Mark Wilhelm
Community Manager & PR/Web Content Specialist
- Location
- Jacksonville, Florida Area
- Industry
- Computer Games
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Mark Wilhelm's Overview
- Current
- Past
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- PR/Marketing/Advertising and Web Content Intern at Game Recruiter
- Creative Director and PR Specialist at PRmotion
- Community Manager and Owner at AionBlah.com and TERAblah.com
- Education
-
- University of North Florida
- Florida State College at Jacksonville
- Recommendations
-
3 people have recommended Mark
- Connections
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110 connections
- Websites
Mark Wilhelm's Summary
Experienced community manager/web content producer (5+ years) and public relations specialist. Previously managed large communities for popular MMOs (Aion, TERA). Currently administrating multiple indie communities (ArcheAge) and writing freelance.
Interested in building from scratch and/or improving existing communities.
Specialties
Community management, online and offline public relations, social media, forum administration and moderation, argument/conflict arbitration and customer service.
Mark Wilhelm's Experience
Modifications Specialist
Web.com
Public Company; 1001-5000 employees; WWWW; Internet industry
February 2012 – Present (5 months) Jacksonville, Florida Area
Responsible for providing professional support and making changes to websites for customers. Routinely in contact with customers via phone and e-mail (inbound and outbound). Made modifications to sites that required heavy HTML/CSS and/or Photoshop knowledge. Regularly consulted with clients about their business needs and coached customers on what products Web.com offered that may help them reach their goals.
Community Manager and Owner
ArcheAge-Online.com and ArcheAgeSource.com
January 2010 – Present (2 years 6 months) Jacksonville, Florida Area
Founded the most-followed ArcheAge news blog, ArcheAge-Online.com, in early 2010. ArcheAge-Online runs on an SEO-optimized Wordpress installation.
Later spun off the blog's community forums into ArcheAgeSource.com, the largest English-language ArcheAge fansite. Runs on a heavily-customized Invision Power Board installation.
Customer Service Representative
Publix
Privately Held; 10,001+ employees; Retail industry
June 2006 – Present (6 years 1 month) Jacksonville, Florida Area
PR/Marketing/Advertising and Web Content Intern
Game Recruiter
Privately Held; 11-50 employees; Computer Games industry
April 2011 – August 2011 (5 months) Miami/Fort Lauderdale Area
Created print advertisements and an entirely new website for Game Recruiter over the span of three months. My work was done long-distance.
Examples of my design work are available by request.
Creative Director and PR Specialist
PRmotion
January 2011 – April 2011 (4 months) Jacksonville, Florida Area
Helped create an entire, comprehensive (100+ pages) marketing and public relations plan for a Jacksonville-based non-profit (Timucuan Trail Parks Foundation). Personally laid out every page of the printed planbook in Adobe InDesign. Helped prototype and refine the final logo, website, and PSAs. Recommended and built out social media pages. Provided creative insight and constant IT support to all other PRmotion employees.
Designed and helped deliver final presentation in Powerpoint on stage in front of 20+ Jacksonville politicians, bankers, and other local rainmakers.
Community Manager and Administrator of AionSource.com
Curse Inc
Privately Held; 51-200 employees; Computer Games industry
July 2006 – June 2009 (3 years) San Francisco Bay Area
Founded the largest English-language Aion fansite, AionSource.com, in 2006.
Developed and maintained AionSource.com independently for one year and eight months (July 2006 - February 2008) until acquired by Curse.
Developed and maintained AionSource.com for Curse Inc., which included installing and updating vBulletin forum software and multiple modifications, for one year and five months (February 2008 - June 2009).
Other duties included administrating and moderating forums daily for inappropriate language and conversation, supervising a team of 2-10 volunteer forum moderators at any given time period, establishing relations and communication with NCsoft West Community/Public Relations personnel, and updating the website with new content officially released and received by email from NCsoft West.
Mark Wilhelm's Projects
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TERA / En Masse PAX Prime 2011 Video
- August 2011 to September 2011
Team Members: Mark WilhelmEn Masse didn't have a booth at PAX PRIME 2011, but they did hold an open house for fans. TERAblah.com's administrator, Mark Wilhelm (that's me), attended and recorded everything he could. A week later this video was uploaded to Youtube.
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World of Tanks / Wargaming.net PAX Prime 2011 Video
- August 2011 to September 2011
Team Members: Mark WilhelmAll footage filmed at Penny Arcade Expo 2011 in Seattle on a Canon Vixia HF100 and edited in Sony Vegas. Grain added artificially, lensflare is genuine. World of Tanks is a game produced by Wargaming.net.
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TERA / En Masse PAX Prime 2010 Video
- September 2010 to September 2010
Team Members: Mark WilhelmTERAblah's own Mark Wilhelm went to Penny Arcade Expo 2010 and recorded more stuff than he ever dreamt of, or even needed. Mark promised to return home and immediately start working on a montage, and that's exactly what he did. Behold the final product of his labor! Amazingly enough, it was only 209mb large when finalized!
Mark Wilhelm's Skills & Expertise
Mark Wilhelm's Education
University of North Florida
B.A., Communications, Public Relations
2009 – 2011
Activities and Societies: Society of Professional Journalists, Public Relations Society of America
Florida State College at Jacksonville
A.A., Communications, Public Relations
2007 – 2009
Mark Wilhelm's Additional Information
- Websites:
- Groups and Associations:
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Society of Professional Journalists, Public Relations Society of America
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Contact Mark for:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
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