
helpdesk manager at T-2 d.o.o.
Slovenia

helpdesk manager at T-2 d.o.o.
Slovenia
Project Manager, Application Integrator and Web Administrator. Particularly interested in customer/public relations and public libraries. Always interested in new technologies and dissemination of knowledge.
On-line electronic resources, public libraries
(Privately Held; Telecommunications industry)
August 2007 — Present (2 years 4 months)
Managing daily activities in the call center, organising shifts, educating new operators, supervision
(Libraries industry)
April 2007 — Present (2 years 8 months)
Writing articles about libraries in Slovenia and worldwide.
(Information Technology and Services industry)
October 2005 — August 2007 (1 year 11 months)
technical assistance with using triple-play IP services: internet, TV and telephony.
(Consumer Electronics industry)
April 2005 — August 2005 (5 months)
Building online shop, adding products.
(Government Administration industry)
2003 — 2005 (2 years )
Uploading minutes and transcripts of meetings. Publishing news.
M. Sc. , Library and Information Science , 2007 — 2010 (expected)
Title: "Usage of on-line electronic resources in public libraries"
diploma , Library and Information Science , 2001 — 2007
It was the best possible education I could get. I am very grateful to all wonderful professors. The program is very diverse and just right for our profession.
Politology 1999 — 2000
After 4 successfully completed courses I changed my faculty.
1994 — 1998
new technology, library and information science, professional organizations, management, politics, classical music (bassoon playing)
Librarian Society of Ljubljana, Union of associations of Slovene librarians ZBDS, SVAROG learning association
NOKIA 3G systra training - UMTS Fundamentals (2007)
Slovenian Armed Forces (2000)
national music award - Gallusova plaketa
First Certificate in English Language (FCE) 1997