Director of Professional Services at Webapper Services, LLC
Greater Boston Area
- Current
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- Director of Professional Services at Webapper Services, LLC
- Past
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- Manager, Launch Services at Brightcove
- Director, Sales and Services at Digital Primates IT Consulting Group
- Owner at FarPoint Travel, LLC
- Virtual Gateway Release Manager at Commonwealth of Mass.
- Senior Manager, Professional Services at Macromedia
- Principal Consultant / Manager at Allaire
- Principal Consultant at Banyan
- Manager, Client Engineering at CENTECH
- Teleconference Facilitator at PictureTel
- Telecommunications and Computer Operations at USAF
- Recommended
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13 people have recommended Michael - Connections
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500+
connections
- Industry
- Computer Software
- Websites
Michael Punsky’s Summary
Results-oriented Professional Services Manager with experience and proven track record in developing, implementing, growing and improving professional services practices. Background in strategic planning, project management, technical support, and the technical side of professional services. Proven strengths in meeting goals and producing bottom line oriented team efforts through excellent customer, interpersonal, motivational and communication skills.
Michael Punsky’s Specialties:
Project Management ★ Managing Diverse Skill-sets ★ Developing Services Offerings ★ Partner Management ★ Customer Relations ★ Coordinating and Overseeing Multi-Vendor Projects ★ Contracts ★ Proposals ★ Statements of Work
Michael Punsky’s Experience
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Director of Professional Services
Webapper Services, LLC
(Computer Software industry)
March 2009 — Present (5 months)
Development:
We build custom corporate Web applications (and Web sites) utilizing the latest technologies, including Java/J2EE, ColdFusion MX, Web Services and Flex/Rich Internet Applications (RIAs).
Tuning and Troubleshooting:
Webapper has been tuning and stabilizing ColdFusion/JRun systems since the 1990's. With hundreds of TNT™ customers around the world, and with our success as the creators of the world's first tool for monitoring and troubleshooting ColdFusion servers, there simply isn't another firm anywhere with the unique combination of tuning and troubleshooting experience and expertise that Webapper has developed.
If you've got ColdFusion and/or JRun systems that are in trouble, Contact us today. There simply isn't any way to get your systems tuned and stabilized more quickly and effectively.
★Consulting and Business Development
★Develop/implement/improve processes
★Assign/balance engagement workload among Consulting personnel.
★Develop/deliver/improve packaged service offerings
★Provide project management oversight to Consulting engagements.
★Capture intellectual property for re-use.
★Develop relationships with customers’ project leadership. -
Manager, Launch Services
Brightcove
(Privately Held; Online Media industry)
February 2008 — December 2008 (11 months)
★Assign/balance engagement workload among Launch Services personnel.
★Technical hands-on manager (full case load in addition to management responsibilities).
★Develop/deliver packaged service offerings and on-site training offerings.
★Develop scripts to assist customers with Brightcove integration and asset import.
★Guide assigned customers through the successful launch of their video projects by training them in the Brightcove service, understanding their specific requirements and provide best practices based on those requirements.
★Capture intellectual property for re-use.
★Guide assigned customers through the successful launch of their video projects by training them on the Brightcove service, understanding their specific requirements and providing best practices based on those requirements.
★Develop relationships with assigned customers’ project leadership; proactively manage assigned accounts to ensure they are fully aware of and adept at using Brightcove technologies. -
Director, Sales and Services
Digital Primates IT Consulting Group
(Privately Held; Computer Software industry)
January 2007 — February 2008 (1 year 2 months)
Tapper Nimer & Associates merged with Digital Primates
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Owner
FarPoint Travel, LLC
(Leisure, Travel & Tourism industry)
June 2005 — January 2008 (2 years 8 months)
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Virtual Gateway Release Manager
Commonwealth of Mass.
(Executive Office industry)
October 2006 — January 2008 (1 year 4 months)
★Control production deployment of application and infrastructure changes including patches, fixes and significant functionality enhancements and act as the State's Information Technology Division (ITD) primary point of contact for production change control activities.
