Michael McGough

Current

Director of Client Services at Lashback, LLC

Past

Sr. Client Services Manager at Lashback, LLC
Compliance Analyst at Lashback, LLC

Education

Southern Illinois University, Carbondale
Belleville Area College

Recommended

5 people have recommended Michael

Connections

124 connections

Industry

Internet

Websites

My Company

Michael McGough’s Summary

My experience in this position includes advising clients on how to adjust their email practices to be in line with the CAN SPAM act and best practices in email. I am responsible for informing clients of compliance issues and working with them until resolution; in addition to other tasks.

My goal in this position is to provide all of our clients with the most outstanding service they have ever experienced and work toward the increased profitability of their business while assisting in growing our company as well.

Michael McGough’s Specialties:

Investigation of incedents of affiliates not honoring an optout request or investigating cases of an affiliate misusing a suppression list by emailing it instead of using it to suppress, working with multiple entities including ISPs for resolution.

Michael McGough’s Experience

Director of Client Services

Lashback, LLC

(Privately Held; 1-10 employees; Internet industry)

October 2008 — Present (10 months)

Guiding our client services professionals, mentoring staff, researching new ways to make our product more useful and making sure we continue to provide outstanding customer service to our clients.
Sr. Client Services Manager

Lashback, LLC

(Privately Held; 1-10 employees; Internet industry)

October 2005 — October 2008 (3 years 1 month)

The Client Service Managers at Lashback focus on providing outstanding customer service at all times and addressing each of our clients needs as if they were our only client.

Client Service Managers with Lashback are responsible for informing clients of compliance issues and assisting them in resolving them in an expiditious manner.
Compliance Analyst

Lashback, LLC

(Privately Held; 1-10 employees; Internet industry)

March 2005 — October 2005 (8 months)

The Compliance Analyst is a position with broad duties some of which include reviewing messages for complaince with federal law, research tasks as assigned by Client Service Manager, updating information in our various systems and coordinating when an issue is foung that requires intervention by the development team.

Michael McGough’s Education

Southern Illinois University, Carbondale

2000 — 2002
Belleville Area College

Computer Information Systems , CIS , 1998 — 2000

Additional Information

Michael McGough’s Websites:

My Company

Michael McGough’s Interests:

new technology, learning about the email industry, networking both social and computer wise, hiking, fishing, camping, traveling, learning about other cultures.