Technical Support Engineer at Alcatel-Lucent
Turkey
Technical Support Engineer at Alcatel-Lucent
Turkey
(Public Company; ALU; Telecommunications industry)
January 2009 — Present (1 year )
Investigate, isolate and drive problems reported by customer to a closure using strong negotiation skills with thorough understanding of IP/MPLS technology.
Perform Technical Support covering 24x7 network outage restoration
Maintain interfaces with customer's technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer
Maintain and improve interfaces with technical personnel from other multi-regional groups and organizations involved with Technical Support (Customer Advocates, Welcome Center, Logistics, Field Line Maintenance, Product Houses, OEMs)
BS , Electrical & Electronics Engineer , 2004 — 2008
Member of Formula G Solar Car Team, GÜNSONIC (Technical Implementation and Marketing Coordinator)
Basketball, Wellfare, Web 2.0, Web Marketing, Innovation
SMS Controlled Smart House (March, 2006), 2nd @ METU Robotics