Don Mulvihill

Current

• User Experience Designer I at Minitab

Past

• Technical Support Engineer II at Minitab, Inc
• Network Administrator, Desktop Support Specialist, Consultant at RBA Professional Data Systems
• Web Master, Community Coordinator at County of Mifflin

• Web Developer at ACS World
• Web Developer, Computer Teacher, Hardware/Software Support (Self-employed)

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Recommended

1 person has recommended Don

Connections

20 connections

Industry

Computer Software

Websites

• Site designed as volunteer

Don Mulvihill’s Summary

Don Mulvihill’s Specialties:

• Server Applications: Symantec Antivirus Corporate Edition, Symantec Backup Exec, Microsoft SQL Server, IIS, Microsoft Exchange 2003, AD, DNS, DHCP, WSUS, RIS
• Network: Manage switches, routers, firewall, VPNs, Wireless Access Points, Group Policy, login scripts
• Helpdesk: Windows desktops, Microsoft Office, Printers, Internet, etc.
• Internet/Web: Domain name management, Web design
MCSE: 5 of 7 exams passed; 70-270, 70-290, 70-291, 70-293, 70-294 (June, 2007)

Don Mulvihill’s Experience

• User Experience Designer I

  Minitab

  (Privately Held; Computer Software industry)

  May 2009 — Present (3 months)

  Turning good to Great.

• Technical Support Engineer II

  Minitab, Inc

  (Privately Held; Computer Software industry)

  January 2008 — April 2009 (1 year 4 months)

  Provide phone and email-based support to end users.

• Network Administrator, Desktop Support Specialist, Consultant

  RBA Professional Data Systems

  (Privately Held; 11-50 employees; Information Technology and Services industry)

  November 2002 — January 2008 (5 years 3 months)

  Network Administrator: Purchase, configure, and manage servers, workstations, ProCurve switches, Cisco routers and other networking equipment. Desktop Support Specialist: Provide remote, on-site, and phone-based support for hardware and software. Provide training on policies, software, and processes. Web design and management. Project coordinator working with third-party companies on behalf of clients.

• Web Master, Community Coordinator

  County of Mifflin

  (Government Agency; 51-200 employees; Internet industry)

  March 2000 — November 2002 (2 years 9 months)

  Design and maintain County website, assess technology needs of non-profit agencies within the community and coordinate efforts to meet identified needs.

• Web Developer

  ACS World

  (Public Company; 11-50 employees; Internet industry)

  November 1999 — March 2000 (5 months)

  Determine customers website needs, design, develop, and maintain static and data-driven sites.

• Web Developer, Computer Teacher, Hardware/Software Support

  Self-employed

  (Self-Employed; 1-10 employees; Internet industry)

  January 1997 — November 1999 (2 years 11 months)

  Design and maintain websites for customers, tutor users on computer basics, troubleshoot hardware and software.

Additional Information

Don Mulvihill’s Websites:

• Site designed as volunteer

Don Mulvihill’s Interests:

Ideas, technology, web/internet, nano-technology, science, astronomy, history, experiencing and creating art, travel, adventure, movies, New York Jets, New York Yankees, New Jersey Devils, paintball

Don Mulvihill’s Honors:

2006-2007 First Place, Online Communications: Awarded by United Way of Pennsylvania for best design of a local United Way website in PA: http://www.mjunitedway.org
2004-2005 First Place, Online Communications: Awarded by United Way of Pennsylvania for best design of a local United Way website in PA: http://www.mjunitedway.org

In both cases awards focused on the usual aspects of good form and functionality as well as the innovative tools and methods used to make updating the website easy for low-budget, non-profit, non-technical office staff.

Don Mulvihill’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch