is member of the editorial board of two international journals.

Michael is an active contributor to industry standards in workflow management and Web Services Choreography. He is currently leading the WfMC working group "management and audit", which focuses on the specification of process audit data standards for business activity monitoring applications.

Michael holds a PhD and MS in Information Systems from the University of Muenster, Germany.

Michael zur Muehlen’s Specialties:

Business Process Management, Enterprise Architecture, Process Modeling, Workflow Automation, Business Rules Management, Business Activity Monitoring, Process Intelligence, DoDAF, BPM, WfMS, SOA, BAM, BPMS, WfMC, BPEL, BPMN, standards.

Michael zur Muehlen’s Experience

• Principal

  BPM Research LLC

  (Management Consulting industry)

  February 2009 — Present (10 months)

  Boutique consultancy focusing on business process management, redesign & innovation, workflow automation, process risk management, emerging standards, process analytics and enterprise architecture.

• Associate Professor of Information Systems

  Stevens Institute of Technology

  (Educational Institution; Higher Education industry)

  August 2002 — Present (7 years 4 months)

  Director of the Center of Excellence in Business Process Innovation. Responsible for Business Process Management & Service Innovation Curriculum. Teaching on-campus, on-premises and online courses on Systems Integration, Process Innovation, Workflow Automation, Business Process Management and eCommerce Technologies. Member of the Center for Technology Management Research. Performing research on enterprise architecture, operational risk management in business processes, standardization and process modeling. Supervised graduate and PhD students in Information Systems. Advising graduate students in Information Management, Service Management and Project Management. Developed the undergraduate curriculum for a BSc degree in Information Systems.

• Product Strategy Advisor

  Carnot

  (Privately Held; 11-50 employees; Computer Software industry)

  April 2000 — June 2002 (2 years 3 months)

  Developed product features and marketing strategies for a J2EE-based workflow management system with the executive team. Analyzed the market situation and developed strategies for the positioning of the product. Reviewed the development of the product and advised members of the development team on necessary product features. Performed competitive analyses and participated in venture funding due diligence review.

• Research Assistant and Senior Lecturer

  University of Muenster

  (Educational Institution; 10,001 or more employees; Information Technology and Services industry)

  July 1997 — June 2002 (5 years )

  Prepared and conducted lectures on the topics of business process modeling and workflow management, programming with JAVA, CASE-based software development, advanced workplace systems, and Computer Supported Cooperative Work. Conducted research on workflow management systems, organizational modeling, monitoring and controlling of business processes and enterprise resource planning software.

• Project Lead, Business and Technology Analyst, Document Management and Workflow Project

  Westfaelische Provinzial

  (Public Company; 1001-5000 employees; Insurance industry)

  November 1999 — March 2002 (2 years 5 months)

  Managed and conducted a multi-million € pilot project for the introduction of workflow technology within a large insurance corporation. Interfaced with various participating business units including systems development, enterprise controlling, business organization and executive board. Revised the existing process infrastructure and designed a framework for process optimization. Solicited requirements for an integration framework between concurrent workflow and data warehouse projects. Conducted two full-day tutorials on the topics of process modeling and workflow management for the members of the corporation. Prepared and conducted a feasibility study for the return on investment of a workflow-based systems infrastructure and presented the results to the board of directors. Developed a roll-out strategy for an enterprise-wide workflow deployment and headed the analysis and design phases.

• Visiting Lecturer

  University of Tartu

  (Educational Institution; 201-500 employees; Higher Education industry)

  February 1998 — December 2001 (3 years 11 months)

  Prepared and conducted lectures on the topics of information modeling, systems analysis & design, data management, retail information systems, business process redesign, workflow management and process controlling. Supervised and conducted oral examination for BS candidates. Involved in the installation of an information systems curriculum in Estonia.

• Workflow Project Analyst

  Morgan Stanley Dean Witter Online

  (Public Company; 10,001 or more employees; Financial Services industry)

  March 2000 — April 2000 (2 months)

  Reviewed a J2EE workflow implementation project for an online brokerage application. Evaluated architectural aspects with the project team and advised business analysts on the design of workflow-fit business process models. Developed modeling strategies for the relevant workflow processes and elaborated design guidelines for the process models.

• Workflow Analyst and Process Designer

  Anneliese Zementwerke

  (Privately Held; 51-200 employees; Building Materials industry)

  March 1999 — June 1999 (4 months)

  Managed and conducted the introduction of SAP Business Workflow for the invoice auditing process. Evaluated the existing organization, business processes and information technology infrastructure. Revised the existing invoice auditing process and designed an optimized process, eliminating several steps and reducing turnover times. Conducted and presented a requirements analysis for the introduction of the SAP business workflow system and the integration of the existing iXOS document management system.

• Process Analyst and Designer

  Deutsche Telekom Immobilien

  (Public Company; 10,001 or more employees; DTRT; Facilities Services industry)

  June 1997 — October 1998 (1 year 5 months)

  Worked in a multi-million Euro business process redesign project of the entire company. Identified and modeled the business processes of Germany’s second largest facility management company. Held an executive presentation on the use of workflow management. Interfaced with members of other enterprise projects on software evaluation, benchmarking, ERP-software (SAP R/3) and information modeling. Prepared, installed and maintained the intranet presentation of the project results.

• Workflow Process Analyst

  Stadtwerke Duesseldorf

  (Public Company; 1001-5000 employees; Information Technology and Services industry)

  October 1997 — June 1998 (9 months)

  Worked in a project for the selection and introduction of a workflow management system. Conducted a survey on the state-of-the-art of business process reengineering and workflow management at German utility enterprises. Evaluated and reengineered several business processes of the enterprise and prepared the final decision for a workflow management system. Gave several presentations on the selection and benefits of workflow management systems. Performed a market analysis and gave advice on the selection of the appropriate workflow management system.

• Management Assistant

  Lufthansa German Airlines

  (Public Company; 10,001 or more employees; DLAGY; Airlines/Aviation industry)

  July 1995 — October 1995 (4 months)

  Assisted in the restructuring of the Los Angeles Sales Area, prepared and held several presentations on new sales organization; organized and managed Lufthansa’s America’s Meeting for more than 100 department heads from North and South America; assisted in the introduction of the Shepherd Sales Support System; performed installation and instructions for sales managers on the sales support system; prepared a board-level presentation for Lufthansa’s Key Account Manager Sport Marketing.

• Information Privacy Analyst

  Commerzbank AG

  (Public Company; 10,001 or more employees; COMZF; Banking industry)

  June 1992 — August 1992 (3 months)

  Processed customer inquiries regarding their privacy; co-operated with government officials and head of the privacy department regarding privacy issues; performed internal revision in several branches of the bank; created an internal guideline for the prevention of computer viruses.

Michael zur Muehlen’s Education

• Westfälische Wilhelms-Universität Münster

  Ph.D. , Information Systems , 1997 — 2002

  Summa cum laude, won dissertation prize of the University (best dissertation in economics, business administration, and information systems in 2002)

  Activities and Societies:

  Engaged in various consulting projects, invited speaker at several commercial and academic conferences. Active contributor to standardization efforts in the workflow field.

• Westfälische Wilhelms-Universität Münster

  Dipl. Wirt.-Inform. , Information Systems , 1992 — 1997

  Stood second in semester, Master's thesis won 3rd prize in national competition sponsored by Siemens.

  Activities and Societies:

  Internships with Commerzbank (Frankfurt), Lufthansa German Airlines (Los Angeles). TA/RA for Department of Marketing, Prof. Dr. Dr. h.c. H. Meffert, and Department of Information Systems, Prof. Dr. J. Becker.

Additional Information

Michael zur Muehlen’s Websites:

• My Blog
• My Website
• My RSS feed

Michael zur Muehlen’s Interests:

process management, business innovation, task allocation, decision making, playing piano, traveling

Michael zur Muehlen’s Groups:

AIS, Black Forest Group, IEEE, Workflow Management Coalition (WfMC), OASIS, OMG, SIGPAM, WI-Net, AlumniUM

•    Workflow Management Coalition
•    The Official IEEE Group
•    Worldwide Management Consultants (23,000+ members)
•    MIS Professors
•    CISCO
•    The Enterprise Architecture Network
•    Enterprise Management Architecture (EMA)
•    Consultants Network
•    Business Process Management Professionals Group
•    Workflow/Business Process Management
•    Business Process Improvement
•    BPMN
•    BPMN 2.0 and beyond
•    Stevens - Howe School of Technology Management
•    STRATEGY PROFESSIONALS NETWORK
•    Evolve BPM
•    MIKE2.0 Methodology
•    AFEI
•    ABPMP Global - Association BPM Professionals (Official Group)
•    Gartner Business Process Management (Xchange)
•    WebCampus Stevens

Michael zur Muehlen’s Honors:

Stevens Institute of Technology, Harvey N. Davis Distinguished Teaching Assistant Professor, 2008
Stevens Institute of Technology, Howe School of Technology Management, Outstanding Teaching Award (Graduate School), 2008
Stevens Institute of Technology Publication Award, 2006
Best Paper Award, ACIS Conference, 2005
Australian Research Council Grant "Next Generation Reference Models", 2005
Australian Research Council Grant "Modeling in the Large", 2005
US Army Grant "Flexible Resource Allocation in BPMS", 2004/5
SAP Research Grant "Advanced Monitoring and Controlling Systems", 2004
US Army Grant "Location-based Task Allocation in Emergency Situations", 2003/4
Dissertation Award, University of Muenster, 2002
Best Paper Award, ISECON Conference, 2003
Best Paper Nominee, HICSS Conference, 2000
SAP University Alliance Curriculum Development Award 2000, 2001

Michael zur Muehlen’s Contact Settings

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