★Control training deployment of application and infrastructure changes including patches, fixes and significant functionality enhancements and act as ITD's primary point of contact for training environment change control activities.
★Update the appropriate EOHHS (Executive Office of Health and Human Services) organizations, including the VG (Virtual Gateway) Operations Director and EOHHS executive management on the status of all planned production and training release activities and make appropriate recommendations regarding whether to proceed or delay deployments.
★Manage the VG QA and Training release virtual teams. -
Senior Manager, Professional Services
Macromedia
(Public Company; MACR; Computer Software industry)
March 2002 — November 2005 (3 years 9 months)
★Lead, managed, and motivated a geographically-dispersed team of professional services consultants in the successful delivery of Macromedia’s enterprise services offerings.
★In conjunction with sales teams, developed and implemented programs to promote the use of professional service offerings, with the objective of improving customer conversion, retention, and overall customer satisfaction.
★Leveraged business partners as an additional channel for the delivery of services greatly improving profitability and resource availability.
★Created new service offerings in collaboration with the sales and technical support teams.
★Managed the relationships with and the performance of our third party service partners.
★Exceeded services revenue goals every quarter. Grew revenue tenfold during that period.
★Additionally, headed an escalation team for Technical Support during this time. -
Principal Consultant / Manager
Allaire
(Public Company; ALLR; Computer Software industry)
October 1998 — March 2002 (3 years 6 months)
Onsite Manager
★Coordinated all technical onsite visits for Gold and Platinum Support customers.
★Reduced liability for unfulfilled onsite visits from 60 percent to 10 percent.
Principal Support Engineer
★Dedicated engineer for as many as 37 concurrent enterprise customers.
★Trained new and existing support engineers.
★Accompanied and mentored support engineers on their first/second onsite engagements.
Principal Consultant
★Developed and delivered an advanced administration course for users of ColdFusion.
★Delivered the following onsite services offerings:
o Application Architecture Review
o Application Code Review
o Issue Resolution
o Advanced Administration Training
o Performance Analysis and Tuning -
Principal Consultant
Banyan
(Public Company; BNYN; Computer Software industry)
1995 — 1998 (3 years)
★Expert in messaging and workflow.
★Designed and developed custom messaging/workflow applications for customers.
★Designed and delivered custom training.
★Performed troubleshooting/tuning on network operating system(Banyan Vines) and directory services (STDA). -
Manager, Client Engineering
CENTECH
(Privately Held; Information Technology and Services industry)
1994 — 1995 (1 year)
★Personally wrote an application to share directory services between Digital VAX and Banyan Vines networks.
★Managed a team of five engineers.
★Evaluated client requests for hardware/software solutions.
★Coded network applications using FINAL! Scripting language.
★Managed directory services (STDA).
★Implemented e-mail solution for 4000 users at Hanscom AFB.
★Provided assistance for base-wide server patches/upgrades. -
Teleconference Facilitator
PictureTel
(Public Company; 1001-5000 employees; PCTL; Telecommunications industry)
1995 — 1995 (less than a year)
Set up video teleconferences for Guiness
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Telecommunications and Computer Operations
USAF
(Government Agency; USAF; Military industry)
April 1982 — June 1994 (12 years 3 months)
★1990 - 1994 Hanscom AFB. MA
★1989 - 1990 Iraklion AS, Crete, Greece
★1986 - 1989 RAF Upper Heyford, UK
★1984 - 1986 3rd Combat Information Services Group Tinker AFB, OK
★1982 - 1984 JUSMG-MAAG, Madrid, Spain
★1982 - 1982 Sheppard AFB, TX
★1982 - 1982 Lackland AFB, TX
Additional Information
Michael Punsky’s Websites:
Michael Punsky’s Interests:
Professional Services, New Technology, Investing, The Red Sox/Patriots, Travel, Racquetball, Media
Michael Punsky’s Groups:
TPSA
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Macromedia Alumni -
PSVillage -
Banyan Certified Engineer -
Technology Professional Services Association -
Adobe ColdFusion Group -
Brightcove Inc.
Michael Punsky’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
