
Administrative Assistant
Dallas/Fort Worth Area

Administrative Assistant
Dallas/Fort Worth Area
I maintain a typing speed of 70 wpm; I'm at expert level in Word, Excel, Outlook, with an extensive background in writing. I have experience with web design, HTML and web development, I maintain a website of my own and have built two others.
I have an extensive medical background, but have ventured into the ever intriguing legal world. I work with an Investigative Agency and an Attorney, where every day holds more for me to learn, which in turn helps me to thrive.
Most recently I've assumed the position of Legal Assistant and am learning all that this position entails as quickly as possible. Peppering those in the know with questions it won't be long before I have command of this field as well.
I am seeking freelance work: transcription at home, web content production, editing, proofreading. There isn't much that I can't do.
I have a calming demeanor and a quick smile, I have the rare ability to diffuse intense situations, I am well practiced in web design, web development, and search engine optimization. See my work at : ShanaBearden.com ; PiCompany.com ; SabrinasMoneyMatters.com ; MouthyGirl.com
(Law Practice industry)
January 2008 — April 2009 (1 year 4 months)
Responsible for maintaining the calendar of several attorneys, setting appointments, handling client calls, correspondence, shipping / receiving documents, fax filing pleadings in certain courts. daily transcription of letters, pleadings and memos. Periodic maintenance of company website. Notary Public.
(Sole Proprietorship; 11-50 employees; Legal Services industry)
August 2007 — January 2008 (6 months)
Became legal assistant for the Manager of Bearden Investigative Agency, Inc. in January 2008.
Duties for Bearden Investigative Agency, Inc.:
Daily transcription of investigative reports, requiring attention to detail and proper conveyance if highly sensitive information. Maintain reference book of players in all ongoing investigations, relay time sensitive messages to investigators in the field. Maintain and add to company website, striving for greater professionalism (ongoing) and a stronger web presence.
Personally designed templates to speed the process of creating conformed reports for standard investigations for corporate clients, individual clients, attorneys, to include background investigations for government contracts.
(Legal Services industry)
2008 — 2008 (less than a year)
(Sole Proprietorship; 1-10 employees; Medical Practice industry)
May 2005 — August 2007 (2 years 4 months)
Inputting patient demographic information for later report finalization with dictation after diagnosis, daily use of diagnosis codes. Spoke regularly with nurses, patients, etc.
Answer all incoming calls regarding supplies, reports, questions, general information about lab and Dermatopathologic services. Prepare supplies and reports for courier to deliver to client offices, and by mail.
Transcription of dictated diagnoses, pulling previous/related cases for research at pathologists request, assist office manager with administrative tasks, additional duties and responsibilities as required/requested.
(Privately Held; 10,001 or more employees; Hospital & Health Care industry)
May 2002 — April 2005 (3 years)
Answer fifty to seventy calls per day in an efficient and helpful manner, resolve patient complaints/issues within 24 - 48 hours, audit hospital services rendered, verify insurance information, explain insurance / provider contracts and policy coverage, receive and resolve correspondence from patients, daily follow ups to previously worked account audits, draft letters to patients, appeal insurance denials to various insurance companies, HIPAA compliance regarding medical records, the sending of medical records, the editing of explanation of benefits etc
(Educational Institution; 10,001 or more employees; Hospital & Health Care industry)
April 2001 — May 2002 (1 year 2 months)
Answer calls in an efficient manner, screen calls, send messages to clinic offices during off hours, page physicians on call when necessary, page the stroke team when a stroke victim entered the ER, various projects and performed as operator during normal business hours.
Sociology/Political Science 2000 — 2002
Worked towards Sociology degree (I've now abandoned that goal in favor of technology) , developed an interest in web design and development, as well as political activity.
Politics, web design and development, I hope to learn programming in the near future.