Mike Young

Current

• Current Activities at Ravensview Consulting Inc

Past

• Quality Manager at Ravensview Consulting Inc
• Quality Assurance - solutions prime at Bell Canada
• Technology Prime at Bell Canada

• Messaging Support at Bell Canada
• Operations Development and Support at Bell Canada

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Education

• Bell and external courses
• Northern College of Applied Arts and Technology

Connections

27 connections

Industry

Management Consulting

Mike Young’s Summary

• Twenty-seven years of achievements in the telecommunications industry, in technical design, quality assurance, supply chain management, and leadership roles.
• Innovative Quality Management professional, customer focused and skilled in problem resolution.
• Creative and methodical in the design and implementation of both process and system quality assurance plans, and of effective test strategies for pre-launch readiness and field trials.
• Proven ability to research and quickly grasp new concepts, liaise with extended teams, then develop, communicate, implement, lead, and document the execution of cost-effective and inclusive plans, while following required standards.
• Superior skills in preparing professional reports at an executive level, authoring technical documentation, and communicating using a variety of media.

Certifications
American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Gov't of Canada Secret (level 2) clearance

Mike Young’s Specialties:

Quality management, process development and validation, supply chain management, field trials, implementation management, strategic planning, technical writing, volunteer

Mike Young’s Experience

• Current Activities

  Ravensview Consulting Inc

  (Management Consulting industry)

  2004 — Present (5 years)

  Continuing to develop skills through volunteer work, independent studies, and professional certification:
  • Ottawa coordinator and board member for CAVE (Communities Advancing Valued Environments). Active contributor to execution and documentation of their neighbourhood transformations, while also applying quality management skills to process improvement.
  • Board member for Sketch, local youth group. Contributed to on going projects, as well as towards the development of a business-like and professional organization.
  • Campaign manager, volunteer coordinator, and vice president of local Federal riding association, during a very successful campaign.
  • Member of American Society for Quality (ASQ), published a monthly newsletter to 450 local subscribers. Contributor to an ASQ internal restructuring committee.

• Quality Manager

  Ravensview Consulting Inc

  (Management Consulting industry)

  2002 — 2004 (2 years)

  Quality Assurance and Implementation prime: Consulted to Bell Canada on twelve projects in both voice and data areas of internal Operational Support Systems (OSS):
  • Effectively developed and managed field trials, implementation plans, and end to end technical and operations process tests
  • Documented and communicated testing progress, while also active in developing creative problem solutions.
  • Established, trained, and coordinated extended teams of up to 30 developers, testers and first level operations personnel for both testing and problem resolution.
  • Guided project teams and project managers in selection of testing solutions for high risk areas.
  • Developed and verified innovative process flow changes to Operational Support Systems, as well as associated procedure documentation.
  • Mentored new employees on Quality Assurance and operations testing principles and practices.

• Quality Assurance - solutions prime

  Bell Canada

  (Public Company; BCE; Telecommunications industry)

  1998 — 2002 (4 years)

  Primed the end-to-end testing of internal operations changes to validate the solution prior to implementation and market release of new products, while still meeting cost and time constraints:
  • Developed overall quality test plans, built the test team and coordinated the plan execution
  • Reduced overall test times by 20% by focusing on high risk areas.
  • Validated final system integration in core areas of customer acquisition, ordering, service assurance, and billing, in order to limit post launch defects to 2-5 low impact issues per project.
  • Expanded scope to include up to 6 test plans and trials a year, in support of mainly IP and Broadband products, while managing up to 20 participants in each extended test team.
  • Collaborated with peers to improve test templates and guidelines of Bell 3D development process, thus reducing test documents needed by 20%.
  • Collected and communicated test metrics, resulting in overall process improvements in the development cycle.

• Technology Prime

  Bell Canada

  (Public Company; BCE; Telecommunications industry)

  1996 — 1998 (2 years)

  Test team member for Residential Networking for Voice Mail. Accountable for analyzing the market requirements and evaluating the vendor's solutions, in order to recommend, develop, and deploy the appropriate technology.
  • Evaluated and improved network design to reduce project costs by $10M.
  • Integrated processes of Bell and other telephone companies’ voice mail network support groups to ensure vendor's product provided adequate tools for customer support.
  • Ensured vendor met Bell’s Y2000 requirements by researching relevant standards and guiding their compliance process.

• Messaging Support

  Bell Canada

  (Public Company; BCE; Telecommunications industry)

  1992 — 1996 (4 years)

  Voice messaging team member supporting Bell and national phone companies:
  • Designed and executed acceptance tests on vendor’s messaging software, resulting in product improvements and ensuring the product and support services met the needs of both customers and Bell.
  • Coached vendor on how to transform their existing service bureau model into a marketable product, meeting the quality standards of Bell Canada’s Central Office based network.
  • Developed, implemented and supported field trials with Royal Bank, Hewlett Packard, and CN Rail to validate new technology.
  • Consulted to field groups in both Canadian and U.S. telephone companies, resulting in more effective resolution of messaging support issues

• Operations Development and Support

  Bell Canada

  (Public Company; 10,001 or more employees; Telecommunications industry)

  1978 — 1992 (14 years)

  District Quality Assurance Prime: introduced processes to reduce errors and costs in development of applications.
  • Increased District awareness of QA principles by conducting seminars on IEEE test standards.
  • Ensured quality project delivery to Bell through acceptance tests of vendors’ solutions, resulting in minimal defects on product releases.
  • Supported several national terminal products, authored maintenance practices to improve field efficiency, developed and tested support system software

Mike Young’s Education

• Bell and external courses

  1978 — 2002

  • Bell/Bell Nexxia: DMS, IP and Broadband, VPN. Problem Analysis and Decision Making, Project Management, Value Based Management, Decision and Risk Analysis
  • Various: Data Communications, Local and Wide Area Networks, Product Development, Software Testing and Quality Assurance, Software development, System Architecture.

• Northern College of Applied Arts and Technology

  College , Electronic Technology , 1965 — 1968

Additional Information

Mike Young’s Contact Settings

Interested In:

• consulting offers
• new ventures
• expertise requests
• reference requests
• getting back in touch