Mohamed Afifi

Current

• Regional Manager - Gulf at Genesys

Past

• PS Manager for AMEI at Alcatel-Lucent
• Call Center & Genesys Expert at Alcatel
• Voice Network Lead Engineer at Vodafone

• Voice Network Engineer at Vodafone
• NOC engineer at Nile On Line

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2 more...

Education

• Alexandria University
• ITI
• Nottingham University

1 more...

Recommended

4 people have recommended Mohamed

Connections

210 connections

Industry

Computer Software

Mohamed Afifi’s Summary

I have a vast experiance in Unified Comunication domain specially in Contact Center . i have been involved in diffrent roles in multinational organizations for past 9+ years from support , design , consultantancy , professional services , delivery, Project managment , architecture , presales & sales .

I love what i do , we do route calls for living . my main objective is having a great a customer experiance is all what it really do matter , so I do help organizations & business to enahce thier customer experiance.

what I really do is Solution Architecture , Sales ( direct & Indirect ) , Account management .
Partner management & development . excellent comunication & soft skills

Mohamed Afifi’s Specialties:

.Alcatel Data & Management tools OmniVista suite.Alcatel OmniPCX Enterprise CCD & Call Center Apps. Nortel PBX Meridian 1 and voice applications , Cisco Voip .
Genesys Certified Professional Consultant Inbound Voice
Sun Solaris 7 Admin Certefied .
PMP
Alcatel Contact Center sales certified.
Alcatel Unified comunication sales certified.
Alcatel OXO sales certified.
CCNA certedied& CVoice Certefied.

Mohamed Afifi’s Experience

• Regional Manager - Gulf

  Genesys

  (Public Company; ALU; Computer Software industry)

  April 2008 — Present (1 year 4 months)

  Responisble for Genesys Sales & Partner development as well as Technical advisor for all Genesys business in Gulf & Pakistan.
  
  Channel management for partners across 12 countries in Gulf , along with Channels Strategies , development as well as Sales operations & GO to market strategies.
  Recruiting the right partner for Genesys in Gulf to boost sales as our business model is indirect model through Partners.
  Responsible for Genesys Marketing & Sales activities in the region.
  Acting as Key Account manager for large customers .
  Assisting partners to make sure they have the right tools for Presales cycle.
  My partner Channel inside Genesys when it comes to Software delivery , Invoicing , escalations ,..
  
  Award GVP wild Card for EMEA Q2 2008

• PS Manager for AMEI

  Alcatel-Lucent

  (Public Company; 10,001 or more employees; ALU; Telecommunications industry)

  June 2006 — March 2008 (1 year 10 months)

  Responisble for PS business development , Sales operation & Overall PS project manager for projects in my region. Building up local delivery team for ALU PS in the region . avhive the PS sales taget with extra 0 digit sales with double sales target , delivey key projects for ALU including major IP trandoframtion for Airports in Africa & UAE , as well as Major CC project for major airlines as well as top finanical banks in the region
  
  Key objectives :
  meet Professional Service Sales & Operating profit objectives for the area
  Build-up Services awareness within the local ESD sales/pre-sales community and channels
  Support sales and pre-sales in tendering phase
  Organize Professional Services offer to best fit the local markets.Define and implement the strategy which will increase Professional Services sales in the area
  Management team to have new functionalities on solutions by providing customer requests and financial arguments.
  Promote the serviceability and the service spirit.

• Call Center & Genesys Expert

  Alcatel

  (Public Company; 10,001 or more employees; ALA; Telecommunications industry)

  June 2005 — June 2006 (1 year 1 month)

  Technical Call Center Consultant and Project manager for Globacom Call Center.
   Member of Alcatel ISD (Integration and Services Division) .
   Responsible for leading and building a new team of Genesys experts to work in new call center division within ISD dep. in Alcatel France.
   Responsible for managing offers and contracts presented by Alcatel ISD to different customers and provide Technical presentations to customers when needed.
   Providing support for Different projects in same time and flying to different countries to assist when needed.

• Voice Network Lead Engineer

  Vodafone

  (Public Company; 5001-10,000 employees; Telecommunications industry)

  October 2004 — July 2005 (10 months)

  Voice network team leader for Nortel PBX and Genesys Solution.

• Voice Network Engineer

  Vodafone

  (Public Company; 10,001 or more employees; Information Technology and Services industry)

  September 2001 — October 2004 (3 years 2 months)

  2nd line of support for Voice Network in Vodafone Egypt based on NORTEL PBX with 2 Option 81C and 9 Option 11C.
  Experiance in all NORTEL Call Center Applications , installtions,administration and maintenance. ( Meridian MAX , Meridian Mail, Call Pilot , Confernce bridge , OTM, Symposium 4 & 4.2)
  24x7 Support for Vodafone Call Center ( 1200+ seat)
  Managing Telecom Egypt installations as a service provider for Fixed service and Networking btween all sites.

• NOC engineer

  Nile On Line

  (Public Company; 5001-10,000 employees; Information Technology and Services industry)

  June 2001 — September 2001 (4 months)