Madeleine Showalter

Current

• Project Manager at Classic Soft Trim

Past

• Business Analyst (contractor) at Germania Insurance
• Senior Business Analyst (contractor) at Dell
• Business Systems Analyst (contractor) at Guaranty Bank

• Senior Requirements Analyst at The Knot Inc.
• Business Analyst (Contractor) at Avenue A | Razorfish
• Senior Management Analyst (Contractor) at BearingPoint, Inc.
• Business Analyst (Temp.) at Indigent Care Collaboration
• Technical Writer / Business Architect (Contractor) at USAA
• Design Analyst at Sage Software
• Quality Assurance Engineer at e-MDs
• Business/Test Analyst (Contractor) at Texas Medicaid and Healthcare Partnership
• Systems Analyst III at Texas Education Agency
• Content Production Specialist (Contractor) at Vignette
• Content Operations Specialist at Cofiniti
• Webmaster, Database Administrator (Contractor) at Apple Computer
• Web Site Manager at Garden.com
• Technical Writer / Webmaster at M/D Totco Instrumentation, now National Oilwell Varco
• Librarian IV at Austin Public Library
• Assistant Professor (Professional Librarian) at Abilene Christian University

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16 more...

Education

• Abilene Christian University
• The University of Texas at Austin

Recommended

11 people have recommended Madeleine

Connections

500+ connections

Industry

Information Technology and Services

Websites

• My Blog
• My Company

Madeleine Showalter’s Summary

My focus is on helping your staff or customers to do their tasks more efficiently and effectively, especially by enabling them to obtain relevant information when needed. I am a process-oriented analytical thinker – able to figure out how systems work, how they should work, or why they don't work. I help projects to get done right the first time, or help to fix them if they didn't. Proven ability to serve as a liaison between technical staff and customers (or non-technical staff).

FUNCTIONAL SKILL AREAS
Business Systems Analyst – Software Quality Assurance Analyst – User Experience – Technical Writer – Technical Trainer – Knowledge Manager – Web Content Manager – Web Front-End Developer – Information Architect – Report Developer – Project Manager – Professional Librarian

Vertical market experience:
* High-tech
* E-commerce
* Financial services and insurance
* Healthcare and medical records
* Retail
* Government
* Accounting
* Education
* Libraries and information services
* Petroleum engineering
* Churches and non-profit organizations
* Beauty and fashion
* Gardening

More specialties that would not fit in the list below:
* Identify and analyze the business problem, such as determining why a new system is needed, or what changes are needed in the current system
* Identify all stakeholders and their needs
* Write software design specifications & business requirements documents
* Write test cases and scripts
* Document business processes, either independent of the systems involved, or with them
* Customize off-the-shelf software applications
* Query databases to find data as needed
* Develop reports
* Create screen mock-ups & wireframes
* Assist with the change management process, business process re-engineering
* Write & produce newsletters to inform staff about project progress
* Write user manuals & help files

Madeleine Showalter’s Specialties:

* Create visual models of technical systems and business processes (flowcharts, diagrams, etc.)
* Write clear, step-by-step outlines of system and user functions (use cases, user stories or test cases)
* Differentiate between business requirements, user requests, system requirements and technical design
* Design the information architecture, taxonomy, meta data or search strategy
* Develop, organize and maintain Web pages and content
* Search engine optimization

Madeleine Showalter’s Experience

• Project Manager

  Classic Soft Trim

  (Automotive industry)

  June 2009 — Present (2 months)

• Business Analyst (contractor)

  Germania Insurance

  (Privately Held; Insurance industry)

  May 2008 — May 2009 (1 year 1 month)

  Interview business staff to identify software requirements. Write business requirements documents including use cases, flowcharts and diagrams. Suggest feasible solutions for problems. Upload documents to Sharepoint library and select appropriate indexing terms. Perform software unit testing and QA testing. Act as project manager on small projects.

