Michael Punsky

Current

Manager, Launch Services at Brightcove

Past

Launch Manager at Brightcove
Director, Sales and Services at Tapper Nimer and Associates
Virtual Gateway Release Manager at Commonwealth of Mass.

Owner at FarPoint Travel, LLC
Senior Manager at Adobe Systems Inc
Senior Manager, Professional Services at Macromedia
Principal Consultant / Manager at Allaire
Principal Consultant at Banyan
Manager at CENTECH
Teleconference Facilitator at PictureTel
Telecommunications and Computer Operations at USAF

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Michael Punsky’s Summary

Results-oriented Professional Services Manager with experience and proven track record in developing, implementing and improving professional services practices. Background in strategic planning, project management, technical support, and the technical side of professional services. Proven strengths in meeting goals and producing bottom line oriented team efforts through excellent customer, interpersonal, motivational and communication skills.

Michael Punsky’s Specialties:

Project Management ★ Managing Diverse Skill-sets ★ Developing Services Offerings ★ Partner Management ★ Customer Relations ★ Coordinating/Overseeing Multi-Vendor Projects ★ Contracts ★ Statements of Work

Michael Punsky’s Experience

Manager, Launch Services

Brightcove

(Privately Held; 51-200 employees; Online Media industry)

May 2008 — Present (7 months)

►Develop/deliver packaged service offerings.

►Develop/deliver online and on-site training offerings

►Develop and maintain technical expertise on all aspects of the Brightcove platform.

►Guide assigned customers through the successful launch of their video projects by training them in the Brightcove service, understanding their specific requirements and provide best practices based on those requirements.

►Provide needs assessment and make appropriate recommendations to augment where necessary.

►Own all technical communications with customers.

►Develop relationships with assigned customers’ project leadership; proactively manage assigned accounts to ensure they are fully aware of and adept at using Brightcove technologies.

►Work closely with product management to accurately convey customer requirements.

►Work closely with the support and business development teams to share learning across key customer accounts.
Launch Manager

Brightcove

(Privately Held; 51-200 employees; Online Media industry)

February 2008 — May 2008 (4 months)

►Develop and maintain technical expertise on all aspects of the Brightcove platform.

►Guide assigned customers through the successful launch of their video projects by training them in the Brightcove service, understanding their specific requirements and provide best practices based on those requirements.

►Provide needs assessment and make appropriate recommendations to augment where necessary.

►Own all technical communications with customers.

►Develop relationships with assigned customers’ project leadership; proactively manage assigned accounts to ensure they are fully aware of and adept at using Brightcove technologies.

►Work closely with product management to accurately convey customer requirements.

►Work closely with the support and business development teams to share learning across key customer accounts.
Director, Sales and Services

Tapper Nimer and Associates

(Privately Held; 1-10 employees; Information Technology and Services industry)

January 2007 — February 2008 (1 year 2 months)

Managing a profitable consulting and learning services business built around FLEX, Flash, FMS, ActionScript, ColdFusion and other Adobe technologies.

Driving the company's professional services strategy focusing on generating Services revenue from both new and existing customers

Worked closely with Tapper Nimer's partners to ensure successful Services delivery

Generated customer references
Virtual Gateway Release Manager

Commonwealth of Mass.

(Government Agency; Executive Office industry)

October 2006 — January 2008 (1 year 4 months)

Control production deployment of application and infrastructure changes including patches, fixes and significant functionality enhancements and acts as the State's Information Technology Division (ITD) primary point of contact for production change control activities.

Control training deployment of application and infrastructure changes including patches, fixes and significant functionality enhancements and act as ITD's primary point of contact for training environment change control activities.

Update the appropriate EOHHS organizations, including the VG Operations Director and EOHHS executive management on the status of all planned production and training release activities and make appropriate recommendations regarding whether to proceed or delay deployments.

Lead the VG QA and Training release virtual teams.
Owner

FarPoint Travel, LLC

(Partnership; 1-10 employees; Leisure, Travel & Tourism industry)

June 2005 — January 2008 (2 years 8 months)

FarPoint Travel is an organization offering travel (day and overnight tours, international tours), cruises, sporting events, parties, luncheons, educational seminars, fund-raising events, and simple get-togethers.

http://www.farpointtravel.com
Senior Manager

Adobe Systems Inc

(Public Company; 5001-10,000 employees; ADBE; Computer Software industry)

December 2005 — December 2005 (1 month)

I was an Adobe employee for one day during the acquisition of Macromedia.
Senior Manager, Professional Services

Macromedia

(Public Company; 1001-5000 employees; MACR; Computer Software industry)

March 2002 — November 2005 (3 years 9 months)

►Lead and manage a team of professional services consultants in the successful delivery of our services offerings.

►Maintain customer satisfaction ratings above 95 percent.

►In conjunction with our sales teams, develop and implement programs to promote the use of professional service offerings, with the objective of improving customer conversion, retention and overall customer satisfaction.

►Leverage our business partner community as an additional channel for the delivery of services - both consulting services and training.

►Drive the process of creating new service offerings by working with our sales, marketing and customer support teams.

►Manage the relationships with and the performance of our 3rd party service vendors.

►Take a hands-on role in the delivery of services.

►Exceed services revenue goals.
Principal Consultant / Manager

Allaire

(Public Company; 201-500 employees; ALLR; Computer Software industry)

October 1998 — March 2002 (3 years 6 months)

As Onsite Manager, scheduled and coordinated all technical onsite visits for Allaire’s Gold and Platinum support customers.

As Principal Consultant, delivered a variety of onsite services centered on Allaire’s ColdFusion application server, JRun application server, and SPECTRA application framework.
► Performance Analysis and Tuning
► Code Review
► Custom Onsite Training
► Incident Resolution
Principal Consultant

Banyan

(Public Company; 501-1000 employees; BNYN; Computer Software industry)

1995 — 1998 (3 years)

►Principal Consultant/Principal Network Consultant:

►Provided high-level network troubleshooting / support for Fortune 500 customers.

►Project Lead in migrating EMC from Banyan Vines and BeyondMail to NT and Exchange. Migrated 60 servers and 4000+ users.

►Principal Mail/Workflow Consultant

►Developed workflow applications using BeyondMail Rules and Forms, Visual Basic, C, C++, Delphi, OLE, LDAP, ODBC, and DDE.

Training:

►Provided technical training and certification for dozens of companies wanting in-house expertise.

►Developed course material for the Advanced Workflow course.
Manager

CENTECH

(Privately Held; 201-500 employees; Information Technology and Services industry)

1994 — 1995 (1 year)

►Managed team of five engineers.

►Responsible for evaluating client requests for hardware/software solutions.

►Responsible for coding network applications using FINAL! Scripting language.

►Managed directory services (STDA)

►Implemented e-mail solution for 4000 users at Hanscom AFB

►Provided assistance for base-wide server patches/upgrades.
Teleconference Facilitator

PictureTel

(Public Company; 1001-5000 employees; PCTL; Telecommunications industry)

1995 — 1995 (less than a year)

Set up video teleconferences for Guiness
Telecommunications and Computer Operations

USAF

(Government Agency; 10,001 or more employees; USAF; Military industry)

April 1982 — June 1994 (12 years 3 months)

★1990 - 1994 Hanscom AFB. MA
★1989 - 1990 Iraklion AS, Crete, Greece
★1986 - 1989 RAF Upper Heyford, UK
★1984 - 1986 3CISG Tinker AFB, OK
★1982 - 1984 JUSMG-MAAG, Madrid, Spain
★1982 - 1982 Sheppard AFB, TX
★1982 - 1982 Lackland AFB, TX