Mike Scanlan

Current

• Lead Business/Systems Analyst at Tufts Health Plan

Past

• Business Systems Analyst at Brown Brothers Harriman & Co.
• Technology Account Manager at EquiServe

Education

• Northeastern University

Recommended

2 people have recommended Mike

Connections

88 connections

Industry

Information Technology and Services

Mike Scanlan’s Summary

I'm a results oriented professional with a focus on business/systems analysis, account management, and project management. My track record includes over ten years of solid experience in developing, implementing, and supporting various systems and projects.

Mike Scanlan’s Specialties:

Business Inteligence, Business Objects, Cognos, Crystal Reports, Visual Basic, Oracle, MS SQL Server, HTML, ASP, Java, TCP/IP, LAN, DNS, Web Development, XML, dotNET, Pearl, CGI, PHP, Apache, IIS

Mike Scanlan’s Experience

• Lead Business/Systems Analyst

  Tufts Health Plan

  (Non-Profit; 1001-5000 employees; Hospital & Health Care industry)

  September 2002 — Present (7 years 4 months)

• Business Systems Analyst

  Brown Brothers Harriman & Co.

  (Privately Held; Financial Services industry)

  2000 — 2001 (1 year )

  Acted as the primary liaison between programmers, end users and I.S. department. Managed all phases of the systems development lifecycle from project scoping, planning, and requirements definition to issues resolution.

• Technology Account Manager

  EquiServe

  (Public Company; Financial Services industry)

  1997 — 2000 (3 years )

  Managed day-to-day technological needs of 17 client companies, coordinated all internal system initiatives, explored and developed methods to automate paper based tasks to provide more accurate and expanded services to clients. Originally responsible for daily management of inbound call center, focused on complex/escalated customer issue resolution. Handled all training, interviewing, and employee-related matters for group of approximately 20 Customer Service Representatives.

Mike Scanlan’s Education

• Northeastern University

  Management Information Systems

Additional Information

Mike Scanlan’s Groups:

•    LGBT Professional Network - Global

Mike Scanlan’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• reference requests
• getting back in touch