• Senior Business Analyst (contractor)

  Dell

  (Public Company; 10,001 or more employees; DELL; Computer Hardware industry)

  January 2008 — April 2008 (4 months)

  As part of the business intelligence development team in the Dell Services division, I created metrics reports, scorecards, and newsletters for decision support for Dell managers. Completed projects with very short turn-around times from request to delivery. Manipulated data that had been extracted from Changepoint and from customer satisfaction surveys, using complex Excel files to process the data. Published the reports on Sharepoint as a knowledge management system. In addition, I did the following:
  * Worked with business users to define and analyze problems
  * Considered the implications of business solutions to the current and future environment
  * Devised or modified procedures to solve problems
  * Acted as subject-matter expert on business processes
  * Negotiated a consensus on requirements between the customers and the developers
  * Drew business process maps in Visio
  * Wrote brief customer instructions, information sheets, etc.

• Business Systems Analyst (contractor)

  Guaranty Bank

  (Public Company; 1001-5000 employees; TIN; Banking industry)

  December 2007 — December 2007 (1 month)

  Assisted with business process re-engineering as part of the spin-off of Guaranty Financial Group from Temple-Inland. Created cross-functional process flow diagrams to document the processes for payroll, benefits and human resources departments. Included the processes for using Ceridian as well as other information systems.

• Senior Requirements Analyst

  The Knot Inc.

  (Public Company; 201-500 employees; KNOT; Online Media industry)

  May 2007 — November 2007 (7 months)

  Performed software development requirements gathering by interviewing business users. Wrote use cases, user stories, and requirements specification documents. Drew diagrams such as UML use case diagrams, page flows, etc. Created Web page mock-ups and prototypes. Negotiated requirements with stakeholders to reach a consensus between them, as well as with developers. Conveyed requirements information to developers and QA testers. Gave input on improving the requirements management and software development processes. Functioned as part of an agile methodology development team. Served as an advisor to the Search Engine Optimization planning team. Reviewed test cases and bug reports for completeness and prioritization. Successfully completed two major projects: one customer-facing Web site and one internal system for managing contracts.

• Business Analyst (Contractor)

  Avenue A | Razorfish

  (Public Company; 1001-5000 employees; AQNT; Marketing and Advertising industry)

  February 2007 — April 2007 (3 months)

  Participated in the team designing a new B2B marketing Web site for a major international manufacturer of mobile phones and telecommunications equipment. Gathered requirements from clients. Identified business needs for a system to manage the partner channel program. Wrote the functional requirements specification document including use cases, flowcharts and diagrams.

• Senior Management Analyst (Contractor)

  BearingPoint, Inc.

  (Public Company; 10,001 or more employees; BE; Management Consulting industry)

  October 2006 — December 2006 (3 months)

  Served as a requirements analyst in software development projects related to online document management (eFiling for Courts) and online payment processing by credit card and ACH, used by Texas Online and other government agencies. Functioned as part of a CMM Level 3 certified organization. Participated in JAD sessions and gathered requirements. Created UML diagrams. Clarified and updated existing use cases and system requirements specifications. Wrote new use cases for new features and systems. Assisted the project manager with estimating levels of effort, setting schedules, and identifying risks for new projects.

• Business Analyst (Temp.)

  Indigent Care Collaboration

  (Non-Profit; 11-50 employees; Non-Profit Organization Management industry)

  January 2006 — September 2006 (9 months)

  Created an inventory and analysis of all health information systems and data for the City of Austin. Conducted meetings with staff to analyze the root causes of problems with information systems and gather requirements. Produced process flow diagrams, use cases and other documentation for two technology projects. Served as system administrator and developer for PECSYS, a medical records / case management system. Customized screens, created user accounts, imported data, set up training systems, and developed processes. Merged duplicate patient records in the EPIC system.

• Technical Writer / Business Architect (Contractor)

  USAA

  (Privately Held; 10,001 or more employees; Financial Services industry)

  November 2005 — January 2006 (3 months)

  Participated in a business process improvement project. Developed business process diagrams and other documentation for process engineering. Facilitated meetings to gather information from staff members.

• Design Analyst

  Sage Software

  (Public Company; 10,001 or more employees; Computer Software industry)

  March 2005 — September 2005 (7 months)

  Interpreted, identified and analyzed software requirements for Fund Accounting software on a client-server system using Microsoft SQL Server. Wrote software design specifications including screen designs, process flows, database designs, validations and other information. Created mock-ups of new screens. Wrote use cases and created diagrams in Visio such as flow charts, context diagrams and activity diagrams. Facilitated design meetings with other staff. Performed unit testing and reported bugs. Analyzed federal government regulations to identify the changes needed. Modified the layout of checks and tax forms. Gave educational presentations to staff regarding the new features of the software.

