
Business Management/Information Systems Student, Ruby/Voice Application Developer
Washington D.C. Metro Area

Business Management/Information Systems Student, Ruby/Voice Application Developer
Washington D.C. Metro Area
Business MIS (working towards BBA, then MBA) student at The George Washington University in Washington, D.C.
Experience with desktop and server management; hardware and software knowledge of VoIP, Windows, Mac, and Linux. Voice and web development experience as well.
Unified Communications, Ruby, Websites (HTML, CSS), Cloud Services, Adobe inDesign
Interests: Nonprofits, Civil Rights, Entrepreneurship
(Information Technology and Services industry)
2004 — Present (6 years )
* Perform work at customer’s location including network and computer set up; assist with acquisition
* Provide remote and on-site support for software including Windows, Microsoft Office, Adobe and Mac
* Improve the use of technology at a lawyer’s office, accounting firm, dress shop, and for home users.
(Health, Wellness and Fitness industry)
2006 — 2010 (4 years )
Starting as a summer volunteer, I built the Clinic a website from the ground up (custom content management system) to provide a portal for constituents, information for volunteers and donors, as well as recognition for donations. The website became a powerful tool for accepting donations online and furthering the clinic's mission.
The clinic and I continue to maintain a relationship where I update the website as needed.
(Privately Held; Information Technology and Services industry)
June 2009 — August 2009 (3 months)
* Assisted with customer support through the phone and an online ticketing system
* Maintained in-house network and server administration including hardware and software upgrades.
* Aided management in introducing new ERP/CRM solution into company workflow; assisted employees
(Non-Profit; Hospital & Health Care industry)
August 2008 — February 2009 (7 months)
* Received high-school credit for Winter/Spring internship through program, “Research Practicum”
* Simplified Cisco wireless IP phone deployment workflow through research; process adopted by team
* Programmed innovative project from the ground up which integrated Project Management, VoIP, and Disaster Recovery [Linux, Asterisk, Apache, mySQL, Ruby, Adhearsion, and Cisco Call Manager trunks were used]
(Educational Institution; Education Management industry)
August 2007 — September 2007 (2 months)
* Provided front-line support for school administrators, faculty, and students for on-campus technology
* Led student-run effort of installation and up-keep of three Dell servers and one Apple XServe.
* Organized team meetings, agendas, and priorities while planning for the future.
(Non-Profit; Internet industry)
2004 — 2007 (3 years )
Performed administrative, technology, and trade show (SXSW) related tasks. Volunteered on several occasions.
(Non-Profit; Hospital & Health Care industry)
May 2006 — August 2006 (4 months)
* PostgreSQL database management and web interface integration.
* Added several features including a fully dynamic waiting list to Seton's existent online self-service library and deployed new features in a production environment.
* Wrote PHP script to present database of classes and events in a friendly and efficient manner
BBA , Business: Management Information Systems , 2009 — 2013 (expected)
High School Diploma , 2005 — 2009
Macro Economics, Journalism 2008 — 2008
College-Credit Summer Program
CrisisCamp DC: Haiti participant