
Managed Services Specialist in Nashville, TN
Greater Nashville Area

Managed Services Specialist in Nashville, TN
Greater Nashville Area
My career in IT extends back more than 10 years. In the past two years I have focused on supporting Managed Services subscribers, using n-able technologies, GoToAssist/Citrix and Kaseya products.
I am particularly interested in supporting the arts and education sectors, and have been an active musician and composer for the past 5 years.
Kaseya, Citrix XenApp/Presentation Server, PCI Compliance, VoIP installation and maintenance (Cisco and Nortel), Network Design, Microsoft Office, Active Directory, DNS, WINS, DHCP, Microsoft Exchange, Blackberry Enterprise Server, Windows Server Update Services, GoToAssist, Apache, MediaWiki, WordPress, Snort, Sophos Anti-Virus, Nortel Enterprise Switch Manager, Nortel Wireless Management System, office IT asset relocation, planning for new office space/construction of new facilities
(Public Company; Information Technology and Services industry)
April 2009 — Present (8 months)
Dynamic Edge provides both proactive support and on-demand IT solutions for customers in the Ann Arbor, Michigan and Nashville, Tennessee markets.
(Information Technology and Services industry)
June 2008 — April 2009 (11 months)
I provide technical support and services both onsite (NW Ohio/SE Michigan) and remote (throughout the United States)
(Information Technology and Services industry)
June 2008 — April 2009 (11 months)
I provide technical support and services both onsite (NW Ohio/SE Michigan) and remote (throughout the United States)
(Non-Profit; 51-200 employees; Music industry)
May 2007 — June 2008 (1 year 2 months)
As Information Security Manager, I maintained a small- to medium-sized data and VoIP network, making sure all workstations and servers were current with all security and critical patches and updates. I also, in conjunction with the Director of Information Technology, created network and Internet usage policies, and helped to ensure patron database confidentiality. I also participated in daily maintenance and troubleshooting of all customer workstations and servers.
(Non-Profit; 51-200 employees; Music industry)
April 2006 — May 2007 (1 year 2 months)
As Help Desk Manager, I was responsible for maintaining and troubleshooting computer workstations and servers for 40+ staff members of the Nashville Symphony. I was also heavily involved in planning and logistics for the data and VoIP networks in the newly built Schermerhorn Symphony Center (open September 2006) and ensuring a smooth transition from the Nashville Symphony's previous office space.
(Educational Institution; 201-500 employees; Education Management industry)
October 2004 — April 2006 (1 year 7 months)
In this capacity I was one of two technology specialists, responsible for the troubleshooting and repair of computer systems and servers for a small school district of approximately 700 students and faculty. I also was involved in planning for the newly built Chesapeake Elementary School (open August 2005) - participating in planning sessions for data and VoIP systems installations and working directly with contractors and support specialists.
(Sole Proprietorship; Myself Only; Music industry)
June 1998 — April 2006 (7 years 11 months)
Nearest Music & Consulting was a music publishing and technology venture.
(Educational Institution; 201-500 employees; Education Management industry)
November 2003 — May 2004 (7 months)
As Substitute Technology Coordinator, I took on responsibilities of the Technology Coordinator during his extended illness. This included basic troubleshooting and repair, IT steering and purchasing, and reporting on technology issues to the Board of Education.
(Educational Institution; 11-50 employees; Education Management industry)
August 2003 — October 2003 (3 months)
I served as a computer technician (troubleshooting and repair) for the Ironton, OH City School District and the Oak Hill, OH Local School District.
(Educational Institution; 1001-5000 employees; Higher Education industry)
August 1999 — May 2003 (3 years 10 months)
As Technical Assistant I was responsible for basic computer troubleshooting and web design.
BFA , Music Theory/Composition , 1998 — 2004
1994 — 1998
music, new technology, city planning and infrastructure maintenance, traveling
ASCAP, FPC Choir, Nashville Symphony Chorus, Music City Community Chorus
Kenneth Schermerhorn Innovation Award 2007 - I was given this award by the Nashville Symphony for troubleshooting problems in creative ways.