Director of Client Services at ShopVisible, LLC
Greater Atlanta Area
- Current
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- Director of Client Services at ShopVisible, LLC
- Past
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- Europe Services Manager at ChannelAdvisor
- Director International at Marketworks
- Sales & Implementation Manager at Auctionworks/Marketworks, Inc.
- Managing Partner at AtlantaComiCon
- Lead Quality Assurance Tech at Micron Optics, Inc.
- Head Spastic at HoneyDogLoveWagon (Self-employed)
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Mike Searles’s Summary
A background in small teams management in the Service industry, coupled w/ a love of technology & desire to remain "customer-facing," have put me on the path as a service professional in the world of globalized "software-as-service." It's my belief that the best global relations are forged in the fires of commerce, and that they are strongest when they are relations between all economic strata. Small businessmen in Western Europe providing niche products to savvy buyers in Canada, retail chains in the North of England offering close-out deals to the Australian market; a multitude of these ties gives us a reason as well as an opportunity to come into contact w/ other cultures.
Beginning at Marketworks during its early days, was cross-functional between Account Management & Sales groups for some time. Developed processes to implement web-based software, increasing revenue/user by approximately 200% across a large user base.
Served as Managing Director of Marketworks UK, Ltd. & Geschaftsführer of Marketworks GmbH in Deutschland. Worked diligently towards provision of a global ecommerce management tool, supported & augmented by numerous value-add services, all of which allow businesses at any point on the globe to stream products to the most vibrant online marketplaces at any other point on the globe. Resulting transactions are processed w/in the Marketworks system as well, and can be done so in native language w/ all attendant local nuances (payment types, invoice layouts, tax calculations, automated post-transaction communications, etc). This delivers to the users a single system to manage their worldwide business.
Transitioned to ChannelAdvisor to continue this path. As well as the above, ChannelAdvisor serves the online retailer's paid search & comparison shopping engine needs. Software that manages return on investment and automates keyword bidding and product feeds will provide sellers of all sizes to compete w/ (and WIN AGAINST!) large corporates.
Mike Searles’s Specialties:
- small groups management and remote-team management
- requirements gathering and project management
- customer acquisition/retention and relationship management
- management of customer life cycle
Mike Searles’s Experience
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Director of Client Services
ShopVisible, LLC
(Privately Held; Internet industry)
June 2009 — Present (6 months)
ShopVisible provides a powerful e-commerce solution focused on highly SEO-friendly websites which market your products via numerous online shopping venues.
My role sees me developing and managing a team who launch these 'sites, provide service to the website owners, and generate additional revenue for the organization by delivering both in an efficient, scalable manner.
Great to be back on the "build, better, and batter" side of the start-up fence! -
Europe Services Manager
ChannelAdvisor
(Privately Held; 201-500 employees; Internet industry)
May 2006 — June 2009 (3 years 2 months)
As Services Manager, am responsible for customer satisfaction, client retention & growth
o Service (incl. training) in languages for which the product has been localised & launched, is tiered based on client size and revenue. Client base concentrates in the UK, I serve clients as far afield as Singapore & Sydney
o additional services offered that have significant impact both to clients' businesses and to revenue
o coordinate global support resources, who provide client base technical support for ChannelAdvisor products
o liaise w/ other offices re: best practices, facilitating teamwork & effective communication
o indirectly support both the sales & implementation teams
o 'New Country Incubation' extending resources to cover growth opportunities until localised team is warranted
o support integration of additional operations & acquisitions as they mature or come available
o maintain professional relations w/ internal partners throughout organisation & w/ 3rd party partners -
Director International
Marketworks
(Privately Held; 51-200 employees; Internet industry)
March 2004 — April 2006 (2 years 2 months)
Manage offices in Australia, Berlin and London.
Personnel and administrative management, key accounts management, product management.
Execution of international strategy.
Coordination of the efforts of multiple international teams. -
Sales & Implementation Manager
Auctionworks/Marketworks, Inc.
(Privately Held; 11-50 employees; Internet industry)
January 2001 — March 2004 (3 years 3 months)
Among the 1st & most comprehensive ‘auction management platforms,’ this company’s product catered to the small & mid-market business selling on eBay.com. I was hired in a ‘utility’ capacity. Iinitial focus was sales, but my passion to capitalise on every available opportunity led me to widely varied areas of the business. A few of the more prevalent follow:
* Direct sales (small bus. & Fortune 1000) via cold calls, visits, and trade shows/conventions
* Marketing collateral creation of copy & guidance/final approval of design
* Contract structuring to maximise revenue of each opportunity while maintaining ‘long-tail view’
* Implementation of complex software package (delivered online in real-time)
* Training users at various levels/in differing roles (on-site in 1:1, groups, or classroom; online via phone & ‘webinar,’ 1:1 or in groups)
* Synchronisation w/ pre-existing software (inventory & shipping, invoicing & book-keeping systems, & stand-alone web-based outlets) -
Managing Partner
AtlantaComiCon
(Events Services industry)
2000 — 2004 (4 years )
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Lead Quality Assurance Tech
Micron Optics, Inc.
(Privately Held; 11-50 employees; Electrical/Electronic Manufacturing industry)
January 1999 — January 2001 (2 years 1 month)
A group of engineers had broken from the time-honored Bell labs. The focus of their work was an optical filter designed to ‘split’ & measure the intensity of lasers. Practical applications included highly sensitive strain-guages, channel governance for broadband delivery of information, & filter components for other test and measurement device manufacturers (such as Alcatel and Ferroni).
* Creation of battery of tests to assess commercial viability of devices and components
* Generation of software-based test program designed to automate testing
* Management of third-party testing to certify equipment for sale
* Test & review of results for all devices and components
* Report of result metrics to aid marketing efforts & inform fabrication process managers
* Delivery of sales presentations incorporating performance and reliability metrics
Valuable lessons regarding scalability of operations, software programming, & sales presentation were gained. -
Head Spastic
HoneyDogLoveWagon (Self-employed)
(Self-Employed; 1-10 employees; Music industry)
1992 — 1997 (5 years )
Were we the world's funkiest 20-something's? Only time will tell.
