
Technical Writer and Trainer for Software and Hardware
Las Vegas, Nevada Area

Technical Writer and Trainer for Software and Hardware
Las Vegas, Nevada Area
Technical writer with 11+ years experience in software and hardware documentation, user guides, installation guides, online help, websites, computer books, and API/SDK development. Experience teaching and training writing and technical subjects.
My biggest strength is writing end-user documentation. If you want quality user manuals, installation guides, how-tos, tutorials, and online help, please contact me. I can help you educate and inform your customers.
May 21, 2008: I am currently between contracts and available for work, either long-term or short-term, full or part time. I can travel to a client site anywhere in the United States, but am only available for contracts which can be done remotely after the first month.
Software documentation, online help, user manuals, end-user documentation, marketing documents, presentations, technical bulletins, hardware installation guides, maintenance manuals, computer books, blogs
(Self-Employed; Myself Only; Writing and Editing industry)
January 2006 — Present (3 years 7 months)
Self-employed as a technical writer and trainer.
• Revised installation guide for Java technology company
• Edited and reviewed requirements documentation for medical software development.
• Wrote online help, internal procedures, and technical glossary for an electronic medical records software company.
• Edited transcript-based SME interviews for patent applications for intellectual property attorney.
• Presented professional presentations on video training in online documentation
* Wrote installation guide for hardware product.
* Created online help for quick-start guide for web-based database connector.
* Wrote Java API and Developer Guide for data connector product.
* Presented 1-hour session on storytelling in online video at Vloggercon 2006.
* Help professional people create and maintain videoblogs.
* Created online help template and Framemaker template for administration guide.
* Wrote Videoblogging for Dummies (July 2006).
(Self-Employed; Myself Only; Writing and Editing industry)
June 1998 — Present (11 years 2 months)
Freelance travel and technology writer specializing in domestic destinations, crafting and travel, and online video.
Clips available at http://www.vagabondwriter.com.
• Published travel articles on destinations and travel video for online markets.
• Wrote Videoblogging for Dummies for Wiley Press (July, 2006), a 360-page computer book.
• Wrote Teach Yourself HTML for IDG Books (September, 1999), a 450-page computer book.
• Co-authored The GIMP for Linux Bible for IDG Books (Spring 2000), a 650-page computer book.
(Public Company; 201-500 employees; NANO; Semiconductors industry)
April 2002 — January 2006 (3 years 10 months)
* Wrote, edited, and publish software and hardware manuals for users and engineers
* Developed marketing materials, brochures, spec sheets, and presentations for software
* Write software technical bulletins and release notes
* Provide communication support to the software and hardware engineers
* Created online help, single-sourced from software manuals.
(Privately Held; 11-50 employees; Internet industry)
July 2002 — August 2005 (3 years 2 months)
* Answered customer support and technical support questions for a popular blogging site with over 1 million members.
* Wrote web browser tutorials for clearing browser cache and cookies.
* Made decisions about which answers would be sent out to site users.
* Mentored new volunteers in writing style and good support techniques.
* Worked extensively in areas requiring high-tech troubleshooting for the site.
* Filed bug reports for technical issues.
* Helped users customize their blog templates.
* Spearheaded a program to introduce new volunteers to the resources needed for getting started in support.
(Self-Employed; Myself Only; Internet industry)
August 1996 — April 2002 (5 years 9 months)
* Taught three technical writing courses online
* Developed training manual for online finance product called Bizfinity
* Managed a junior tech writer on Bizfinity project
* Authored Teach Yourself HTML for IDG Books (September, 1999)
* Co-authored The GIMP for Linux Bible for IDG Books (Spring 2000)
* Contributed to Teach Yourself FrontPage 98 in a Week (November, 1997)
* Completed work-for-hire chapters for 4 books on HTML and web editing tools
* Authored web sites for companies such as National Semiconductor
* Wrote freelance articles for Scotts Valley Banner under deadline
* Conducted interviews and wrote press release for BSDI
* Wrote technical white paper for Borland IntraBuilder
(Educational Institution; 201-500 employees; Higher Education industry)
August 1999 — December 2001 (2 years 5 months)
* Taught Freshman Composition (English 1A and 1B) at a public university.
* Developed my own syllabi for courses.
* Taught students to write in the college essay form, including how to express an argument in writing.
* Covered common grammar issues and mistakes.
* Taught critical thinking about literature.
* Taught how to research and write a research paper without plagiarism.
* Developed a short classroom project involving structured hypertext essays.
* Wrote a suggested reading list for the new science fiction literature course being developed for the department.
* Created a writing exercise, used after September 11, to help students express their emotions in writing.
* Evaluated students consistently and fairly, using guidelines provided by the department.
* Participated in the group-normed department-wide grading for the final exams.
(Educational Institution; 201-500 employees; Higher Education industry)
1999 — 2000 (1 year)
* Helped develop web site portal for multicultural literature courses
* Helped organize articles for book edited by my mentor.
MA , English , 1999 — 2002
Winner: Bertha Kalm Scholarship
BA , Pre and Early Modern Literature , September 1994 — June 1996
HS , 1988 — 1992
videoblogging, video, blogging, framemaker, crafts, webworks, writing
STC (Society for Technical Communication), California Betta Society, Toastmasters
Toastmasters Competent Communicator