Director Product Management at Ingres
Colorado Springs, Colorado Area
Director Product Management at Ingres
Colorado Springs, Colorado Area
· Global Leader, influencer, communicator, director, architect and evangelist.
· Comfortable in ambiguous high-tempo environments requiring superior matrix management, marketing, business analysis, and communication talents.
· Proven track record as product manager delivering start-to-finish products and services with matrixed, global teams.
· Broadly experienced in charting the course of emerging products and services.
· Demonstrated ability to sustain enthusiasm and coordinate the efforts of various teams—product development, support, sales, marketing, and business development—over the long haul.
· Delivers focused, energetic, and flexible development, program, and product management in a matrixed environment saturated with ambiguity.
· Numerous major successes in managing new and existing product features, positioning, and launches.
· Extensive domain expertise in the area of customer and product support, electronic and collaborative support, knowledge management, call center performance management, etc.
program management, product management, strategic planning and execution, product support, service support, account management, software development management, enterprise architecture, ITIL, Presenting and evangelizing internally to executives, all-hands business units, small teams and externally to prospects, customers, industry representatives, and partners.
(Public Company; 10,001 or more employees; ORCL; Computer Software industry)
June 2008 — Present (1 year 2 months)
(Public Company; 1001-5000 employees; Computer Software industry)
September 2006 — June 2008 (1 year 10 months)
(Public Company; 10,001 or more employees; ORCL; Computer Software industry)
September 2003 — September 2006 (3 years 1 month)
* Product and Program management for a multi-billion dollar set of products and services.
* Define and manage the On Demand Service Platform Roadmap and its technical architecture
* Customer-facing and Internal product management and program management activities for product lifecycle initiation and management, customer satisfaction measurement, and evangelism
* Selected for and completed corporate Accelerated Leadership Program
* Evangelize EVP business future state vision to senior leadership
* Presentation and direct interaction with Oracle CEO on future state business plan direction and implementation
* Participant in the development of Leadership Initiatives that cross cut LOBs to develop 10x improvements in margin and mine revenue potential in the Oracle install base
* Matrix management of global resources the US, Ireland, UK, Romania and India to plan, develop, deliver and rollout products and services globally.
(Public Company; 5001-10,000 employees; ORCL; Computer Software industry)
February 2001 — September 2003 (2 years 8 months)
* Started Service Engineering group to drive proactive issue avoidance up by 80% in problem areas and provide tools and applications to enable anyone to address highly complex problems like:
* DB and Performance Tuning
* Failed Database Recovery
* Database Network Connection Failure
* Configuration management of distributed systems
* Cross-product consultative and fly and fix to top customers
* Started up XLOB group to bring release time lags from months to days
* Helped design, roll out and deploy collaborative support solutions
* Initialize "Interaction Center" support model concepts
* Present executable concepts and ideas to senior executive staff
(Public Company; 5001-10,000 employees; orcl; Computer Software industry)
October 1998 — February 2001 (2 years 5 months)
* Internally and externally evangelize Service Management product suite concepts to Larry Ellison, large strategic customer C-Level executives and executive teams internally and externally.
* Matrix management of global resources in US and India
* Support automation application prototyping and development completed for organization of 500
* Recipient of 2001 Director's Award:
"In recognition of prolonged outstanding performance,
continuous dedication to excellence, vast technical
abilities, and for being an unconditional champion of
Oracle Support Services"
* Initiated and owned product planning, Product Release Process, and internal and customer facing evangelism functions for Service Engineering.
* Interact with development and 3rd party vendors to solve systemic, architectural and integration issues in a scalable, high margin service offering.
(Non-Profit; 11-50 employees; Non-Profit Organization Management industry)
November 1995 — October 1998 (3 years)
* Directed integration and rollout of vertical (Blackbaud) for management of 500 members and 2000 prospects
* Managed consultants, vendors and contract workers
* Developed and managed intranet
* Directed web site architecture
* Directed migration from legacy DB to Oracle7
* Member of Editorial Board for Industry Journal
* Presentations to customers at 3+ regional conferences and 1-2 national conferences each year
BA , Political Science , 1990 — 1993
9 months spent in Mexico in language and culture immersion living, learning and working in the country.
* Co-authored top selling McGraw-Hill book: "Oracle 9i on Windows 2000"
* ITIL Foundation Certificate
* Oracle Certified Professional DBA (Oracle7, Oracle8)
* Director's Annual Award for Outstanding Service
* Commissioned by Intel to write Oracle on Windows white paper
* Commissioned by Intel to present white paper in Asia
* Selected for Oracle corporate Accelerated Leadership Program