Solutions (Business) Analyst at Affinion Group
Richmond, Virginia Area
- Current
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- Solutions (Business) Analyst at Affinion Group
- Past
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- Solutions Analyst at Self Employed
- Business Analyst & Project Manager at YourNameDomains.com
- Senior Business Systems Analyst at UNOS
- Business Development & Systems Analyst at Netsite Dynamics
- Managing Editor at New York Times Co. (News
- Senior Reporter at The Daily Sun / VNN-TV
- Education
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- Covenant College
- Covenant College
- Recommended
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2 people have recommended Mark - Connections
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connections
- Industry
- Internet
Mark Mountan’s Summary
IT Business Analyst - Sr. (10 Years): Supporting the functional and technical design of web-based enterprise data systems.
Exceptionally skilled in client-facing requirements gathering roles. Clear and articulate verbal and written communicator with proven documentation and visual diagramming expertise.
IT analysis background in Service Oriented Architecture (real-time XML web services), Single Sign On security solutions, data conversion, batch extracts and web user interface (page flow and design).
Business background in project assessment, change management, staffing/resource profiles, business development and sales support.
Proven ability to lead project teams and provide requisite oversight to support project management goals.
Mark Mountan’s Specialties:
Project Documentation, Requirements Gathering, Leading JAD Sessions, Lifecycle Management (Waterfall/Agile), Testing Use Cases, Training and End User Documentation, Business and Systems Modeling (UML), Requirements Traceability, Web Design (HTML/CSS), Wireframes, Graphic Design, Web Services
Mark Mountan’s Experience
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Solutions (Business) Analyst
Affinion Group
(Privately Held; Information Technology and Services industry)
November 2009 — Present (4 months)
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Solutions Analyst
Self Employed
(Internet industry)
March 2006 — November 2009 (3 years 9 months)
Designed and managed implementation of data systems to increased revenue, streamline operations and automate time-consuming tasks. Integrated back-office processes with customer-facing web initiatives that substantially improved performance of sales and marketing lifecycles. Primarily worked with non-profits, startups and new ventures within existing organizations.
Gathered requirements from executive-level decision makers and boards of directors
Performed gap analysis between goals and existing procedures
Documented functional and technical specifications; developed requirements traceability
Developed project plans, selected and managed vendors
Performed UAT and trained users on system use and methods of future process performance -
Business Analyst & Project Manager
YourNameDomains.com
(Internet industry)
March 2002 — July 2007 (5 years 5 months)
Led analysis and functional design of real-time transaction and data-exchange systems connecting an internet-domain name registration service to the nation’s largest independently owned real-estate brokerages and state real estate associations. Helped develop new web-based product offerings and managed roll out to existing customer base.
Met regularly with customers to gather functional and technical requirements for customized system-integration interfaces
Led JAD sessions to capture and map business processes in support of developing nightly transaction batches
Responsible for all project management, test-plan development and system change management -
Senior Business Systems Analyst
UNOS
(Non-Profit; Information Technology and Services industry)
October 2004 — March 2006 (1 year 6 months)
Led analysis and design of systems to digitize and expedite processes related to auditing transplant hospitals for compliance with federal guidelines. Co-directed design of service-oriented architecture based on Web Services and HL7 standards to allow acceptance of organ offers using web-enabled mobile devices. Provided analysis on dozens of critical enhancements to systems (transplant data management and real-time organ-matching).
Served as an IT liaison to a national constituency of organ transplant physicians, nurses and hospital staff
Diagrammed and documented functional and strategic objectives of business and system processes
Conducted JAD sessions involving all areas of the business – IT, executive, operations, client support, research, marketing
Designed GUI mockups (wire frames), use cases and test plans to support multi-stage QA and UAT
Developed and managed complete project lifecycles using Waterfall/Agile methods and requirements traceability matrices
Supported training staff in developing end-user documentation related to system enhancements and modifications -
Business Development & Systems Analyst
Netsite Dynamics
(Internet industry)
January 2000 — January 2002 (2 years 1 month)
Gathered functional requirements from customers in support of developing custom web solutions for CRM, content management, ecommerce and data exchange using XML, flat-file formats and APIs. Developed functional page flows and wire frames. Trained end-users on system operations. Sold add-on technology services.
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Managing Editor
New York Times Co. (News
(Internet industry)
January 1998 — January 2000 (2 years 1 month)
Wrote online and print-based articles, personal columns and editorials. Screened hired, trained, evaluated and supervised a team of 13 writers, editors and photographers. Responsible for launch of the paper’s inaugural online edition.
Gathered requirements
Mapped business rules and wrote functional specifications
Led design of functional graphic interface
Performed change management analysis for seamless integration with legacy system
Developed IT project plan
Selected and liaised with development vendors -
Senior Reporter
The Daily Sun / VNN-TV
(Internet industry)
January 1995 — January 1998 (3 years 1 month)
Performed analysis to map news-gathering workflow as part of selecting an editorial data management system. Designed prototypes for the paper’s inaugural website and defined requirements for an interface to the data management system. Wrote nearly 500 news articles, features columns and editorials covering diverse subjects. Wrote, produced and reported stories for nightly TV news broadcast. Helped establish the paper’s design, theme, content, graphic standards and news-gathering/reporting infrastructure.
Mark Mountan’s Education
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Covenant College
BA , English, Philosophy, Religious Studies, Music , 1991 — 1995
- Activities and Societies:
- Editor-in-Chief, The Bagpipe (Student Newspaper)
Regular Contributor, The Thorn (Literary Magazine)
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Covenant College
BA , English; Journalism, Philosophy, Religious Studies , 1995
Interdisciplinary Studies; course of study: Music, instrumentation & vocal performance
Editor-in-Chief of the student newspaper managing a staff of 8 in support of 18 volunteers
Additional Information
Mark Mountan’s Groups:
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Covenant College Alumni
Mark Mountan’s Honors:
1998: 2nd Place Editorial Writing Award from the Florida Press Association
1996: 1st Place Green Eyeshade Award from the Society of Professional Journalists
Mark Mountan’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- job inquiries
- expertise requests
- reference requests
- getting back in touch