• Quality Assurance Engineer

  e-MDs

  (Privately Held; 51-200 employees; Computer Software industry)

  January 2004 — February 2005 (1 year 2 months)

  Performed software testing for client-server applications and a Pocket PC application for medical office use. Identified software requirements and wrote test cases for both the administrative practice management, and clinical medical records systems. Performed testing and documented bugs. Maintained contact and resolved issues for customers at Beta test sites. Provided recommendations for improvements in software functions and user interfaces. Made suggestions for process improvements which increased efficiency.

• Business/Test Analyst (Contractor)

  Texas Medicaid and Healthcare Partnership

  (Partnership; Government Administration industry)

  September 2003 — October 2003 (2 months)

  Performed software testing for web portal. Automated a major portion of the testing process which cut testing time from several days to a few hours.

• Systems Analyst III

  Texas Education Agency

  (Government Agency; 201-500 employees; Government Administration industry)

  April 2001 — August 2003 (2 years 5 months)

  Served as a Business Analyst, Requirements Analyst, and Project Manager for the eGrants project and other state-wide data systems. Developed and documented business and system requirements specifications for Web-based applications. Wrote use cases and test plans. Created prototype screen designs. Designed flowcharts, context diagrams and other models. Conducted testing of software and reported bugs. Managed implementation of new systems. Performed research for cost/benefit analysis and feasibility studies. Recommended off-the-shelf software, such as Microsoft Access, for small projects; and implemented existing systems for redundant projects. Participated in software development process improvement efforts.

• Content Production Specialist (Contractor)

  Vignette

  (Public Company; 501-1000 employees; VIGN; Computer Software industry)

  March 2001 — April 2001 (2 months)

  Assisted in maintaining the Vignette Global Marketplace Web site. Created Web pages in HTML, edited graphics, and loaded files into content management system. Entered meta data.

• Content Operations Specialist

  Cofiniti

  (Privately Held; 51-200 employees; Computer Software industry)

  October 2000 — January 2001 (4 months)

  Designed process management such as workflow. Developed and documented standards for content production. Served as a project manager or Web site manager on projects. Performed a large amount of Web content production and editing of meta data. Served as project lead for requirements analysis and selection of a content management system. Created Intranet sites for customers such as The One Group (Bank One) and H&R Block. Performed some QA work.

• Webmaster, Database Administrator (Contractor)

  Apple Computer

  (Public Company; 501-1000 employees; AAPL; E-Learning industry)

  May 2000 — October 2000 (6 months)

  Managed the Apple Learning Interchange Web site. Edited and maintained Web pages including online courses and other educational materials. Created HTML pages and Web graphics. Served as project manager to produce online courses in JavaScript. Edited and de-bugged complex Javascript files. Achievements included decreased number of missed deadlines, improved workflow management, and better quality control.

• Web Site Manager

  Garden.com

  (Public Company; 201-500 employees; Retail industry)

  January 1999 — May 2000 (1 year 5 months)

  Responsible for managing the development, deployment and operation of site applications and content. Coordinated the work of marketing director, database architect, programmers, writers, artists, HTML production specialist, advertising and customer support staff. Re-built a Web site from scratch, including creating wire frame design, conducting a content inventory, and proposing new information architecture. Created and maintained a new site map. Performed a large amount of HTML editing, graphics editing, and web content production. Inserted banner ads using an automated system to rotate them. Re-organized and moderated the customer forums on the Web site.

• Technical Writer / Webmaster

  M/D Totco Instrumentation, now National Oilwell Varco

  (Public Company; 201-500 employees; Information Technology and Services industry)

  June 1997 — September 1998 (1 year 4 months)

  Served as technical publications manager. Interviewed engineers to obtain product information. Wrote and produced user manuals. Created HTML and WinHelp help files for software products. Wrote curriculum and presented training classes. Created and maintained corporate web site and intranet site. Designed and developed user interface screen. Performed testing for new software products.

