Creative and Dedicated Technology Professional
Greater Seattle Area
- Current
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- Support Engineer at Amazon.com
- Past
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- Purchaser at Silicon Mechanics
- Customer Contact Lead at Atari, Inc
- Training Supervisor at Atari, Inc
- Lead Computer Support Technician at Uptime Technology
- Assistant Editor at Burgess and Associates
- Education
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- Shoreline Community College
- Recommended
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1 person has recommended Mike - Connections
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42
connections
- Industry
- Computer Software
- Websites
Mike Mitrovich’s Summary
I feel I am a jack of all trades in a specialist economy.
I excel at customer service, whether it is in person, via phone, email or on paper.
I thrive on variety, new learning experiences and opportunities to share my knowledge with others.
While my career involves over 10 years of computer hardware and software support, I continue to pursue self-taught skills and knowledge in the areas of creative writing, web design, 3D modeling, PHP programming, c++ programming, acting, teaching and dog training.
I believe mutual respect and good communication is key to the success of any worker and their employer. With this in mind, I pursue increased and better communication within my field of influence. I turn others' complaints into positive action.
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Two things said of me by department heads at my last two jobs:
"I don't care if we have to pay Mike [his current salary] for cleaning toilets until a position opens up. He's the type of employee you just don't lose." - Said during discussion of budget / position cuts.
"Is there any other job here you'd like to do? You are a real asset and I hate to see you go." - Asked after I gave my resignation notice.
Mike Mitrovich’s Specialties:
5 years call center experience, customer service, communication, video game software, blogging, 3D stills and environments
Mike Mitrovich’s Experience
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Support Engineer
Amazon.com
(Public Company; Retail industry)
August 2007 — Present (2 years 4 months)
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Purchaser
Silicon Mechanics
(Privately Held; 11-50 employees; Computer Hardware industry)
May 2005 — June 2006 (1 year 2 months)
Communicated in writing and over phone with vendors, manufacturers and shipping companies in order to manage the timely arrival of critical components.
Updated and added XML Markup in the web-based company database.
Communicated with various departments to schedule their purchasing needs. -
Customer Contact Lead
Atari, Inc
(Public Company; 201-500 employees; Computer Software industry)
January 2004 — May 2005 (1 year 5 months)
Solved escalated customer issues via email and phone.
Assisted tech support staff with difficult issues via phone, email and instant messenger.
Drafted troubleshooting documents for the public website.
Edited tech support documents and “canned answers” for readability and accuracy, both for web distribution and voice recording.
Analyzed callcenter data to increase productivity and accuracy. -
Training Supervisor
Atari, Inc
(Public Company; 201-500 employees; Computer Software industry)
October 2000 — January 2004 (3 years 4 months)
Supervised and trained up to 25 employees in a call center environment. Including one on one and group training, creating job aids on paper or online. Processing scheduling requests. Monitoring staff's productivity, accuracy and customer interactions to develop new training material.
Analyzed call center data and used findings to implement training procedures and increase department productivity. -
Lead Computer Support Technician
Uptime Technology
(Privately Held; 11-50 employees; Computer Hardware industry)
May 1996 — October 2000 (4 years 6 months)
Diagnosed and repaired failing PC and laptop computers as well as dot matrix and laser printers, on site and at customer locations.
Built new computers to customer specifications, educating them as necessary to make sure the end product was something they would be satisfied with.
Documented all repairs accurately and concisely and trained others to do the same. -
Assistant Editor
Burgess and Associates
(Privately Held; 1-10 employees; Writing and Editing industry)
March 1995 — November 1996 (1 year 9 months)
Helped create an anniversary celebration book, documenting 50 years of Christian missionary work by taking volumes of information from individual missionaries and summarizing into multiple 1 to 2-page vignettes.
Extensive use of Adobe PageMaker to produce the above book, as well as mailers and posters.
Typed dictated letters and other documents at approximately 85 words per minute.
Mike Mitrovich’s Education
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Shoreline Community College
1992 — 1998
Additional Information
Mike Mitrovich’s Websites:
Mike Mitrovich’s Interests:
Reading, poetry, 3D modeling, acting, improv, video games, movies, learning and improving new skills, web design, snowboarding, dogs
Mike Mitrovich’s Contact Settings
Interested In:
- career opportunities
- reference requests
- getting back in touch
