Mike Young

Current

Current Activities at Ravensview Consulting Inc

Past

Quality Manager at Ravensview Consulting Inc
Quality Assurance - solutions prime at Bell Canada
Technology Prime at Bell Canada

Messaging Support at Bell Canada
Operations Development and Support at Bell Canada

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Education

Bell and external courses
Northern College of Applied Arts and Technology

Connections

30 connections

Industry

Management Consulting

Mike Young’s Summary

• Twenty-seven years of achievements in the telecommunications industry, in technical design, quality assurance, supply chain management, and leadership roles.
• Innovative Quality Management professional, customer focused and skilled in problem resolution.
• Creative and methodical in the design and implementation of both process and system quality assurance plans, and of effective test strategies for pre-launch readiness and field trials.
• Proven ability to research and quickly grasp new concepts, liaise with extended teams, then develop, communicate, implement, lead, and document the execution of cost-effective and inclusive plans, while following required standards.
• Superior skills in preparing professional reports at an executive level, authoring technical documentation, and communicating using a variety of media.

Certifications
American Society for Quality (ASQ) Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Gov't of Canada Secret (level 2) clearance

Mike Young’s Specialties:

Quality management, process development and validation, supply chain management, field trials, implementation management, strategic planning, technical writing, volunteer

Mike Young’s Experience

Current Activities

Ravensview Consulting Inc

(Management Consulting industry)

2004 — Present (5 years )

Continuing to develop skills through volunteer work, independent studies, and professional certification:
• Ottawa coordinator and board member for CAVE (Communities Advancing Valued Environments). Active contributor to execution and documentation of their neighbourhood transformations, while also applying quality management skills to process improvement.
• Board member for Sketch, local youth group. Contributed to on going projects, as well as towards the development of a business-like and professional organization.
• Campaign manager, volunteer coordinator, and vice president of local Federal riding association, during a very successful campaign.
• Member of American Society for Quality (ASQ), published a monthly newsletter to 450 local subscribers. Contributor to an ASQ internal restructuring committee.
Quality Manager

Ravensview Consulting Inc

(Management Consulting industry)

2002 — 2004 (2 years )

Quality Assurance and Implementation prime: Consulted to Bell Canada on twelve projects in both voice and data areas of internal Operational Support Systems (OSS):
• Effectively developed and managed field trials, implementation plans, and end to end technical and operations process tests
• Documented and communicated testing progress, while also active in developing creative problem solutions.
• Established, trained, and coordinated extended teams of up to 30 developers, testers and first level operations personnel for both testing and problem resolution.
• Guided project teams and project managers in selection of testing solutions for high risk areas.
• Developed and verified innovative process flow changes to Operational Support Systems, as well as associated procedure documentation.
• Mentored new employees on Quality Assurance and operations testing principles and practices.
Quality Assurance - solutions prime

Bell Canada

(Public Company; BCE; Telecommunications industry)

1998 — 2002 (4 years )

Primed the end-to-end testing of internal operations changes to validate the solution prior to implementation and market release of new products, while still meeting cost and time constraints:
• Developed overall quality test plans, built the test team and coordinated the plan execution
• Reduced overall test times by 20% by focusing on high risk areas.
• Validated final system integration in core areas of customer acquisition, ordering, service assurance, and billing, in order to limit post launch defects to 2-5 low impact issues per project.
• Expanded scope to include up to 6 test plans and trials a year, in support of mainly IP and Broadband products, while managing up to 20 participants in each extended test team.
• Collaborated with peers to improve test templates and guidelines of Bell 3D development process, thus reducing test documents needed by 20%.
• Collected and communicated test metrics, resulting in overall process improvements in the development cycle.
Technology Prime

Bell Canada

(Public Company; BCE; Telecommunications industry)

1996 — 1998 (2 years )

Test team member for Residential Networking for Voice Mail. Accountable for analyzing the market requirements and evaluating the vendor's solutions, in order to recommend, develop, and deploy the appropriate technology.
• Evaluated and improved network design to reduce project costs by $10M.
• Integrated processes of Bell and other telephone companies’ voice mail network support groups to ensure vendor's product provided adequate tools for customer support.
• Ensured vendor met Bell’s Y2000 requirements by researching relevant standards and guiding their compliance process.
Messaging Support

Bell Canada

(Public Company; BCE; Telecommunications industry)

1992 — 1996 (4 years )

Voice messaging team member supporting Bell and national phone companies:
• Designed and executed acceptance tests on vendor’s messaging software, resulting in product improvements and ensuring the product and support services met the needs of both customers and Bell.
• Coached vendor on how to transform their existing service bureau model into a marketable product, meeting the quality standards of Bell Canada’s Central Office based network.
• Developed, implemented and supported field trials with Royal Bank, Hewlett Packard, and CN Rail to validate new technology.
• Consulted to field groups in both Canadian and U.S. telephone companies, resulting in more effective resolution of messaging support issues
Operations Development and Support

Bell Canada

(Public Company; 10,001 or more employees; Telecommunications industry)

1978 — 1992 (14 years )

District Quality Assurance Prime: introduced processes to reduce errors and costs in development of applications.
• Increased District awareness of QA principles by conducting seminars on IEEE test standards.
• Ensured quality project delivery to Bell through acceptance tests of vendors’ solutions, resulting in minimal defects on product releases.
• Supported several national terminal products, authored maintenance practices to improve field efficiency, developed and tested support system software

Mike Young’s Education

Bell and external courses

1978 — 2002

• Bell/Bell Nexxia: DMS, IP and Broadband, VPN. Problem Analysis and Decision Making, Project Management, Value Based Management, Decision and Risk Analysis
• Various: Data Communications, Local and Wide Area Networks, Product Development, Software Testing and Quality Assurance, Software development, System Architecture.
Northern College of Applied Arts and Technology

College , Electronic Technology , 1965 — 1968