Murat Can Demir

Current

• Technical Support Engineer at Alcatel-Lucent

Education

• Gazi Üniversitesi

Connections

96 connections

Industry

Telecommunications

Websites

• My Website
• My Company

Murat Can Demir’s Experience

• Technical Support Engineer

  Alcatel-Lucent

  (Public Company; ALU; Telecommunications industry)

  January 2009 — Present (1 year )

  Investigate, isolate and drive problems reported by customer to a closure using strong negotiation skills with thorough understanding of IP/MPLS technology.
  
  Perform Technical Support covering 24x7 network outage restoration
  
  Maintain interfaces with customer's technical personnel ensuring smooth information flow about reported problems and their resolution status as well as other activities with customer
  
  Maintain and improve interfaces with technical personnel from other multi-regional groups and organizations involved with Technical Support (Customer Advocates, Welcome Center, Logistics, Field Line Maintenance, Product Houses, OEMs)

Murat Can Demir’s Education

• Gazi Üniversitesi

  BS , Electrical & Electronics Engineer , 2004 — 2008

  Member of Formula G Solar Car Team, GÜNSONIC (Technical Implementation and Marketing Coordinator)

  Activities and Societies:

  Gazi University IEEE Student Branch (Co-Founder, IT Coordinator, Consultant)

Additional Information

Murat Can Demir’s Websites:

• My Website
• My Company

Murat Can Demir’s Interests:

Basketball, Wellfare, Web 2.0, Web Marketing, Innovation

Murat Can Demir’s Groups:

•    Network World
•    ProjeKurdu.com - Türkiye'nin Freelance İş/Proje Sitesi
•    MPLS Professionals
•    Elveda Ofis - Yerden Bağımsızlar Kulübü
•    IPTV Association in Turkey

Murat Can Demir’s Honors:

SMS Controlled Smart House (March, 2006), 2nd @ METU Robotics

Murat Can Demir’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch