Part Time Support Technician at onOne Software
Portland, Oregon Area
- Current
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- Part-time Support Technician at onOne Software
- Part-time retail at MacForce
- Past
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- Software Technical Support at Extensis
- Technologies Specialist at RR Donnelley
- Desktop Support Specialist at Oswego Group
- Hardware and Software support at LaCie
- Recommended
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6 people have recommended Mike - Connections
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77
connections
- Industry
- Computer Software
- Websites
Mike Morgan’s Summary
Proven history of providing outstanding hardware and software support via e-mail, web conference, over the phone or in person. Strongly focused on Mac OS X, yet equally comfortable in PC centric environments. Strong case management, escalation management and resolution skills with a strong work ethic in supporting both internal and external clients. Currently in self-study for the CompTIA A+ certification exam.
Apple Certified Support Professional, Technician ID USA08EY6. Apple Certified Product Professional and Apple Certified Sales Professional. Member of the Apple Certification Alliance.
Mike Morgan’s Specialties:
Apple certified (ACSP) with a strong history of support for Apple hardware and the OS X operating system.
Mike Morgan’s Experience
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Part-time Support Technician
onOne Software
(Privately Held; Computer Software industry)
October 2009 — Present (2 months)
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Part-time retail
MacForce
(Privately Held; Information Technology and Services industry)
October 2004 — Present (5 years 2 months)
I work at MacForce on Saturday's. Drop by and say hello!
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Software Technical Support
Extensis
(Public Company; Computer Software industry)
September 2006 — April 2009 (2 years 8 months)
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Technologies Specialist
RR Donnelley
(Public Company; RRD; Printing industry)
November 2001 — October 2004 (3 years )
IT infrastructure support for a digital photography and pre-media studio. Provided Macintosh hardware and software support in addition to Linux server administration.
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Desktop Support Specialist
Oswego Group
(Privately Held; Design industry)
February 2000 — August 2001 (1 year 7 months)
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Hardware and Software support
LaCie
(Public Company; LAC; Computer Hardware industry)
January 1997 — February 2000 (3 years 2 months)
Supported the entire LaCie product line of external hard drives, CD burners, and monitors via phone and e-mail. Transitioned to VAR support assisting Value Added Resellers with training and white paper documentation.
Additional Information
Mike Morgan’s Websites:
Mike Morgan’s Interests:
Hiking, photography, walking, sightseeing, shopping, reading, world of warcraft (I know, I know...) and just about any other kind of nerding out I can do.
Mike Morgan’s Groups:
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Apple Professionals -
Desktop Support Professionals -
PDX Technology Professionals - Portland Oregon
Mike Morgan’s Contact Settings
Interested In:
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
