Community Social Media Butterfly at Zemanta
San Francisco Bay Area
- Current
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- Community Social Media Butterfly at Zemanta
- Past
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- Insurance Claims Agent at ACS
- Premium Customer Trainer at CompUSA
- Manager at EB Games
- Technical Support Agent at Stream Global Services
- Recommended
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3 people have recommended Tilly - Connections
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128
connections
- Industry
- Internet
Tilly McLain’s Summary
Solid, multi-faceted background in Customer Care. I am able to juggle community support both online and off, and across multiple mediums
Management experience in the fast-paced computer technology field. As fun as the gig is, I understand that this is a business
Community management background which has helped me gain the skills hold users hands and make web communities feel less intimidating, and welcome everyone to join the party!
Active blogger and member of many online communities. Some people call it “social media expert”, but I prefer to call myself a “social media butterfly”
Advocate of a light-hearted tone of user support in a new, more casual direction. I communicate with users the same way I would speak to my friends or mom. Less corporate speak, more heart
I am a little ray of sunshine! Its hard not to smile when I’m around, and this translates perfectly via online interactions
Tilly McLain’s Specialties:
blogging, social media, community management, user advocate, brand evangelism
Tilly McLain’s Experience
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Community Social Media Butterfly
Zemanta
(Privately Held; Information Technology and Services industry)
September 2009 — Present (3 months)
Giving bloggers love
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Community Manager
Swirl
(Privately Held; Marketing and Advertising industry)
September 2009 — October 2009 (2 months)
Social media outreach consultant for major brand promotional campaigns
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Community Manager
MyBlogLog
(Internet industry)
June 2008 — June 2009 (1 year 1 month)
Maintaining a user community of over 740k publishers, and 505k blogs, with outreach via twitter, blogging networks, comments and product blog, along balancing the fine line between working for a smaller acquisition team within a large corporation. I am best known for my ability within Yahoo to work along side with multiple projects and teams, and making myself available wherever community needs assistance. The best example being my work with the Y! Live community
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Customer Care
Yahoo!
(Public Company; YHOO; Internet industry)
July 2005 — June 2008 (3 years )
Tier 3 technical point of contact for Yahoo Photos, Profiles/360/Mash/Universal Profile & MyBlogLog. Projects involvement includes decommissioning Yahoo Photos service, initiating MyBlogLog customer care support and alpha development for Yahoo Universal Profile.
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Insurance Claims Agent
ACS
(Public Company; ACS; Information Technology and Services industry)
February 2004 — July 2005 (1 year 6 months)
Assisting claimants with the process of filing insurance claims for missing or stolen mobile devices. Exciting, I know.
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Premium Customer Trainer
CompUSA
(Privately Held; CPU; Retail industry)
November 2003 — February 2004 (4 months)
Instructing computer software and web training sessions for small business owners. I introduced moms and grandparents how to make the most of the internet, in a friendly and non threatening way
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Manager
EB Games
(Public Company; ELBO; Retail industry)
March 2003 — November 2003 (9 months)
Store manager for a retail videogame/computer software chain. Professional Sega fangirl
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Technical Support Agent
Stream Global Services
(Public Company; OOO/U; Information Technology and Services industry)
May 2002 — March 2003 (11 months)
Dial up internet support for Windows 95, 98 & ME (I’m old school)
Additional Information
Tilly McLain’s Groups:
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Yahoo Employees and Alumni Group
Tilly McLain’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- job inquiries
- expertise requests
- business deals
- reference requests
- getting back in touch
