helpdesk manager at T-2 d.o.o.
Slovenia
helpdesk manager at T-2 d.o.o.
Slovenia
(Privately Held; 51-200 employees; Information Technology and Services industry)
August 2007 — Present (1 year 3 months)
Managing daily activities in the call center, organising shifts, educating new operators, supervision
(Privately Held; 11-50 employees; Information Technology and Services industry)
October 2005 — August 2007 (1 year 11 months)
technical assistance with using triple-play IP services: internet, TV and telephony.
(Privately Held; 11-50 employees; Consumer Electronics industry)
April 2005 — August 2005 (5 months)
Building online shop, adding products.
(Government Agency; 1-10 employees; Government Administration industry)
2003 — 2005 (2 years)
Uploading minutes and transcripts of meetings. Publishing news.
M. Sc., Library and Information Science, 2007 — 2009 (expected)
diploma, Library and Information Science, 2001 — 2007
It was the best possible education I could get. I am very grateful to all wonderful professors. The program is very diverse and just right for our profession.
1994 — 1998
First Certificate in English Language (FCE), 1997 — 1997
new technology, library and information science, professional organizations, management, politics, classical music (bassoon playing)
Union of associations of Slovene librarians ZBDS, SVAROG learning association
NOKIA 3G systra training - UMTS Fundamentals (2007)
national music award - Gallusova plaketa