Matthew Bailey

Current

Director - Customer Support Center at New Global Telecom

Past

Sr Account Executive at Analysts International
Director - Business Development Unified Communications at 3t Systems
Director - Unified Communications at 3t Systems

Project Manager at 3t Systems / Mortgage Cadence
Technical Director at CSG Systems
Professional Services Manager at Quark Inc

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3 more...

Education

Educated in Essex.UK

Recommended

7 people have recommended Matthew

Connections

428 connections

Industry

Telecommunications

Websites

DCSF

Matthew Bailey’s Summary

Technologist  

Having over fourteen years of experience in the Information Technology field, I have gained a strong background in both management of technical teams and technology sales (software and services). I have had the opportunity to conduct business at an executive level with predominant companies in the USA and ten other countries from Asia to Europe.

The industries which have gained my focused attention within the communications industry are Telecommunications, Cable Television, Internet, Publishing (newspapers and magazines). I Have also gained experience within the Financial Services and Healthcare industries too!

In our ever-changing environment I am driven to excel, and have a desire to move products and services into high gear and industrial strength. I enjoy building customer relationships and positioning teams of talented individuals to meet demanding goals. This has been accomplished in many areas of the IT:  

Classical Development (C, C++, .NET, Java, etc.) 
Unified Communications (VoIP) / Telephony 
Data Warehousing / ETL engagements 
System conversions
Revenue assurance 

I have engaged in many sales activities in several continents and have managed to which have gone through the pre-sales / conceptual level, and followed through in to the negotiation of $M contracts. 

My goals are to ever expand my expertise in both building business relationships and knowledge of the underlying technologies.

Matthew Bailey’s Specialties:

15+yrs Business Development
15yrs Technical Management  
18yrs Personnel Management  
12yrs Project Management  
10yrs Contract Negotiation 
Customer Relationship Management  
Customer Advocate 
Unified Communications (VoIP) / Telephony 
Data Warehousing  
Risk Analysis and Mitigation 
Business in 11 Countries  
Change Management 
Release Management  
Budget Analysis / Generation 
Advanced User of Business Applications 
Quality Assurance  
Public Speaking

Matthew Bailey’s Experience

Director - Customer Support Center

New Global Telecom

(Privately Held; Telecommunications industry)

February 2009 — Present (11 months)

Position: Director - Customer Support Center (CSC) and Network Operations Center (NOC)

New Global Telecom, Inc. (NGT) is the largest provider of wholesale hosted and trunk-based VoIP solutions in the United States. At its core, NGT is a widely-recognized, experienced provider of predictable, business-class VoIP solutions. We enable small-to-mid-sized businesses (SMBs) to access phone features and communications tools previously only available to Fortune 500 companies.

NGT’s mission is to be the leading provider of advanced telephony and productivity-enhancing communications for the SMB market.

Scope of work: Leader of the 24 x 7 365 CSC /NOC.

Key areas of focus:

Driving the CSC/NOC to provide World Class customer support via:
▬ Expert technical knowledge
▬ Maintaining focus on customer satisfaction
▬ Balancing staffing to match customer call patterns
Building reporting metrics to:
▬ Demonstrate call center capacity and utilization
▬ Measure key metrics
Sr Account Executive

Analysts International

(Public Company; ANLY; Information Technology and Services industry)

May 2008 — February 2009 (10 months)

Position: Sr Account Executive
Scope of work: Building business opportunities

Analysts International (NASDAQ: ANYL) a technology delivery company. Whether it’s people, hardware or application software, we make technology work for our clients. AIC sees technology as an engine for growth – helping businesses become more adaptive, competitive and profitable. Partnering with industry leaders to deliver the hardware, applications and expertise to advance business through the intelligent application of technology.

AIC (Analysts International Corporation) is both a Microsoft and Cisco GOLD partner.

AICs areas of expertise include:
● Unified Communications
▬►Unified Messaging
▬►Mobility
▬►Presence
▬►Wireless Integration
● SharePoint Portal Development
▬►Best practices & I/O assessments
▬►Collaboration sites
▬►Enterprise Content Management
● EAI / Custom development
● Staffing
▬►Contract
▬►Contract to Hire
▬►Permanent
Director - Business Development Unified Communications

3t Systems

(Privately Held; 201-500 employees; Information Technology and Services industry)

November 2007 — March 2008 (5 months)

Position: Director – Business development (Technical Focus) Report to Managing Partner
Scope of work: Building technical business opportunities by positioning the company’s technical disciplines: EAI, Portal Development, Unified Communications and Managed Services to “C” level prospects.

• Solidifying the company’s expertise in Unified Communications by establishing the company as a technology provider (system installations and integrations) to a major local telecommunications company.
• Positioning custom development initiatives from Web Portals to EAI engineering.
• Cisco Unified Communications (VoIP)
• Microsoft Unified Communications (VoIP)
Director - Unified Communications

3t Systems

(Privately Held; 201-500 employees; Telecommunications industry)

April 2007 — November 2007 (8 months)

Scope of work: Run the Unified Communications business unit. Lead teams of consultants, engineers and sales executives through the pre-sales and post-sales phases of deploying Cisco Call Manager and Microsoft OCS solutions.

• Revitalized the team as a cohesive business unit focused on Cisco Unified Communications (VoIP) technology.
• Deployed one of the first Microsoft Unified Communications / OCS (VoIP) solutions.
• Engaged with sales reps and closed $2M of opportunities ranging from enterprise to small business opportunity
• Converted the company from Legacy phone solution to bleeding edge Cisco Call Manager based deployment
• Led enterprise wide deployment of Cisco Call Manager, Call Center, Presence & Mobility to high profile customer.
• P&L responsibility for $1.5M Unified Communications business unit.
• Cisco Unified Communications (VoIP)
• Microsoft Unified Communications (VoIP)
Project Manager

3t Systems / Mortgage Cadence

(Privately Held; 201-500 employees; Computer Software industry)

January 2007 — March 2007 (3 months)

Scope of work: Focused on managing enterprise wide deployments of 3tSystems initiatives including: Mortgage Cadence Loan Origination System and VOIP Telecommunication Systems.
Technical Director

CSG Systems

(Public Company; 1001-5000 employees; CSGS; Information Technology and Services industry)

July 1999 — November 2006 (7 years 5 months)

Lead teams of project managers and engineers through the software development and project life-cycle, as well as participate in pre-sales arena.

• Managed conversion team which created a multi-phased ETL solution (Informatica) to migrate over 275,000 subscribers. Conversion engine was built in 4 months; achieved 11 successful system conversions in a 14-month period.
• Managed 10-month international data warehouse / ETL engagement. Led technical pre-sales team, defined multi phased project. Presented proposal to the customer’s executive team. Managed profitable project with revenue in excess of $7M.
o Revenue Assurance modules – Analyzed € 1 Billion in transactions and identified revenue leakage and batch payment issues.
o Conversion to SAP – Scaled to process 150,000 accounts with 13 million transactions, ran in excess of 30,000 records/sec.
• Architected telephony billing solution in Ab Initio. Solution outputted aggregated and rated print ready billing statements.
Professional Services Manager

Quark Inc

(Privately Held; 201-500 employees; Computer Software industry)

January 1993 — April 1999 (6 years 4 months)

Scope of work: To transform the Department into a profit center; increase customer retention; evolve the Fortune 100, educational, and specialized programs into “World Class” solutions