Mitch Gross

Past

Community Manager at THQ
Instructor at Chubb Institute
Network Editor/Site Manager at IGN Entertainment

Director of Educational Services at Fairleigh Dickinson University Computer Career Institute
Web Art Director at Net2Phone
Creative Director of New Media at Cablevision
Owner at Visionary Design Studio (Self-employed)
Senior Designer at WebSecure
Instructor at School of Visual Arts

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Education

School of Visual Arts
Brandeis University

Recommended

8 people have recommended Mitch

Connections

283 connections

Industry

Computer Games

Websites

Writing Samples

Mitch Gross’s Summary

Rocketed to Earth from a doomed planet, Mitch now lives among us as a mild-mannered community manager, grass-roots marketer, product evangelist, and writer. When not chatting with fans, he splits his time between New York City, Azeroth, and the Capital Wasteland.

More seriously, he is an experienced team leader with years of experience in a variety of industries and settings. He has managed websites and communities including www.kaosstudios.com and www.frontlines.com and has led designers and coders in the redesign and daily maintenance of such sites as www.net2phone.com, www.optonline.net and www.thewiz.com among others. He has a strong interest in technology and training, with the main focus of his career being in the videogame and education fields. On all levels of a product he believes in a customer service mentality; always focusing on what will be best for the client or his employer as well as the customers they are servicing. With stints in videogame development, magazine publishing, and corporate presentation, intense deadlines are the norm for him. Staying on top of innovations in technology is important to him and he is very experienced at implementing new technology and coming up with the specifications and documentation to back it up. In addition to his game development, graphic design and grassroots marketing experience, Mitch has performed in a variety of capacities including product evangelist, project manager, mentor, accounts receivables, order tracking, website manager, community moderator, content editor and freelance writer.

Mitch Gross’s Specialties:

Community management, game development, grassroots marketing, product evangelism, art direction, graphic and web design, training, writing and editing, animation (Flash), community management, game development, project management, customer service, accounts receivables, order tracking, curriculum development, computer setup and repair, scripting (PHP, Actionscript), photo retouching, scheduling, quality assurance, usability testing, desktop publishing, corporate presentations, HTML/CSS

Mitch Gross’s Experience

Community Manager

THQ

(Public Company; THQI; Computer Games industry)

July 2007 — August 2009 (2 years 2 months)

As the Community Manager for Kaos Studios I interacted with players of our games on both the company forums and others, worked with site managers to promote our games, ran beta tests and gathered feedback from the testers, managed our websites and moderated our forums, and made sure we had a good relationship with the gaming community while also promoting our games on a grassroots level. I also took the feedback on our games including bug reports and feature requests and channeled them to the appropriate developers to see them implemented and worked with the developers to generate media assets for use by the marketing team.
Instructor

Chubb Institute

(Public Company; Information Technology and Services industry)

April 2006 — March 2007 (1 year )

Taught classes in graphic and design, digital photography, photo retouching, animation, scripting (including PHP and Actionscript). Software packages taught include Photoshop, Illustrator, InDesign, Quark, Dreamweaver and Flash. Also assisted in curriculum development, classroom policy revisions and course scheduling.
Network Editor/Site Manager

IGN Entertainment

(Public Company; Online Media industry)

2000 — 2007 (7 years )

Managed websites on the IGN.com network focused on online computer games. Duties included writing articles, editing submissions, recruiting writers, moderating forums, community management, updating HTML and graphics and news posting. Similar work for Warcry.com, Gamegrene.com, SLNN.com and others. Also worked on strategy guides for Prima Games.
Director of Educational Services

Fairleigh Dickinson University Computer Career Institute

(Educational Institution; 201-500 employees; Education Management industry)

January 2002 — January 2006 (4 years 1 month)

Managed all instructors, class scheduling and internship/placement programs. Designed curriculum materials for classes as well as for online delivery. Taught classes in graphic design, web design, MS Office, Windows, Linux. Performed customer service, order tracking and account receivables duties.
Web Art Director

Net2Phone

(Public Company; 201-500 employees; Telecommunications industry)

2000 — 2001 (1 year )

Oversaw design team of web developers and graphic artists. Established website specifications and design standards. Developed sites and banner ads including www.net2phone.com
Creative Director of New Media

Cablevision

(Public Company; 501-1000 employees; Telecommunications industry)

1997 — 1999 (2 years )

Directed staff and consultants in creation of broadband web projects. Performed product testing for quality control and interface usability. Produced www.thewiz.com, www.optonline.net, www.bravotv.com, www.ifctv.com and other sites.
Owner
Visionary Design Studio (Self-employed)

(Self-Employed; Myself Only; Graphic Design industry)

1991 — 1997 (6 years )

Created print designs, corporate presentations, multimedia CD-ROMs and websites. Provided quality assurance and technical support services and training. Major Clients included BarnesandNoble.com, Ocean Spray, Gillette, CMP Media, National Audubon Society, Acclaim, Alvin Ailey American Dance Theater, Great Performance Tours, Civilization Magazine, Educate America, Games-Online, Aubrey G. Lanston and Co.
Senior Designer

WebSecure

(Privately Held; 51-200 employees; Graphic Design industry)

1995 — 1996 (1 year )

Developed websites and banner ads. Edited audio and video clips. Managed design team. Recruited, trained and mentored interns.
Instructor

School of Visual Arts

(Educational Institution; 5001-10,000 employees; Graphic Design industry)

1989 — 1991 (2 years )

Taught BFA and Continuing Education computer art courses. Maintained local area network and computer hardware and software.

Mitch Gross’s Education

School of Visual Arts

Graphic Design/Computer Art 1989 — 1991

Took continuing education and masters level courses. Also taught undergraduate and continuing education courses. Teachers included Ed Benguiat, Bert Monroy, Jerry Moriarty and Skip Sorvino.
Brandeis University

B.A. , Liberal Arts , 1984 — 1988

Studied computers, communications and theatre arts.

Activities and Societies:

Gilbert & Sullivan Society