Operations Manager
Greater Seattle Area
- Past
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- Operations Manager at Black Rapid Inc
- Corporate Trainer at Free & Clear
- Production Supervisor at North West Center
- Family Support Specialist at YMCA Family Services
- Residential Counselor II at Seattle Children's Home
- Production Lead at Amazon.com
- Education
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- The Evergreen State College
- Connections
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15
connections
- Industry
- Warehousing
Melissa Painter’s Summary
• Building Relationships
• Curriculum Development and Facilitation
• Inventory & Ordering
• Driving Growth of Products and Services
• Supporting Clients and Coworkers
• Documenting Procedures and Results
• Supervising Large Teams and Projects
• Assessing Program Efficiency
• Hiring, Training, and Mentoring Staff
• Global and Local Market Evaluation
• Safety Assessment and Compliance
• Facilitating Team Building and Meetings
• Preparing Financial Documents, Contracts
• Forecasting sales trends
Melissa Painter’s Experience
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Operations Manager
Black Rapid Inc
(Warehousing industry)
May 2008 — May 2009 (1 year 1 month)
•Created all systems used for daily operations which allowed the company to increase its monthly sales by an average of $70k/mo in one year.
•Scheduling and facilitating interviews & hiring, Team meetings, workshops, trade shows and events.
•Serving as Office Manager, paying bills, liaisoning with utilities, property management, and company contacts.
•Acting as Reseller contact by selecting Dealers, creating and extending Dealer terms, maintaining database of contact information, bill/ship information, order history and payment schedule.
•Created all systems used for daily production, training materials and time trials.
•Over see shipping department, daily and monthly online sales reports, inventory & ordering of all materials, production schedules
•Maintain 24 hour customer service for customers and Dealers by balancing in house inventory with labor needs and adjusting staffing levels as needed. -
Corporate Trainer
Free & Clear
(Privately Held; Health, Wellness and Fitness industry)
August 2005 — May 2008 (2 years 10 months)
•Promoted to Trainer as a result of strong leadership and organization skills throughout my role as Program Counselor and Coach
•Built highly effective learning plans for individuals ensuring quality service and personalize effect
•Hired, trained, and mentored staff members
•Worked closely with management team, executives, and key stakeholders to determine program direction, to assess candidate compatibility, and to ensure high caliber delivery of support services
•Ensured high quality intervention tactics by overseeing phone-based calls
•Developed quality intervention and quit plans and trained participants to effectively incorporate these tactics into their own lifestyles
•Co-developed program curriculum and training protocols
•Write, edit, and design high impact technical documents, procedures, and reports
•Present informative slide presentations at meetings, brainstorming sessions, and other events
•Mastered corporate protocols, procedures, and contractual information
•Leveraged my training in family psychology by employing important techniques and training such as, motivational interviewing, cognitive behavioral therapy, and adjunct pharmacotherapy -
Production Supervisor
North West Center
(Warehousing industry)
August 2004 — August 2005 (1 year 1 month)
•Supervised and trained disabled clients throughout all day-to-day functions including work, breaks, hygiene, socializing, and scheduling
•Designed and implemented effective service plans for each individual client effectively maintaining current knowledge and skills of habilitation and production
•Recorded accurate time sheets, flow sheets, behavioral data, monthly reports, production reports, and communication logs
•Solicited information and guidance from key family members, guardians, advocates, case managers, and other informants to ensure the highest quality of client care and personalization
•Set-up work stations and organized materials
•Complied with all safety occupational practices, event reports, end health hazard procedures reporting incidents directly to Managers, safety committees, and Labor & Industry Committees -
Family Support Specialist
YMCA Family Services
(Warehousing industry)
February 2004 — August 2004 (7 months)
•Served as Family Support Specialist (part-time) in the Family Services Mental Health department
•Worked closely with a seasoned team of Masters Level Clinicians
•Designed and co-developed treatment plans for numerous clients
•Accompanied clients throughout day-to-day operations such as community visits and personal appointments
•Provided exceptional role modeling support serving as a source of positivity and reliability
•Liaised between individual clients and the entire treatment team
•Documented client interactions, status, and progress
•Communicated with foster parents, team leaders, and other key program stakeholders -
Residential Counselor II
Seattle Children's Home
(Non-Profit; Non-Profit Organization Management industry)
June 2002 — November 2003 (1 year 6 months)
•Oversaw and managed a wide variety of clients including mixed gender, mixed diagnosis, and mixed age range (7 to 17 primarily)
•Established individual treatment plans, program expectations, and a healthy and supportive atmosphere conducive to personal growth and development
•De-risked environment and ensured absolute safety through effective verbal de-escalation and physical intervention tactics as needed
•Facilitated team building events and classroom activities
•Assessed and documented client behavior, status, and progress
•Reinforced responsibility through implementation of creative system in which expectations were clearly defined and alignment was positively reinforced with various incentives
•Assigned four primary clients and served as key communicator between them and the rest of the treatment team
•Built a safe, healthy, and enjoyable environment for clients, coworkers, and myself -
Production Lead
Amazon.com
(Public Company; AMZN; Internet industry)
September 1998 — March 2001 (2 years 7 months)
•Managed a team of Production Associates (200 members)
•Oversaw all day-to-day operations including scheduling, payroll, and performance evaluations
•Monitored department productivity and implemented creative solutions that ensured accurate and timely delivery of goods and services
•Worked closely with executives, team members, third party vendors and key stakeholders continuously ‘raising the bar’ on team performance
•Represented team as a Lead in the Operations Learning Team and as a facilitator and assistant to the Professional Development Series
•Facilitated several professional workshops including Adult Learning, Interviewing Skills, and the Leadership Workshop
•Selected as one of 150 applicants for the Japan Away Team, a two month long business program in Chiba, Japan tasked with merging Amazon US and Amazon Japan processes and values
•Launched Amazon.co.jp as a direct result of these efforts
•Led and managed a team at the Delaware Distribution Center for a key product launch and produced $1M+ in revenue in less than two weeks.
Melissa Painter’s Education
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The Evergreen State College
BA , Family Psychology / Art Therapy , 1994 — 1998
Melissa Painter’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
- getting back in touch
