
helpdesk manager at T-2 d.o.o.
Slovenia

helpdesk manager at T-2 d.o.o.
Slovenia
Project Manager, Application Integrator and Web Administrator. Particularly interested in customer/public relations and public libraries. Always interested in new technologies and dissemination of knowledge.
On-line electronic resources, public libraries
(Information Technology and Services industry)
August 2007 — Present (2 years)
Managing daily activities in the call center, organising shifts, educating new operators, supervision
(Libraries industry)
April 2007 — Present (2 years 4 months)
Writing articles about libraries in Slovenia and worldwide.
(Information Technology and Services industry)
October 2005 — August 2007 (1 year 11 months)
technical assistance with using triple-play IP services: internet, TV and telephony.
(Consumer Electronics industry)
April 2005 — August 2005 (5 months)
Building online shop, adding products.
(Government Administration industry)
2003 — 2005 (2 years)
Uploading minutes and transcripts of meetings. Publishing news.
M. Sc. , Library and Information Science , 2007 — 2010 (expected)
Title: "Usage of on-line electronic resources in public libraries"
diploma , Library and Information Science , 2001 — 2007
It was the best possible education I could get. I am very grateful to all wonderful professors. The program is very diverse and just right for our profession.
Politology 1999 — 2000
After 4 successfully completed courses I changed my faculty.
1994 — 1998
new technology, library and information science, professional organizations, management, politics, classical music (bassoon playing)
Union of associations of Slovene librarians ZBDS, SVAROG learning association
NOKIA 3G systra training - UMTS Fundamentals (2007)
Slovenian Armed Forces (2000)
national music award - Gallusova plaketa
First Certificate in English Language (FCE) 1997