• Librarian IV

  Austin Public Library

  (Government Agency; 201-500 employees; Government Administration industry)

  February 1993 — May 1997 (4 years 4 months)

  Project manager / team leader for computer, data communication and telecommunication systems.
  * Served as Departmental Internet Administrator and Webmaster. Played a key role in creating new Web sites, including initial development of the City of Austin Web site. Served as part of the team that created the information architecture, established the content inventory, obtained the content from original sources and converted it into HTML.
  * Customized and implemented the first Web front end for the library catalog database.
  * Held meetings with staff members to get their input on the screen designs for new computer systems
  * Technology planning / systems analysis / project management
  * Technical writing and training
  * Software quality assurance / software testing
  * Served on City-wide planning teams for electronic records management, records management automation, and document imaging.
  * Participated in the implementation of new, enterprise-wide networked computer systems.

• Assistant Professor (Professional Librarian)

  Abilene Christian University

  (Higher Education industry)

  1987 — 1991 (4 years)

  I served as manager of the periodicals and microforms department, and as religion librarian. I had broad experience in all areas of the library including reference services, cataloging and technology. Served as Librarian-in-Charge one evening per week and one weekend per month. Edited and published the library newsletter for faculty and staff.

Madeleine Showalter’s Education

• Abilene Christian University

  BS , Social Work

• The University of Texas at Austin

  MLIS , Library & Information Science

  Definition of Information Science: An interdisciplinary science primarily concerned with the collection, classification, manipulation, storage, retrieval and dissemination of information. Practitioners within the field study the application and usage of knowledge in organizations, along with the interaction between people, organizations and any existing information systems, with the aim of creating, replacing or improving information systems.

  Activities and Societies:

  Special training on how to search terabytes of data with speed and precision (Dialog), Special Libraries Association

Additional Information

Madeleine Showalter’s Websites:

• My Blog
• My Company

Madeleine Showalter’s Interests:

Knowledge management, information architecture, requirements gathering, usability, business architecture, six sigma, quality assurance, business process engineering, Web design, content management, uml, use cases, software engineering process management, information management, information design, customer experience, marketing research, medical informatics, information science, health informatics, information development, information mapping, systems analysis, user experience, Web production, project management, technical writing, healthcare informatics, data warehousing, semantics, process improvement, CMMI, portal development, search strategy, search engine optimization, SEO, taxonomy, product management, decision support, electronic commerce, business process reengineering, modeling, systems analysis, process design, root cause analysis, business intelligence, interactive design, OLAP, human factors, business process management (BPM), virtual worlds

Madeleine Showalter’s Groups:

•    Vignette Alumni Association
•    Dell Alumni
•    Texas Exes/University of Texas at Austin
•    Content Management Professionals
•    Austin High-Tech
•    LION™ Worn with Pride! [Choose wisely ... ] < BEWARE OF COUNTERFEITS >
•    Boxes and Arrows
•    Business Intelligence Group
•    Refresh Austin
•    EPM - Business Intelligence
•    Software Testing Club - the online software testing community
•    AgileAustin
•    Healthcare-IT/ EHR/ HIS
•    Lean Six Sigma
•    Healthcare Technology Alliance
•    Business Intelligence Professionals
•    SharePoint Users (4000 members)
•    Knowledge Management Experts
•    Geek Austin
•    Content Management
•    Technical Writers
•    garden.com Alumni
•    HerDomain
•    Software Testing & Quality Assurance
•    Business Process Improvement
•    Mobile Content
•    Health and Wellness Product Information Group
•    Knowledge Management
•    User Experience Group
•    Information Architect, IA
•    BEARINGPOINT CONNECTIONS
•    Agile
•    Apple - Current and Former Employees
•    Software Testing & QA
•    Healthcare Information and Management Systems Society
•    Business Analysts
•    Sage Partners, Employees & Alumni
•    Nutrition, Wellness and Fitness
•    Semantic Web Austin
•    Insurance Business Analyst and Domain Experts
•    QAGuild Network
•    Electronic Health Records & Practice Management
•    NetworkInAustin.com
•    Agile CMMI
•    Lean Six Sigma and DFSS for IT and Software Engineering
•    Out of Work Austin
•    Gartner Business Process Management (Xchange)
•    Hire Austin

Madeleine Showalter’s Honors:

Germania Insurance: Certificate of Excellence in recognition of outstanding service for enhancing ease of doing business.
Texas Education Agency: Certificate of Appreciation in recognition of valuable contributions in the development of TESPIRS system.

Madeleine Showalter’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch