Mike Lally

Past

Senior Product Manager at Element K
Sales Operations Manager at Frontier Communications Solutions
Director of Operations at Clarity Customer Management Inc.

8 more...

Education

Fairleigh Dickinson University
Whippany Park High School
Belmont High School

1 more...

Recommended

38 people have recommended Mike

Connections

373 connections

Industry

Management Consulting

Mike Lally’s Summary

Mike Lally grew up in Westchester County, NY, and has since spent time in Boston, MA; New Jersey where he ultimately graduated high school and attended college (Fairleigh Dickinson University), Denver, CO and Frankfurt, Germany (both ill-fated and short stays) and now resides in Fairport, NY where he drives by a farm every day.

He is a lifelong learner who tends to think strategically. He is interested in solving the bigger problem, not just the problem that everyone sees on the surface.

He spent the last 20 (gasp) years learning how to run various customer facing operations in the financial services and telecom industries. He has built or repaired every kind of operation you can name: customer service, tech support, sales, marketing, inbound, outbound - you name it - he's built some from the ground up and turned several around that were failing to produce results.

He has worked in a laundry/dry cleaning/tanning/video rental store; co-managed a record shop; been an economist; was registered to buy and sell mutual funds; grew a 3-person Internet support team to 60 people; and has been a partner in a business that failed.

He is currently interested in internet and social media marketing and is working with small businesses to help them leverage these tools. He recently gave a presentation on "Using Social Media in Your Job Search".

In 1998, he married Karen at the Flamingo in Las Vegas (yes, Elvis was with us) and in 2001, they managed to have a baby girl, Erin, who decided she was going to be 72 days (11 weeks) early. Both are fine now. In his spare time he works on all kinds of craft projects with Erin; listens to all types of music; roots for the Boston Red Sox and the Buffalo Bills; is a bit of a game nerd; frets over his Square Foot Garden; and is just beginning a yoga practice.

You can read his blog at www.mikelally.net/blog, or find him on LinkedIn, Facebook, and Twitter.

Mike Lally’s Specialties:

Sales, project management, recruitment, marketing, business development, process audits, process re-engineering, sales engineer, solution architect, manager, sales manager, technology, consulting, IT, general manager, staffing, operations, business analyst, call center, strategic leadership, relationship building, analytical problem solving, change leader, talent development, turnarounds, startups, team building, P&L, budgeting, forecasting, tech support, and customer service.

Additional Information

Mike Lally’s Groups:

Eastside YMCA (volunteer flag football coach)!

Personal Branding Network
Fairleigh Dickinson University Alumni
Worldwide Contact Center Professionals - Largest Network for Call Center Professionals
Orienteering
Rochester NY Residents
Sutherland Global Services Alumni
Element K Employees and Alumni
Frontier Communications Alumni
Digital Rochester
c1search
Fairport, NY Residents
UpMo Professionals Network
Junior Achievement Young Professionals Group
Eastside YMCA Members (Penfield, NY)